Ben Smithee (@BenSmithee) header
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CEO @TheSmitheeGroup | Global Keynote Speaker | Avid Traveler | Golf | Racing | Snowboarding | Scotch

New York, NY
Joined April 2008
Photo by Ben Smithee (@BenSmithee)Photo by Ben Smithee (@BenSmithee)Photo by Ben Smithee (@BenSmithee)Photo by Ben Smithee (@BenSmithee)Photo by Ben Smithee (@BenSmithee)Photo by Ben Smithee (@BenSmithee)Photo by Ben Smithee (@BenSmithee)Photo by Ben Smithee (@BenSmithee)Photo by Ben Smithee (@BenSmithee)Photo by Ben Smithee (@BenSmithee)
Ben Smithee retweeted
TODAY 👉 @BenSmithee joins our #BlackbaudInstitute Index celebration series to share how a powerful brand can help drive higher value and demand. Register here: blkb.co/3x3iFRf
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You would think @AmericanAir that at this time you would care a little bit more about your customers???
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Hey @AmericanAir not that you care. I’m ready to move all of my business (100k a year) & all my employees work travel off your airline bc you consistently have the WORST cust service! This time you literally should be ashamed. Awaiting some BS canned response! #americanairlines
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Hey @AmericanAir todays the last straw. You just left my 7-month pregnant wife stranded & Edgar the agent at b42 in DFW had the nerve to shut the door on her and tell her she shouldn’t have been late when it was your flight delay that caused her to be late! #americanairlines
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I AM ON THE FLOOR MY BOOKS ARE #1 & #2 ON AMAZON AFTER 1 DAY! Thank you so much to everyone for supporting me and my words. As Yeats put it: "For words alone are certain good: Sing, then"
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UPDATE: all resolved and happy to have spoken with @Nike about the issue. Thanks for your support and assistance!! #nike
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Day 2 of #NikeHasWorms and still. I adequate response from @Nike @NikeNYC what the heck? #fail
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Ben Smithee retweeted
Hey @elonmusk you should implement #photoshoot mode so the @Tesla doesn’t keep thinking we are trying to break in during the repetitive door pulls :) 😂 yes?
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Replying to @BenSmithee
@BenSmithee REVEALED: the covers are off the #PorscheTaycan - our new all-electric sportscar. Click below for the details. Reply #stop to opt-out.

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Ben Smithee retweeted
A year ago today I was unable to walk having suffered a stroke. Thanks to the mindset learned as an Olympian, 2 months later I was back running! Today I’m thankful to my family, friends, fans, and @mjp360 for the incredible support! #strokesurvivor #health #Olympics #motivation
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Here with you, Brother!
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The @UN has sent out one boat for each of the 17 sustainable development goal to greet us! Thank you!
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I give up. Our flight is in the air already now. Y’all don’t get it. You’re still sending me canned PR/cust service responses in response to a message about treating people like humans?
Replying to @BenSmithee
We very much appreciate your loyalty. We're working hard to get you on your way as soon as possible.
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(2/2) I’ve been loyal to you for years and have additional dozen employees that all fly @AmericanAir because of that for business very regularly. My wife does for business too. This represents millions of miles and countless days. Just be more human and care.
Replying to @BenSmithee
We understand your time is valuable, and apologize for the added wait this afternoon.
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Thanks, but it’s more than valuing my time. Yeah, that’s bummer but things happen. It’s about valuing the people that support your company and treating them with respect and actually improving your service to a point where people at least feel you care. (1/2)
Replying to @BenSmithee
We understand your time is valuable, and apologize for the added wait this afternoon.
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Unfortunately so. At least my @FedEx shipments keep me updated, are trackable, and pretty much always depart and arrive on-time 🤣 maybe I should just ship myself? #ShipMyPants
We’ve literally become cargo...
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😭🙌🏽
TODAY IN HISTORY: On this day in 1963, more than 200,000 people listened as the Rev. Martin Luther King Jr. delivered his "I Have a Dream" speech in front of the Lincoln Memorial in Washington, D.C. abcn.ws/32cLWaL
LIKE ❤️ this Tweet and we'll send you a reminder to watch the world premiere of the new #PorscheTaycan live as the action unfolds. The all-electric sports car will make its global premiere at 15:00 (CEST) on September 4.
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