Seagate Support

@Spotonparts Hello Danshan, We’re sorry for the delay in the reply. We have sent you a DM with some additional information to assist you accordingly. Kind regards, Keerthi Seagate Support. xitter.gq/messages/compose?recip…

@NathanM19059936 Thank you. Your drive is in warranty until July 2019, and we will be happy to get it replaced. Please create an RMA from the link below: seagate.media/6011T8ncc You will need to register an account, and create an order and you will get an address to send it to.

@Miz_banks We apologize for the late response. Could you please DM the serial number of the drive? Have you tried connecting it to a different port, to a computer or used a different cable?

@ALapusta The main difference between the two drives is that STDR2000100 comes with the Seagate Dashboard which is used for automatic backups. The STEA2000400 does not have any software an is used for drag and drop files.

@pundoobvi We apologize for this new delay. The return order has been created for you, RMA 190004347. AS the warehouse doesn't take orders to this time anymore, we'll send you the tracking number next Monday.

@ratneshkush You need to contact the Data Recovery team first. Please create a ticket online, and they will contact you. Use this link: seagate.media/6012r4lMQ

@koriavinash001 If the drive is nonfunctional and our external troubleshooter does not help: seagate.media/6017rNApx , here is a link to check your warranty/return options seagate.media/6018rNApI

@femmeijboom Can you get to Disk Utility at this point? If so is your Seagate drive listed there? What specific Seagate drive model do you have? Is the drive powering up properly? It may help to contact us by phone so we can walk you through the process seagate.media/6013rNATR

@StopForumSpam Sorry to read of the problems you have experienced with your IronWolf 10TB drives. We would like the opportunity to speak with you by phone if possible to find an available solution. Try our technical support team using the following link seagate.media/6010rNrnr

@JessicaSzwedo We would suggest contacting our technical support team first so we can verify the data corruption. Once we verify the problem, we can then offer suggestions on how to recover the data, perhaps with software. Please try us here seagate.media/6019rNDsX

@Kaveee_ We are sorry for the issue with your drive. Please see our drive troubleshooter: seagate.media/6019r2FPW For warranty support: seagate.media/6010r2FPo To contact our Technical Support by phone, please use this link: seagate.media/6011r2FPU

@voukos_ What is the model name of your Seagate drive? If it is an internal drive & you try the drive on a different controller or using different power & data cables, is the drive detected in the BIOS? If detected in the BIOS, is the drive seen in device manager/disk drives?

@WhoIsAbel Sorry to read of drive trouble. What is the model name of your Seagate external drive? Please describe in more detail the problem you are experiencing. What is your computer operating system? Does the drive appear or power on properly & does it make any unusual noises?

@OnyxdragunGames The warranty period can vary. To check the warranty on your specific drive, please use this link: seagate.media/6019rFd7Z What kind of problems are you having with your external drive? Does the drive fail SeaTools for Windows? seagate.media/6010rFd7w

@hari92453528523 If this troubleshooter does not help seagate.media/6011rFTm7 , here is a link to check return options seagate.media/6012rFTmC For data recovery options in your region, contact technical support here as this would be the proper contact seagate.media/6013rFTmh

@hhbravoa Please DM to us the serial number of your Central drive. We are following. The remote access feature (TappIn) will no longer be supported. However, all other features will continue to work as expected while on the same network as your device seagate.media/6016rF3iQ

@skylerfraser14 Try checking to see if the drive is detected in your device manager under disk drives & also your Windows Disk Management utility (PC) or Disk Utility (Mac). See if the drive is detected in these places & whether you can partition/format from there.

@JackSpagnoli Online Vendors: seagate.media/6013r0toU seagate.media/6014r0toq seagate.media/6015r0toS seagate.media/6016r0tos

@JackSpagnoli The power supply you need is a 24W (12V 2A) with an outer diameter of 5.5 mm and an inner diameter of 2.5 mm. Here is a link that shows Seagate’s external drives’ power supply specifications: goo.gl/QmQYy1

@mayjjuly Can you describe what you are trying to do when you get the error message that no information is found? If you are providing drive information, it may help to let us know what drive information you are using so we can double check this. We are following. Please DM.