Samuel

Excited to share that we raised $2.1M to build the future of CX and back-office operations in financial services. For fintechs and banks, customer service back-office work remains a maze of manual processes, including quality assurance, dispute investigations, and fraud and compliance checks. At @RulebaseHQ, we built Coworker to work alongside CX and ops teams to: - Review 100% of interactions for compliance and quality assurance - Automatically file and track fraud and dispute cases end-to-end across CX, case management, and back-office platforms - Proactively follow up with teammates and third-party partners to keep SLAs on track - Flag compliance risks in real time and generate audit-ready reports. Coworker bridges CX and back-office ops, automating the most manual tasks so nothing slips through the cracks and every customer issue is resolved quicker and more effectively. A massive thank you to our investors, customers, and the growing @RulebaseHQ team for believing in our vision and being part of this journey! Our round was led by @LorenStraub from @BoweryCapital, with participation from @ycombinator, @CommerceVC, @transposevc, and founders of t3 chat, Atrium, Cron (now Notion Calendar): @theo, @raphaelschaad, and more. Incredibly grateful to have the support of the @ycombinator community and mentors, @dflieb and @koomen. Thank you all for being incredible partners on this journey!