Arthur Benson

An Uber driver totally scammed me: → 2:53AM picks me up from hotel (drives 19mins) → 3:12AM drops me at the airport (then stays put and leaves the trip running for another 1hr 11mins) → 4:25AM ends the trip Uber has no classification for this type of fraud. It was early, I had barely slept the night before and was bleary eyed. But the middle-of-the-night prices in Mexico City were $10 for Uber X or $25 for Black SUV. I splurged. The guy showed up in a huge black Suburban with Mexican flags proudly waving from the front of the vehicle. There was no traffic and the trip was 19mins. We pulled up to Terminal 1, I hopped out and he handed me my bag. I asked if I could take a photo of his flags and with his consent, I did. That photo was time stamped 3:12am. I went through security, bought some water, found a seat in surprisingly packed terminal and read for an hour. As I boarded the plane ~4:30, I got a notification that my Uber was $66 and was confused but didn't have the time or capacity to figure it out. When I got home, I looked into what could possibly have happened. Yes the estimate had been $24.56. No, there were no extra fees. And that's when I saw that the driver ran the trip for 1hr 31mins (instead of the 19mins it actually took). No problem, I went right into Uber support. But that's when I realized there actually was a problem: My issue didn't fit neatly into any of Uber's support queues. It wasn't a route issue, it wasn't an incorrect origination or destination, it wasn't a no-show. The driver just literally sat in place for an extra 1hr 11mins, running the trip (likely until another customer requested a ride). And this was a scam that Uber didn't classify as a scam. I have photographic evidence that I was outside the vehicle at 3:12pm and credit card purchases from inside the airport while the driver was running the trip. But Uber support doesn't consider this fraud and their AI support chat is totally useless. If you're still reading and... 1. You work at Uber, fix the loophole and please help. 2. You take Uber, make sure your driver ends the trip when you arrive. 3. You take Ubers in Mexico City, avoid my schmuck of a driver. I would like to think the driver didn't intentionally run the meter for an additional 1hr 11mins, but I am starting to lose faith in my initial optimism. I haven't yet given the driver a 1 star rating, but if Uber won't acknowledge this, I don't have much choice. This isn't about the $40. It's about the loophole, the violation, and the lack of Uber support to correct the issue and penalize the driver.