@helloDCWP

Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers. Account is not monitored 24/7.

 New York, NY
nyc.gov/dcwp
Joined February 2010
  • Tweets19.7K
  • Following1.3K
  • Followers18.2K
6.4KMedia
‼️ NYC Workers: You may be eligible for time off to vote! ⏰ If you do not have four consecutive hours to vote before or after your shift, you are eligible for two hours of paid time off to vote on Election Day. 🗳️ Learn more at elections.ny.gov
People wait in line to cast their vote. Headline text: You may be eligible for time off to vote! N Y C Department of Consumer and Worker Protection logo.

ALT People wait in line to cast their vote. Headline text: You may be eligible for time off to vote! N Y C Department of Consumer and Worker Protection logo.

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‼️ Seasonal retail employees have rights in NYC! 🎃 Thanks to the Fair Workweek Law, retail workers have a right to a predictable work schedule throughout the holiday season (and every season). 📲 Learn more at nyc.gov/workers
Blue gradient. Retail worker packaging clothing. Headline text: Seasonal retail employees have rights in NYC! N Y C Department of Consumer and Worker Protection logo.

ALT Blue gradient. Retail worker packaging clothing. Headline text: Seasonal retail employees have rights in NYC! N Y C Department of Consumer and Worker Protection logo.

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Nearly a year into @NYCMayor’s administration, and DCWP is delivering real, tangible benefits for working New Yorkers.   Glad to join @DMLeilaBozorg, @NYCMayorsOffice of Child Care ED Emmy Liss and @grocery_nerd for @nycpolicyforum’s panel on affordability.
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—and thanks to @awh for moderating.
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💜Commissioner Levine proudly marched with survivors and advocacy groups at @KAFSCNY’s annual Silent March. From Protected Time Off rights to free financial counseling, DCWP stands with survivors and their families as they heal from domestic violence. #DomesticViolenceAwareness
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💜 October is Domestic Violence Awareness Month. New Yorkers can use Protected Time Off to take safety measures if experiencing unwanted sexual contact, stalking, human trafficking, workplace violence, or domestic violence. Learn more at nyc.gov/Workers
Use Protected Time Off to: Take safety measures if you or a family member experience unwanted sexual contact, stalking, human trafficking, workplace violence, or domestic violence. N Y C Department of Consumer and Worker Protection.

ALT Use Protected Time Off to: Take safety measures if you or a family member experience unwanted sexual contact, stalking, human trafficking, workplace violence, or domestic violence. N Y C Department of Consumer and Worker Protection.

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Customer service “doom loops” have real consequences for working people. Share your experience with AI-powered chatbots and other automated customer service by December 18 at bit.ly/47BqgZY
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NYC Consumer and Worker Protection retweeted
NYC Mayor’s Office of Immigrant Affairs
@NYCImmigrantsOct 23
🧵1. ⚠️ Know Your Rights when ICE is at your home.    For more resources with detailed information available in multiple languages, visit: nyc.gov/KnowYourRights.
A graphic with text, MOIA's logo, and MOIA's Statue of Liberty logo mark, It also includes a ICE agent knocking on a door. A hand in the corner is making a gesture to swipe right.

ALT A graphic with text, MOIA's logo, and MOIA's Statue of Liberty logo mark, It also includes a ICE agent knocking on a door. A hand in the corner is making a gesture to swipe right.

A graphic with text, MOIA's logo, and MOIA's Statue of Liberty logo mark. It also includes a picture of an open door and symbol of a circle with a line crossing diagonally to indicate no. A hand in the corner is making a gesture to go right.

ALT A graphic with text, MOIA's logo, and MOIA's Statue of Liberty logo mark. It also includes a picture of an open door and symbol of a circle with a line crossing diagonally to indicate no. A hand in the corner is making a gesture to go right.

A graphic with text, MOIA's logo, and MOIA's Statue of Liberty logo mark. It also includes a picture of an ICE agent standing on one side of a door and a person on the inside standing on the other side of the door. A hand in the corner is making a gesture to swipe right.

ALT A graphic with text, MOIA's logo, and MOIA's Statue of Liberty logo mark. It also includes a picture of an ICE agent standing on one side of a door and a person on the inside standing on the other side of the door. A hand in the corner is making a gesture to swipe right.

A graphic with text, and MOIA's Statue of Liberty logo mark. It also includes a picture of an ICE agent standing on one side of a door with question marks above their head, looking confused, and a person on the inside standing on the other side of the door. A hand in the corner is making a gesture to swipe right.

ALT A graphic with text, and MOIA's Statue of Liberty logo mark. It also includes a picture of an ICE agent standing on one side of a door with question marks above their head, looking confused, and a person on the inside standing on the other side of the door. A hand in the corner is making a gesture to swipe right.

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ATTN New Yorkers: the first in the nation municipal click-to-cancel rule is now in effect! It’s simple: if you can sign up for a service or membership online, you should be able to cancel it online, too. Learn more at nyc.gov/click-to-cancel
Text box with cursor on it. Text box reads: The click to cancel rule is live! N Y C Department of consumer and workers.

ALT Text box with cursor on it. Text box reads: The click to cancel rule is live! N Y C Department of consumer and workers.

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🍎 Hiring a tour guide for your trip to the Big Apple? 📸 Sightseeing guides must pass an exam and have a DCWP license to operate in New York City. 🔍 Look at our weekly list of active Sightseeing Guide licenses on #NYCOpenData: bit.ly/3QAjNG7
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It’s time to pass the Delivery Protection Act and make our streets safer! If we are serious about protecting workers and delivering economic justice to all New Yorkers, we must confront the systems that are holding us back.
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🩷 DCWP is proud to stand with survivors of breast cancer. New Yorkers can use their Protected Time Off to get screened or treated. Most workers get 40 to 56 hours of paid PTO. Learn more at nyc.gov/workers
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NEW: Delivery worker pay has increased by over $2 BILLION since the Minimum Pay Rate for delivery workers was implemented in 2023! We’re grateful to @workersjusticep,@LosDeliveristas, and delivery workers across the city who continue organizing. Read more:nyc.gov/DeliveryApps
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NYC Consumer and Worker Protection retweeted
Los Deliveristas Unidos@LosDeliveristasOct 21
HAPPENING NOW: @helloDCWP’s Commissioner @saalevine joins Deliveristas at our hub to celebrate a new report showing $2 BILLION+ in additional earnings since we won NYC’s first minimum pay standard in Dec. 2023! ✊🏽Thank you, @helloDCWP, for your leadership and partnership.
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You can soon be safe from customer service doom-loops! New Yorkers deserve quality customer service, including an easy option to talk with a real human. Learn how the City is gearing up to regulate AI-powered customer service chatbots via @Gothamist gothamist.com/news/nyc-propo…

NYC proposes crackdown down on AI customer service chatbots

Customers would have to be provided the option of speaking with a human.

gothamist.com
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BREAKING: Mamdani Administration proposes rule to regulate AI-powered customer service chatbots in NYC! No one should get trapped in an endless doom loop of pre-determined responses. Read more on @nytopinion nytimes.com/2026/10/20/opini…
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"Companies cannot trap consumers and endless chatbot doom-loops when they're trying to cancel a service, dispute a charge, or obtain a refund.”
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☕ Are you a barista at one of the eight Starbucks locations that closed in NYC last month? 🍵 Starbucks MUST offer to move you to a new store before they hire any new staff. ❓ Have concerns about your store? File a complaint at nyc.gov/Workers
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NYC Consumer and Worker Protection retweeted
NYC Office of Technology and Innovation
@NYCOfficeofTechOct 19
The new Click to Cancel complaint portal OTI launched with @helloDCWP helps New Yorkers get closer to relief from subscription traps. Since going live this month, the website built by our PIT Crew has received 42,000+ views and more than 1,500 complaints submitted!👏 Learn more: nyc.gov/clicktocancel
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NYC Consumer and Worker Protection retweeted
NYC Office of Technology and Innovation
@NYCOfficeofTechOct 19
Thanks to our new complaint portal at nyc.gov/clicktocancel, we’re making it EASIER for @NYCMayor and ALL New Yorkers to report businesses that make you jump through hoops to cancel a subscription. Learn more about this new option brought to you by our PIT Crew and @helloDCWP: youtube.com/shorts/6k8T9mmS_…
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