Zoom has been recognized in the 2026 Gartner® Magic Quadrant™ for Contact Center as a Service for the second consecutive year. 🎉
We believe this recognition reflects the evolution of Zoom Contact Center and our approach to bringing AI, customer experience, and communications together on one platform.
Our jobs revolve around conversations... and catching the context is mission critical. 🚀
At Zoomtopia, our CMO Kimberly Storin broke down why context is the real currency of productivity. Miss it, and the conversation happened for nothing.
That's the whole idea behind Zoom's Unified Context Layer. The insight inside every conversation doesn't get lost, it gets captured and put to work.
Ready to learn more? Zoomtopia sessions are available on-demand now. 🔗➡️ zm.me/4wHYzsC
🎉 Zoom for its Zoom Revenue Accelerator is recognized as a Niche Player in the 2026 Gartner® Magic Quadrant™ for Revenue Action Orchestration for the first time.
A unified platform bringing communications, AI-powered revenue intelligence, and sales workflows together to help organizations reduce complexity and improve productivity.
📥 Learn more: zoom.com/en/blog/zoom-revenu…
Most work is a two-step process:
1️⃣ Have the conversation
2️⃣ Go back to your computer and do the work
At #Zoomtopia, our CEO Eric Yuan shared the vision we're building toward: using AI to consolidate those two steps into one. When your Zoom call ends, ZoomAI helps get the work done for you.
Log the ticket ✔️
Create the slide deck ✔️
Draft the follow-up email ✔️
Write the project plan ✔️
Zoom gets it done.
🎥 Watch Eric break it down ⬇️
Your meeting ended. Your context shouldn't. ✨
Decisions, action items, and customer history shouldn't vanish when the call does. At Zoomtopia 2026, we introduced the Unified Context Layer, connecting conversations, documents, and data so you always have the full picture.
🔍 Find answers across Zoom and 40+ apps with Agentic Search
📝 Turn meeting notes into follow-up actions with My Notes
🤖 Give AI agents the context to produce structured deliverables
Read the full blog here → zm.me/UnifiedContextLayer
The countdown is on. Zoomtopia 2026 launches in two hours... Clear your schedule and get ready to tune in → zm.me/4aV37DO
It's go time. A full week of ideas, innovation, and inspiration is starting… don't sit this one out. Register now → zm.me/4wHYzsC