BW IT HelpDesk

Having IT troubles on campus? Click on the link in our bio to create a ticket and we will get back to you ASAP!!

Colleague & related systems (MyRecords, Informer, Payment Portal) will be unavailable due to system updates on Friday, March 10 from approximately 6:00-7:00 AM. MyRecords will remain unavailable until approximately 8:00 AM to complete the update.

Before you upgrade, visit aka.ms/mfasetup to add additional MFA methods to your Microsoft Account, so you don't get locked out of your BW Email. Authenticator: On your device and easy to use Phone: Follows your phone number.

NOTICE OF SCHEDULED INTERNET OUTAGE: BW’s internet provider, OARnet, has scheduled maintenance to BW’s internet connection that will begin tonight at midnight and 2:00 am - We expect the outage during this scheduled window to be less than 20 minutes long.

If you get a new phone for Black Friday/Cyber Monday, remember to set additional MFA methods before activating the device. Visit aka.ms/mfasetup to add your phone number as a new MFA method.

NOTICE OF SCHEDULED INTERNET OUTAGE: BW’s internet service provider, OARnet, scheduled maintenance to BW’s internet connection that will begin Tuesday 10/25/22 at 12:00AM to 10/26/22 at 4:00AM. We expect the outage during this scheduled window to be less than 30 minutes long.

The Ellucian GO mobile app will be taken offline on Monday, September 12 due to end of support by the vendor. Students can use My Records on their mobile devices for course search and registration functions. The MyBW portal has other campus information.

Visit help.bw.edu for answers to your burning IT Support questions.

BW service for the Ellician Go app will be turned off on September 12, 2022. Visit MyRecords to find your schedule, grades, register for classes, etc.

ALL Student, Faculty & Staff can connect their non-BW device to the BW_Jacket network using the Cisco UDN App. Click here for instructions: help.bw.edu/hc/en-us/section…

The New IT Support Center is mobile friendly and has chat features within your social medial apps; search for BW_HelpDesk to chat.

Today, August 9, the new BW IT Support Center is launching. * Hundreds of knowledge articles * Several ways to contact IT * View your current and past tickets

Starting August 9, the IT Support Center will have a redesigned website tailored to improve your user experience. New features include an expanded knowledge base, enhanced search engine, user-friendly chatbot, and additional ways of contacting the IT Support Center.

Starting August 9 the IT Support Center will have a redesigned website tailored to improve your user experience. New features include an expanded knowledge base, enhanced search engine, user-friendly chatbot, and additional ways of contacting the IT Support Center.

Coming soon from IT a new and improved support experience - new knowledge articles - Talk to IT from your favorite app. Look for the new help.bw.edu coming soon.

To ensure you are receiving the best connection speeds on your PlayStation 5. make sure your connection is set to use 5GHz. 5GHz connection will reduce interference for a faster more stable connection. Click here to setup your PS5 for 5GHz WiFi.ow.ly/gl9p50I2gSv

A message from Baldwin Wallace University Information Technology. Now is the time to be thinking of resetting your Baldwin Wallace University Password. Please visit ow.ly/KaEP50HIbQq to reset your BW Password. Thank you and stay safe!

NETWORK ALERT: The Cisco UDN App is currently offline. Cisco is performing an update to their UDN network. You will not be able to add/remove devices with the Cisco UDN app until the update is complete. Your connections to BW_Jacket will not be affected.

In honor of Dr. Martin Luther King Jr. day, the BW IT Support Center will be closed Monday, January 17. Email and voicemail will be answered on Tuesday, January 18. Emergencies can be reported to Safety & Security x2000.