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Kathy Burrows

@BFirstpitch

CLE proud. Will ALWAYS be a Clevelander, though now living in AZ. Don't stop believing is our motto when it comes to sports. There's always next year!

 Arizona, USA
soldoutseating.wordpress.com
Joined April 2014
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Photo by Kathy Burrows (@BFirstpitch)Photo by Kathy Burrows (@BFirstpitch)Photo by Kathy Burrows (@BFirstpitch)Photo by Kathy Burrows (@BFirstpitch)Photo by Kathy Burrows (@BFirstpitch)Photo by Kathy Burrows (@BFirstpitch)Photo by Kathy Burrows (@BFirstpitch)Photo by Kathy Burrows (@BFirstpitch)
Is Your Team Swimming the Same Direction? soldoutseating.wordpress.com… via @BFirstpitch
Is Your Team Swimming the Same Direction?

Is Your Team Swimming the Same Direction?

One of the most discussed areas in the sports front office when I am consulting is culture. We have a ‘good’ culture. The team is ‘good.’ When I ask, “what is culture …

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"Hey Kathy!" Sports Front Office Mailbag ... Jan. 21 soldoutseating.wordpress.com… via @BFirstpitch

“Hey Kathy!” Sports Front Office Mailbag … Jan. 21

While it may seem like the North Pole in so many areas, it’s heating up in our sales and marketing departments! Getting back from a frigid trip to Chicago with the Chicago Dogs (where it was …

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Time To Get YOUR Sales and/or Leadership Team To New Levels! soldoutseating.wordpress.com… via @BFirstpitch
Time To Get YOUR Sales and/or Leadership Team To New Levels!

Time To Get YOUR Sales and/or Leadership Team To New Levels!

With the new year comes fresh ideas. SOS (Sold Out Seating) has new training options for sports teams and entertainment. Want in person? Short burst 10 week zoom? Personal coaching? Sales or leader…

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instagram.com/reel/DSLhaYukr…
Nathan Link (@nathanpejzalink) • Instagram reel

Nathan Link (@nathanpejzalink) • Instagram reel

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When Working From Home Doesn't Work... soldoutseating.wordpress.com… via @BFirstpitch
When Working From Home Doesn’t Work…

When Working From Home Doesn’t Work…

I’m a huge advocate of work from home when one can. Today may have changed my mind. Let me tell you the story…. I ordered 2 personalized items from a large children’s company for …

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In Today's World Of Airline Delays, Training Your Sports and Entertainment Sales Staff Gets Easier! soldoutseating.wordpress.com… via @BFirstpitch
In Today’s World Of Airline Delays, Training Your Sports and Entertainment Sales Staff Gets Easier!

In Today’s World Of Airline Delays, Training Your Sports and Entertainment Sales Staff Gets Easier!

Why are more and more teams having me work with them on interactive weekly video calls instead of in person? the expense and uncertainty of flights and weather is removed what you are paying for is…

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"Hey Kathy!" Front Office Sports Sales Questions...Nov. 5 soldoutseating.wordpress.com… via @BFirstpitch
“Hey Kathy!” Front Office Sports Sales Questions…Nov. 5

“Hey Kathy!” Front Office Sports Sales Questions…Nov. 5

Really interesting question on Linkedin this week from a sports professor whose student was approved for a sports position, would need to move across country, had a deadline for an answer, but the …

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Selling In Season vs Selling In the Off Season soldoutseating.wordpress.com… via @BFirstpitch
Selling In Season vs Selling In the Off Season

Selling In Season vs Selling In the Off Season

Selling is selling, right? Not necessarily so! For sports teams, selling in season and selling in the off season should be two different scenarios. There are some similarities, but some huge differ…

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LAST CALL: SPORTS TEAMS: GETTING TO SELLOUTS COFFEE HOUSE CHAT soldoutseating.wordpress.com… via @BFirstpitch
LAST CALL: SPORTS TEAMS: GETTING TO SELLOUTS COFFEE HOUSE CHAT

LAST CALL: SPORTS TEAMS: GETTING TO SELLOUTS COFFEE HOUSE CHAT

How do you create urgency for hospitality areas to create a ‘must have’ environment where the bulk is sold prior to the season starting? What goes into strategizing select games for sel…

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How Being A Nurse Taught Me To Sell In Sports soldoutseating.wordpress.com… via @BFirstpitch
How Being A Nurse Taught Me To Sell In Sports

How Being A Nurse Taught Me To Sell In Sports

While many of you have degrees in Sports Management, Business, Communications, etc. I took a most non traditional route…I went to nursing school and became a nurse. While I loved the challeng…

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SPORTS TEAMS: COFFEE HOUSE CHAT: GETTING TO SELLOUTS soldoutseating.wordpress.com… via @BFirstpitch
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Are We Balancing Our Sports Venues For the Future? soldoutseating.wordpress.com… via @BFirstpitch
Are We Balancing Our Sports Venues For the Future?

Are We Balancing Our Sports Venues For the Future?

I get calls from sports teams daily discussing the disparity right now and the confusion as to what to do with pricing. On the one hand, they need to charge to survive. On the other hand, as costs …

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Sports Teams In Sales: Why Should We Care? soldoutseating.wordpress.com… via @BFirstpitch
Sports Teams In Sales: Why Should We Care?

Sports Teams In Sales: Why Should We Care?

Read a great article this week on Linkedin by Chelsea Ottoroff on the research she found concerning what C-suite execs really want from sales reps. One of the key takeaways I found: 49% won’t…

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"Hey Kathy!" Sports Front Office Questions From You...Oct 8 soldoutseating.wordpress.com… via @BFirstpitch
“Hey Kathy!” Sports Front Office Questions From You…Oct 8

“Hey Kathy!” Sports Front Office Questions From You…Oct 8

Greetings from Kauai! Taking a first vacation in a number of years…but excited to be relaxing with some of my kids and grandson! The questions are still here so let me share… “Hey…

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It's My Anniversary Month...What I've Learned In 20+Years soldoutseating.wordpress.com… via @BFirstpitch
It’s My Anniversary Month…What I’ve Learned In 20+Years

It’s My Anniversary Month…What I’ve Learned In 20+Years

Linkedin reminded me this week that I’ve been in the business of working with teams for 20+ years now. Not sure how that can be since I’m only 37 (give or take a decade or two) but it t…

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"Hey Kathy!" Questions From Sports Front Offices...Oct. 1 soldoutseating.wordpress.com… via @BFirstpitch

“Hey Kathy!” Questions From Sports Front Offices…Oct. 1

Happy October! This year has flown by! So much more work still to do! “Hey Kathy, We took your advice and tried it…we set a goal to hit by a month before the opener, and then a goal to …

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Finally! A Sports Membership Program That Is Visionary! soldoutseating.wordpress.com… via @BFirstpitch

Finally! A Sports Membership Program That Is Visionary!

For the past 10 years, I have been asking teams why the standard for members customer service is: renew, try to upsell, throw a couple parties, wash, rinse and repeat. I always get the same answer&…

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"Hey Kathy!" Sports Front Office Questions From You! Sept. 24 soldoutseating.wordpress.com… via @BFirstpitch

“Hey Kathy!” Sports Front Office Questions From You! Sept. 24

Energy. How do you bring it to YOUR team? I once wore a rabbit costumer and beat my drum like the Energizer Bunny. “Hey Kathy, We have a client that something happened and his premium space w…

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The Top 5 Reasons Why You Should Be In Group Sales! soldoutseating.wordpress.com… via @BFirstpitch
The Top 5 Reasons Why You Should Be In Group Sales!

The Top 5 Reasons Why You Should Be In Group Sales!

There’s a number of ways to sell in sports and events. Most of us find we prefer one type better than another. But when it comes to groups, you know without question! Why should you be in gro…

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"Hey Kathy! Sports Front Office Questions...September 17 soldoutseating.wordpress.com… via @BFirstpitch

“Hey Kathy! Sports Front Office Questions…September 17

Had someone call me the other day and share that with prices going up, discretionary spending is definitely on the chopping block. As teams, let’s think through this as we create our marketin…

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