Official support channel for gift cards and payments @bidalihq. Buy gift cards directly at https://xitter.gq/t.co/B5i81QWqJF or download our mobile app to save 💰!
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Joined September 2018
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Been a long couple weeks and hackers are still at it but we're back and better than ever! The team has worked super hard to ensure everything is top notch.
Let's gooo! 🎉
We're back! Systems are fully online! Please download the new mobile app for Android and iOS. Thank you for your patience. ❤️
🤖 play.google.com/store/apps/d…
🍎 apps.apple.com/ca/app/bidali…
bidali.com/blog/back-in-busi…
Status Update: Unfortunately we're still in maintenance mode, waiting for gift card providers. We will be rolling out mandatory updates to our mobile apps and infrastructure tomorrow as part of our final cybersecurity hardening and attack mitigation work.
xitter.gq/bidalihq/status/211564…
Please contact our official support channels found at support.bidali.com and we will help you navigate the situation. Same goes for any other issues or concerns. Our team is standing by!
Off the back of this, multiple upstream global gift card provider partners have been hit by cyberscurity events. We have done a deep forensics look into all of our infrastructure and no intrusions were detected. We are taking this down time to perform planned updates.
We've temporarily paused new gift card orders and put bidali.com into maintenance mode. One of our gift card suppliers is experiencing an outage, and with this week's wave of global security disclosures we're taking time to review our counterparties before we reopen.
All customer gift cards and Bidali account balances and information is secure in our systems thanks to the quick work by our team!
Our CEO @ekryski will share a post mortem on the cyber incidents we have seen over the past week and what we've done to mitigate. We'll link below.
Existing cards and balances are unaffected. Our team patched all known CVEs in our systems as soon as we were made aware of them yesterday. They were deployed immediately with active monitoring so we could ensure their effectiveness.
The team did good work this week rapidly mitigating highly dynamic and sophisticated AI powered hacking attempts. We're all very tired and the team needs a well earned break. So we have a few things we'd like to roll out tomorrow and will bring all systems back online.
As always, our support channels are always open. support.bidali.com is best.
See you tomorrow!
We've temporarily paused new gift card orders and put bidali.com into maintenance mode. One of our gift card suppliers is experiencing an outage, and with this week's wave of global security disclosures we're taking time to review our counterparties before we reopen.
Bidali Support retweeted
We rolled out a new storefront! 🥳
Let us know what you think!
giftcards.bidali.com/?ref=x
🚨 We’re doing some unexpected system maintenance on some select payment methods. The team is working hard to bring everything back to full capacity asap. Thanks for your patience. 🙏
All systems came back online yesterday and the backlog of orders have been processed. Most payment methods have been re-enabled. We’re monitoring performance and will announce a planned maintenance period later in the week. Thanks again for your patience. 🙏 😊
We’re having a couple infrastructure issues intermittently throughout the day today.
One of our caching mechanisms ballooned rapidly because of an unexpected change by one of our infrastructure providers.
Apologies for the interruption. The team is working hard on a fix.
Once we get through the backlog of orders will be rolling out Phase 2 of the fix. The hope is that there will be very little to no disruption.l but it is possible that we will have a small maintenance period where orders are paused or delayed by an hour or two.