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Sometimes, people create fake social media accounts designed to look like Airbnb's. These accounts can be used to try to obtain personal information. If you encounter an account that looks like Airbnb's, but asks for confidential information, be cautious and DM @AirbnbHelp
We remove reviews that violate our policies, and hosts can't delete them. Only guests who actually booked the stay can leave one.
Ratings on Airbnb skew high partly because we remove listings that fall short of guest expectations.
Readers added context they thought people might want to know
Hosts cannot directly delete guest reviews but Airbnb policy lets listing owners & cohosts dispute them for alleged violations (retaliation) at any time; upheld disputes lead to removal. Official guides & documented cases show critical reviews removed after host reports
airbnb.com/resources/host…
elliott.org/advocacy/airbn…
airbnb.com/help/article/3… airbnb.com/help/article/2…
x.com/JackEllis/stat…
In response to the ongoing wildfires across France and Spain, our Major Disruptive Events Policy is in place to assist eligible guests and hosts who need to cancel their reservations.
airbnb.com/help/article/1320
As millions of fans plan last-minute travel for @FIFAWorldCup 2026™ knockout matches, we’ve scaled up safety and support across the board.
With online travel scams on the rise and 62% of Americans saying AI-generated content makes fraud harder to detect, the stakes are higher than ever.
Here's how we're protecting our community.
We’ve also expanded partnerships with @its_apenalty and ECPAT International to help combat human trafficking, building on a long-standing commitment to safer travel for everyone.
Learn more here → news.airbnb.com/partnering-w…
Due to the events unfolding in the Middle East, we have enacted the Major Disruptive Events Policy to help eligible guests and hosts needing to cancel their reservations: airbnb.com/help/article/1320
In response to the unrest in Jalisco State, Mexico, we have activated the Major Disruptive Events Policy to assist eligible guests and hosts who need to cancel their reservations. airbnb.com/help/article/1320
As part of our ongoing commitment to keeping our community safe, we’ve launched a new in-app water safety feature for trips that include pools, hot tubs, or other water access.
When a reservation includes these amenities, the feature helps guests stay informed by:
💧 Displaying water safety tips directly in the app
💬 Suggesting important questions to ask the Host
📱 Highlighting key safety info on the Reservation Details Page
📨 Prompting guests to start safety-related conversations in the messaging thread
news.airbnb.com/new-feature-…
Hi Kesh. We suggest you delete this post as it contains sensitive details for security reasons. To protect your information, please send us a DM with the email address associated with the Airbnb account where the reservation was made. xitter.cf/messages/compose?recip…
As hurricane and wildfire season approaches, we’re partnering with @Americares to help hosts and guests stay prepared.
➡️ Hosts can access preparedness tips in 60+ languages
➡️ Our Major Disruptive Events Policy supports cancellations during unexpected weather disasters
➡️ We offer a 24-hour Safety Line for hosts and guests to reach our Safety team directly
Learn more: news.airbnb.com/expert-tips-…
As summer kicks off, we’re turning the volume down on disruptive parties.
Airbnb’s anti-party tech is back for Memorial Day & July 4th, which blocked 51K+ potentially higher-risk bookings last summer alone.
news.airbnb.com/cracking-dow…
Our Major Disruptive Events Policy is in effect for eligible guests and hosts impacted by Cyclone Alfred who need to cancel their reservations.
airbnb.com.au/help/article/1…
In response to the ongoing Los Angeles wildfires, our Major Disruptive Events Policy is in place to assist guests and hosts who need to cancel their reservations.
airbnb.com/help/article/1320
We’re working hard to promote safety within the Airbnb community. Here’s how we’re helping reduce the risk of disruptive parties around and on New Year’s Eve. news.airbnb.com/anti-party-c…
The safety of our community is a top priority. Here’s how we’re reducing the risk of disruptive parties over the Halloween weekend 🎃
news.airbnb.com/how-were-wor…
Airbnb Help retweeted
.@AirBnb and @Americares are proud to partner together to help promote safe travel during possible weather emergencies. We've prepared proactive tips & steps you can take when an extreme weather event occurs. Learn more: news.airbnb.com/summer-trave… #Americares #Airbnb
Bags packed for Paris? Hosts around the city and France are looking forward to welcoming you. Here’s our guide to getting around during the games.
airbnb.com/help/article/3595…