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Need help using @Hootsuite? Tweet us here or check out https://xitter.gq/t.co/zx5jzakCTa for how-to's and answers. We're online and ready to help Monday to Friday, 9am - 5pm.

Vancouver, BC
Joined July 2009
Photo by Hootsuite Helpers (@Hootsuite_Help)Photo by Hootsuite Helpers (@Hootsuite_Help)Photo by Hootsuite Helpers (@Hootsuite_Help)Photo by Hootsuite Helpers (@Hootsuite_Help)Photo by Hootsuite Helpers (@Hootsuite_Help)Photo by Hootsuite Helpers (@Hootsuite_Help)Photo by Hootsuite Helpers (@Hootsuite_Help)Photo by Hootsuite Helpers (@Hootsuite_Help)Photo by Hootsuite Helpers (@Hootsuite_Help)Photo by Hootsuite Helpers (@Hootsuite_Help)
Here's what sets Hootsuite Social OS apart: an intelligence layer connecting data, insights, and action - all as easy as chat. See how social media management *should* be in the AI era: ow.ly/rPUL50Zk3iI
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[status] Identified: Hey there. We are experiencing issues with publishing/scheduling to X profiles, Facebook pages and Instagram business profiles from Hootsuite. You may experience content fail to publish when attempting to send pos… stspg.io/0yvqcbxrcs6r?u=zz45…
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[status] Monitoring: We are seeing a reduction in errors related to the publishing issues impacting X profiles, Facebook pages and Instagram business profiles in Hootsuite. In the meantime our teams continue to monitor the situation c… stspg.io/0yvqcbxrcs6r?u=mqyj…
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[status] Investigating: We are currently investigating an issue affecting video posts that require optimization for social networks (transcoding). This means that scheduled messages containing video attachments which does not meet the… stspg.io/628hcxyvqndz?u=thhc…
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[status] Resolved: We're pleased to inform you that the issue affecting video transcoding has been successfully resolved. Our engineering team has implemented a fix, and services have been restored to normal operation. Thank you for… stspg.io/628hcxyvqndz?u=mj48…
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[status] Scheduled (Jan 27, 2026, 18:00 PST): Heads up: we’re taking some time to improve the Hootsuite experience for you. Our development team will be performing some routine maintenance on our App Directory service. During mainten… stspg.io/jxg89wzfytzk?u=pls6…
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[status] Identified: TikTok is currently experiencing a service disruption impacting several features in Hootsuite. You may encounter issues with TikTok profile connections/reconnections, content publishing, analytics collection, and … stspg.io/k49hq018fm5t?u=47qq…
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[status] Identified: TikTok continues to experience a service disruption impacting multiple features across our platform. Users may encounter difficulties with the following: Hootsuite: TikTok profile connections/reconnections, conte… stspg.io/k49hq018fm5t?u=drtc…
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[status] Resolved: We can confirm that the issue with switching from public to private messages in Inbox, including automated direct messages for Instagram posts or reels, has been resolved. Thanks for your patience while our team wor… stspg.io/5bkfgwfkprj7?u=q784…
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[status] Monitoring: X is currently experiencing a major service outage. As a result, certain X profile functionalities within Hootsuite may be affected. Please subscribe to receive status updates. stspg.io/k3lm3sgm33xq?u=dxmy…
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[status] Resolved: We're pleased to confirm that X functionality is back up and running and fully accessible via the Hootsuite dashboard. Thanks for your patience while our team worked to resolve this. stspg.io/k3lm3sgm33xq?u=qn70…
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[status] Investigating: Hey there! We are currently experiencing an issue affecting LinkedIn @mentions. When creating a post that contains mentions, you may encounter an error. Our team is working to fix this as quickly as possible. T… stspg.io/srh8s68rw40n?u=7z1n…
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[status] Identified: We are currently investigating an issue affecting LinkedIn authentication and re-authentication. Users may experience problems logging in to their LinkedIn accounts or re-authenticating their existing LinkedIn con… stspg.io/d29609h2j7ff?u=wkhm…
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[status] Identified: We have found the root cause of the LinkedIn authentication issues and are working on resolving it. While we do so, you may still have issues connecting your LinkedIn accounts. Thank you for your continued patienc… stspg.io/d29609h2j7ff?u=6ml7…
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[status] Identified: Hey there. We are experiencing issues with the organization settings page. Admins may have trouble managing Tags, Campaigns or Link Settings at this time. This may also impact the ability to add existing link pres… stspg.io/6ysmvmkgf0h3?u=f588…
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[status] Resolved: After further investigation, we have determined that the issue impacting the organization setting page in Hootsuite via Chrome and Edge browsers is affecting a small subset of users. As such, we are closing this act… stspg.io/6ysmvmkgf0h3?u=x0t5…
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[status] Identified: We are currently investigating a delay in receiving messages in Inbox 2.0 across all social networks. Users may experience a significant lag between when a message is sent on a social platform and when it appears … stspg.io/56ynnl5yq1gq?u=mb4s…
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[status] Monitoring: A fix has been implemented and we are observing that service levels are returning to normal. Users should now be able to receive new incoming messages in Inbox 2.0. We will continue to monitor the system to ensure… stspg.io/56ynnl5yq1gq?u=xf2t…
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[status] Investigating: Hey there. We are experiencing issues with the Hootsuite Platform; users may experience issues across all areas of the dashboard. Our team is working to resolve the issue as quickly as possible. We thank you in… stspg.io/wq06r7bc7m9r?u=58zf…
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[status] Resolved: All services are back up and running and fully accessible via the Hootsuite dashboard. Thanks for your patience while our team worked to resolve this. stspg.io/wq06r7bc7m9r?u=r6tg…
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[status] Investigating: Hi there! We are investigating an issue with our connection to the X (Twitter) API. Our engineering team is actively investigating to identify the root cause and path to resolution as soon as possible. We apolo… stspg.io/zdbz462lc3l4?u=syvp…
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[status] Investigating: We are continuing to investigate this issue. stspg.io/zdbz462lc3l4?u=1ql1…
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[status] Identified: Hi there! We are currently experiencing a service disruption within Analytics which might prevent the Post Performance Report from loading. Our team is investigating the issue and working to resolve it as a priori… stspg.io/dhbkpjhymppy?u=ffnc…
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[status] Monitoring: A fix has been implemented and we are observing that service levels are returning to normal. Users should now be able to load the Post Performance Report in Analytics. We will continue to monitor the system to ens… stspg.io/dhbkpjhymppy?u=jfxy…
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[status] Identified: Hey there. We are currently experiencing an issue where the Japanese-translated content in the Talkwalker Help Center is unavailable following a recent migration. Our team has identified the root cause and a full … stspg.io/48p9yv7rs699?u=wf26…
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[status] Identified: Hello, We’ve identified that due to a global Cloudflare incident, X/Twitter is experiencing intermittent API issues, affecting multiple Hootsuite services including Publishing, Connecting/Reconnecting X/Twitter p… stspg.io/p53vr2l9ndhm?u=58m2…
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[status] Monitoring: We are pleased to report that the API success rates for X/Twitter have returned to normal levels. We are beginning to see key services recover functionality. Our teams will continue to actively monitor the platfo… stspg.io/p53vr2l9ndhm?u=lfff…
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[status] Scheduled (Nov 19, 2025, 17:00 PST): Heads up: we’re taking some time to improve the Hootsuite experience for you. Our development team will be performing some routine maintenance on the Hootsuite dashboard. During maintenan… stspg.io/qmjjydl2w681?u=rmwf…
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[status] Scheduled (Nov 19, 2025, 17:00 PST): Maintenance will begin as scheduled in 60 minutes. stspg.io/qmjjydl2w681?u=sbtb…
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[status] Identified: Hey there. We are experiencing issues with LinkedIn accounts in Hootsuite. You may have issues publishing/viewing content and obtaining analytics data related to LinkedIn accounts during this time. Our team is wor… stspg.io/xrvcdmrw6fbh?u=drw9…
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[status] Monitoring: Our team have implemented a fix, and we are continuing to monitor the situation stspg.io/xrvcdmrw6fbh?u=q15x…
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