Official support account for @Ziplyfiber. We’re here to help, so give us a shout! Hours: Mon-Fri 8am – 10pm PT, Sat-Sun 8am – 6pm PT
Pacific Northwest
Joined April 2020
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Hi there, our customer care team is away from their keyboards for the holiday. To contact care, please use the chat function on ziplyfiber.com. Thank you!
Hi there, our customer care team is away from their keyboards for the holiday. To contact care, please use the chat function on ziplyfiber.com. Thank you!
Hi there, our customer care team is away from their keyboards for the holiday. To contact care, please use the chat on ziplyfiber.com. Thank you!
Hi there, our customer care team is away from their keyboards for the holiday. To contact care, please use the chat on ziplyfiber.com. Thank you!
Ask Ziply Fiber retweeted
@ZiplyFiber I want to give a shout out to Brian. He was professional, knowledgeable, and overall awesome. He spent his day installing difficult installs, fixing a common cause outage, AND repairing my internet! It was 90f here today and he finished the job with a smile!
Our Social Care team will be away from their keyboards for the holiday starting at 4pm PST on Christmas Eve. 🎄♥🎅 To contact us during this time, please visit spr.ly/6015MhGs9 & use the chat function. Thank you & see you back here on Tuesday starting at 8am PST. 👋
Hey folks! Our Social Care team will be away from their keyboards on Thanksgiving Day. 🥧 🏈 ♥ To contact us during this time, please visit spr.ly/6017MUfcd & use the chat function. Thank you & see you back here on Friday. 👋
Hey folks! Our Social Care team will be away from their keyboards on Labor Day. 💪♥🌭 To contact us during this time, please visit spr.ly/6014MHCq0 & use the chat function. Thank you & see you back here on Tuesday. 👋
Hey folks! Our Social Care team will be away from their keyboards on July 4th. 🇺🇸✨♥ To contact us during this time, please visit spr.ly/6018zYJpy & use the chat function. Thank you & see you back here on Tuesday. 👋
Yesterday evening Ziply resolved an issue relating to IP authentication that may have impacted some customer’s services. In most cases, the issue should self-resolve with services returning to normal.
If your services have not returned to normal please follow these steps: Power cycle your router – unplug the power cable for 10 secs, then plug it back in. It may take a few moments for your router to come back fully online.
Due to system enhancements made overnight, some Ziply support services such as My Account are not currently accessible. Internet, phone and television services are not impacted. We’re hard at work getting all of our systems back up and running.
If you are scheduled for an installation or repair ticket today, our team is working to contact you and confirm whether that appointment can be kept, or whether it will need to be rescheduled.
We’ll provide further updates here and on spr.ly/6011HmlBt
Ask Ziply Fiber retweeted
Sign up for paperless billing and autopay today! spr.ly/6012HBo1M
Save time ✅
Save a tree✅
Avoid the hassle✅
Most of all, avoid the paper cut 👍
Ask Ziply Fiber retweeted
Our state E-911 office has reported that all 911 services statewide are back online and fully functional. The cause remains under investigation.
Ask Ziply Fiber retweeted
Hey #Snohomish! Tomorrow is the day! Phase 1 of our Snohomish network upgrade to fiber is complete, meaning many of you will be able to take advantage of Gig-speed internet beginning Saturday and even more over the next few weeks. spr.ly/6012Gxmlj
Ask Ziply Fiber retweeted
As dangerous weather events impact many in our region, the Ziply Fiber team is diligently working around the clock to respond to those affected. We will continue to provide updates as we can and encourage you to visit spr.ly/6017GsUL3 for the latest.
Ask Ziply Fiber retweeted
Have a question? Need assistance with your account or service? @AskZiplyFiber is here to help! Our customer service team is only a tweet or DM away.
