AGCCP (@AGCCPConference) header
AGCCP (@AGCCPConference) profile picture

We are government customer service professionals from U.S. & Canada, sharing best practices, knowledge & experience for the benefit of customers & profession

Joined March 2015
Photo by AGCCP (@AGCCPConference)Photo by AGCCP (@AGCCPConference)Photo by AGCCP (@AGCCPConference)Photo by AGCCP (@AGCCPConference)Photo by AGCCP (@AGCCPConference)Photo by AGCCP (@AGCCPConference)Photo by AGCCP (@AGCCPConference)Photo by AGCCP (@AGCCPConference)Photo by AGCCP (@AGCCPConference)Photo by AGCCP (@AGCCPConference)
Please join us tomorrow! Learn how to set priorities for AI success and avoid failure points that doom AI deployments. Discuss how Vertical’s techniques apply to your specific situation. Maybe even have a bit of fun! Register here: tinyurl.com/ypp89ppj
🤖 Made with AI
11
Join Kevin Butler from Vertical Communications as he uses real-world examples and use cases to demonstrate Vertical’s Human-Focused AI strategy. This technique helps set clear goals for deploying AI successfully! Register here: tinyurl.com/ypp89ppj
🤖 Made with AI
1
9
Everyone wants to succeed using new AI Tools, but most AI failures are due to not having a clear strategy for deployment. Learn how to use a Human-Focused strategy to succeed with AI. Join us Aug 26! Register here: tinyurl.com/ypp89ppj
🤖 Made with AI
1
26
Our latest monthly webinar! Everyone wants to succeed using new AI Tools, but most AI failures are due to not having a clear strategy for deployment. Learn how to use a Human-Focused strategy to succeed with AI. Register here: tinyurl.com/ypp89ppj
29
Join us for a behind-the-scenes look at how municipalities can modernize service delivery without over-customizing their technology. MuniPaas shares how they helped Niagara Falls transform Customer Service! Register here: tinyurl.com/52auac7r
1
5
Learn how Niagara Falls unified multiple intake channels, standardized service workflows, and built a scalable foundation for future innovation – all while reinforcing a resident-first service culture across the organization. Register here: tinyurl.com/b26ub4hv
9
Last chance to register! Hope you can join us today!
Please join our Association of Government Customer Care Professionals members and Citibot as we showcase how Denver, CO, and Revere, MA, are making AI work for their communities! Complimentary webinar June 10 at 2PM ET. Register here: shorturl.at/zw6bu
4
Please join our Association of Government Customer Care Professionals members and Citibot as we showcase how Denver, CO, and Revere, MA, are making AI work for their communities! Complimentary webinar June 10 at 2PM ET. Register here: shorturl.at/zw6bu
1
1
9
How would you like to provide 24/7 resident support without increasing staff workload? Or reduce inbound call volume with AI-powered communication? Join us to find out how! Register here for our complimentary, information webinar: tinyurl.com/ycynkzww
5
Hear firsthand how municipal leaders actively modernized resident service delivery and learn practical strategies for building a more scalable 311 experience. Revere, MA and Denver, CO, share how they streamlined operations and reduced call volume. tinyurl.com/ycynkzww
1
7
Please join our Association of Government Customer Care Professionals members and Citibot as we showcase how Denver, CO, and Revere, MA, are making AI work for their communities! Complimentary webinar June 10 at 2PM ET. Register here: shorturl.at/zw6bu
19
From vision to execution—see how Niagara Falls is redefining municipal customer service! Join us for an exclusive webinar: “From Vision to At Your Service Niagara Falls” Wed, Apr 15 @ 2PM ET Register here: tinyurl.com/y299jxde
19
JOIN US TOMORROW! Join AGCCP and Polimorphic for a thought leadership webinar designed specifically for 311 leaders who want to better understand the AI landscape without hype, pressure, or technical jargon. Mar 25 at 2pm ET - register here: tinyurl.com/ms5f8vhk #GovTech
14
If AI feels confusing, overwhelming, or like something you’re “supposed” to care about… you’re not alone. Join us for a candid conversation on the hidden cost of doing nothing with AI in 311 and how leaders are navigating proactively. Register today! tinyurl.com/ms5f8vhk
21
Join AGCCP and Polimorphic for a thought leadership webinar designed specifically for 311 leaders who want to better understand the AI landscape without hype, pressure, or technical jargon. Mar 25 at 2pm ET - register here: tinyurl.com/ms5f8vhk #GovTech #311 #PublicService
21
Happy 311 Day!!!!!
3
AI & 311: The Risk of Waiting (and Why It Matters) Join AGCCP + Polimorphic for a candid conversation on the hidden cost of doing nothing with AI in 311 and how leaders are navigating this moment without panic or pressure. #AIinGovernment #Futureof311 👉 tinyurl.com/ms5f8vhk
9
Join AGCCP and Polimorphic for a thought leadership webinar on what actually happens when 311 organizations delay engaging with AI and how leaders are approaching the conversation in ways that are practical, responsible, and human. Register Here: tinyurl.com/ms5f8vhk
1
7
Congrats again to Tacoma Public Utilities for winning the 2025 AGCCP Award of Distinction! Your fabulous team truly embraced community engagement. @myTPU #AGCCPConference2025
1
10
Join AGCCP + Polimorphic for a candid conversation on the hidden cost of doing nothing with AI in 311 and how leaders are navigating this proactively. March 25th @ 2PM ET Register here: tinyurl.com/ms5f8vhk
17