BigPanda

You don't need perfect runbooks to start using AI agents in ITOps. Start with existing ticket history and ITSM data. Test agents on known issues, keep humans in control, and expand autonomy as agents prove reliable. bit.ly/3VfdQUR

A wrong escalation doesn't end at L1. 34% of L1 NOC incidents are misrouted, leaving L2/L3 engineers spending 41 hours/month on work that should've been resolved earlier. The mistake happens at L1. The cost moves downstream.

IT operations shouldn't scale by adding more manual work. At #GartnerIOCS EMEA, let's talk about how Agentic ITOps can change that. 📍 London | Nov 16–17 | Booth #401 Meet BigPanda: bit.ly/4iC1xcO #BigPanda #AgenticIT

AI made writing code faster. But operating it? That's another story. More releases. More dependencies. More incidents. The bottleneck has shifted from building software to operating it. Enterprise IT needs a new operating model: Agentic ITOps. #BigPanda #ITOps

More tickets. More escalations. Higher outsourcing costs. At some point, adding headcount stops being the answer. Here are 4 signs your IT operations are ready for AI agents. #BigPanda #AgenticITOps

More AI agents ≠ scalable IT operations. The real challenge? Moving beyond isolated pilots to an operating model built for shared context, governance, and autonomy. Here's what it takes: bigpanda.io/blog/scaling-age… #BigPanda #AgenticITOps

600 people. Still not fast enough. More L1 headcount doesn't eliminate the delays caused by manual investigation, knowledge transfer, and escalation. Tal explains why IT operations needs a different approach to scale. #BigPanda #AgenticITOps

A bank doesn't stop running when its doors close. Every transaction depends on interconnected systems working 24/7. When one fails, the impact can spread fast. Here's what it takes to keep modern banking running. #BigPanda #HowItRuns #ITOps

We're heading to #GartnerIOCS EMEA in London! 🇬🇧 Join BigPanda Nov 16–17 to talk Agentic ITOps and the future of IT operations. 📍 Booth #401 bit.ly/4idIh6K #BigPanda #GartnerIOCS

An AI agent that works in a demo isn't necessarily ready for production. Without operational context, governance, and workflow alignment, even promising pilots can stall. Here's how to avoid that outcome: bit.ly/4eTgK8f #BigPanda #ICOS #Gartner #AgenticIT

100,000 monthly alerts across 25 tools. That’s what Autodesk’s IT team faced. With BigPanda, Autodesk achieved 69% fewer incidents and an 85% improvement in MTTR. See how: bit.ly/4ik97sm #BigPanda

AI is accelerating software delivery. Can IT operations keep up? Our new 90-day leadership playbook outlines the decisions leaders need to make to put Agentic ITOps into action. Get the playbook 👇 bit.ly/4eX6JXI #BigPanda #ITOperations

Would you trust AI to act without understanding your IT environment? Enterprise AI needs context, memory, and guardrails - not just a model. Missed our AI SRE webinar? Watch on demand: bigpanda.io/resource/webinar… #BigPanda #AgenticIT

Your L1 vendor gets paid per ticket. So what happens when ticket volume goes up? Their revenue can go up with it. That's the problem with volume-based pricing. We break down the hidden costs in September's Agentic ITOps Dispatch. 👇 #BigPanda #ITOps

In January, we made 5 predictions for Agentic ITOps in 2026. Nine months later: 3 came true. 1 is still playing out. 1 was partly right. The takeaway? Context, data access, and trusted autonomy matter more than the model. Here's the scorecard ↓ #BigPanda #AgenticAI #ITOps

More complexity shouldn't mean more people and higher costs. But that's the reality of manual ITOps. Agentic ITOps breaks the equation, scaling operational intelligence instead of headcount. #BigPanda #AgenticITOps

AI SRE tools work within a single team or stack. Enterprise reliability spans hundreds. What does AI need to operate across the entire IT estate? Join us Oct. 20: bit.ly/4jnQfv0 #BigPanda #AgenticAI

Your best engineers weren't hired to chase context and update incident timelines. Yet that's where their time goes. AI should eliminate the administrative work of incident response, not just summarize it. #AgenticITOps

Enterprises spend an average of $5.36M a year on L1 NOC triage. And 90% of IT leaders report unplanned charges, adding another 30% on average for those affected. More spending. Same broken model. See the research: bit.ly/4i000go #BigPanda #ITOps

Communication is necessary. Rebuilding the same context four times isn’t. Dive into our blog here to hear more: 🔗 bit.ly/3TsE8Cl #BigPanda #AIOps #ITOps #AgenticAI #AI