The FAIS Ombud’s objective is to consider and dispose of complaints in a procedurally fair, informal, economical and expeditious manner.
Joined December 2020
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Understanding the trends behind consumer complaints.
The FAIS Ombud's 2025/26 Annual Report provides valuable insights into the complaints received, the products most frequently complained about and the outcomes achieved during the reporting period.
Read the full Annual Report here: bit.ly/48lWZ5E
Looking for your next career opportunity?
The FAIS Ombud is seeking a Supply Chain Graduate Trainee to join our dynamic team. If you are a recent graduate with a passion for procurement, logistics, and supply chain management, and are ready to gain valuable workplace experience, this could be the perfect opportunity for you.
Apply at faisombud.co.za and start your professional journey with us.
Faisombud retweeted
Good conversations, awareness and creativity at #CanvasAndConversations in Durban.
We joined the IFWLP Alumni Network & Isibani sikaNkulunkulu Foundation to connect with the women of the Association of & for Persons with Disabilities and discuss financial rights and where to turn when a complaint goes unresolved.
#FinancialInclusion #FinancialOmbudSystem
Faisombud retweeted
We’re highlighting a route to free, fair and independent dispute resolution this #OmbudsmanMonth.
First, complain to the financial institution. If unresolved, the appropriate ombud scheme, @faisombud , @OPFA_SA , @NFO_Ombud and @JSE_Group Ombud, may be able to assist.
#FinancialOmbudSystem #FinancialRights
Behind every complaint is a real person seeking a fair outcome.
The FAIS Ombud's 2025/26 Annual Report reflects our continued commitment to promoting fairness, accountability and consumer protection in South Africa's financial services sector.
The results highlighted in the report demonstrate the impact of our work in resolving disputes, assisting consumers and strengthening confidence in the financial services industry.
Read the full Annual Report here: bit.ly/48lWZ5E
Faisombud retweeted
The @faisombud awarded a complainant R401,877 after annuity advice failures.
Ombud John Simpson warned advisers in the office’s 2025/26 annual report that signed disclosures aren’t enough to show suitable advice was given.
citywire.com/za/news/fais-om…
Today, the FAIS Ombud officially launched its 2025/26 Annual Report.
The report highlights our performance during the reporting period, key complaint trends, notable achievements, and our continued commitment to fair, impartial, and accessible dispute resolution for consumers of financial services.
Read the full report:bit.ly/48lWZ5E
Faisombud retweeted
#Trustees should be ashamed of @fscasouthafrica's list of employers in #retirementfund arrears a/t @OPFA_SA 's Naheem Essop at @EBnetwork's 2026 conference.
Meanwhile @faisombud Adv John Simpson warned #financialadvisers against poor record-keeping.
citywire.com/za/news/trustee…
Faisombud retweeted
Join us for the FAIS Ombud 2025/26 Annual Report Launch Webinar
Be part of the conversation as we share key highlights, achievements, and insights from the past financial year.
Date: 28 October 2026
Time: 10:00 - 11:00
Scan the QR code on the image to register.
Alternatively, register online using the following link: bit.ly/4k5X3xt
We look forward to your participation.
If a licensed financial adviser recommends an investment, retirement annuity, insurance policy or funeral policy, that recommendation is regarded as financial advice.
This means your adviser has legal responsibilities. They must understand your financial circumstances, recommend products suitable for your needs, and explain the benefits and risks before you make a decision.
If you have suffered financial loss because of financial advice that was not suitable for your needs, you can contact the FAIS Ombud for assistance on 0860 663 274.
The Office of the FAIS Ombud is inviting suitably qualified and experienced candidates to apply for the position of Senior Adjudicator.
If you have extensive experience in dispute resolution, financial services, legal analysis, and leadership, this could be the opportunity you have been waiting for.
View the advert for the full requirements and application details.
#JobOpportunity #NowHiring #SeniorAdjudicator #FAISOmbud #FinancialServices #Careers
Join us for the FAIS Ombud 2025/26 Annual Report Launch Webinar
Be part of the conversation as we share key highlights, achievements, and insights from the past financial year.
Date: 28 October 2026
Time: 10:00 - 11:00
Scan the QR code on the image to register.
Alternatively, register online using the following link: bit.ly/4k5X3xt
We look forward to your participation.
The true test of an insurance policy comes at claim stage. Many consumers only discover what their policy does not cover when they need it most. Read the fine print, ask questions, and make sure you understand your cover before it's too late.
Faisombud retweeted
Financial inclusion creates opportunities for persons with disabilities to have access to financial products, services and financial redress beyond the limits of barriers like mobility, hearing, and sight.
All financial customers, including people with disabilities, have the right to be fairly treated by their financial institutions. If not, they can approach a financial ombud scheme such as the @OPFA_SA, @faisombud, or @NFO_Ombud to assist in resolving the dispute.
#FinancialInclusionForAll #DisabilityInclusion #FinancialRights #FinancialOmbudSystem @letdisability @TheNCPDZA @niddeaf @institutedeaf @sanda_info
Looking for your next career opportunity?
The FAIS Ombud is seeking a Case Administrator to join our dynamic team. If you have strong administrative skills and a passion for supporting .consumers within the financial services industry, this could be the opportunity for you
Apply at faisombud.co.za.
In celebration of National Teachers’ Day, the FAIS Ombud participated in the SADTU event in the Sekhukhune District, held at Leeuwfontein Crossing in Groblersdal and Jane Furse Artificial Pitch in Jane Furse, as part of an initiative led by the Limpopo Office of Consumer Affairs and the Council for Medical Schemes (CMS).
Together with ICASA, National Consumer Commission, Council for Debt, Motor Industry Ombudsman and the Information Regulator, we engaged with teachers and consumers, sharing information to promote awareness of their rights and responsibilities and empower them to make informed decisions.
As an institution overseen by the Ombud Council, the FAIS Ombud continues to promote consumer awareness and access to fair outcomes in financial services.
#NationalTeachersDay #SADTU #FAISOmbud #OmbudCouncil #ConsumerEducation #ConsumerRights #KnowYourRightsAndResponsibilities
Is your insurance policy still providing you with the cover you need?
Regular policy reviews are important to ensure that your cover remains appropriate and that you understand the terms and conditions of your policy.
In our latest press release, we share a recent case that highlights the importance of annual policy reviews and the potential consequences when a policy is not regularly reviewed.
Read the full press release to learn more.
We're hiring!
The FAIS Ombud is looking for a dynamic Human Resource Specialist: Organisation Development and Talent Management to join our team on a 12-month fixed-term contract.
If you are passionate about people, organisational development, talent management, and driving meaningful change, we would love to hear from you.
View the advert for the full requirements and application details.
