This disabled American veteran closed his Citibank account voluntarily to move his money to a more veteran-friendly financial institution according to his wife (@isabellebrown on TT). After the account was closed, a disability payment from the federal government posted and Citibank won’t release the funds. The person on the phone is 4 supervisors deep in the compliance department and admits that they know it is against the law to withhold the funds because they are protected but finally states that the bank is making them do it. Is this really how Citibank treats American veterans? It sounds like the family is prepared to do whatever it takes as this is their only source of income.