Sorry, our website is having trouble dealing with the number of meter readings being submitted today 🤦 If you're struggling to do yours, don't worry it's fine to do it later or in the next couple of days - we'll still accept them. #MeterReadingDay

Having problems topping up online or via the app? You can top up by phone 24/7 on 0333 009 5698 – just choose option 1. You can also top up at Payzone outlets or the Post Office too.

When all you want is to warm up in a nice hot shower and… no water 😩😭 With weather warnings in place for snow & ice, frozen pipes can strike any time, blocking water flow and leading to problems with heating & hot water ❄️ Here’s how to deal with them: bit.ly/FixFrozenPipes

With red weather warnings, the Met Office have advised to stay at home where we can. If you’re on a pre-payment meter, it’s a good idea to top-up with a bit more if you can just in case you can't get out. If you have a smart pre-payment meter, top up here: bit.ly/BGSmartTopUp

⚠️Scam alert: If you’ve received an email like this, it’s not from us. If you’ve received this email or anything else suspicious, don’t click any links. Please attach it to a new email and send to [email protected]. Then delete it straight away 🔒

Things are changing again, but we’re keeping an eye on official guidance to make sure everyone can stay safe this winter ❄️ And don’t forget, you can help us be there for vulnerable customers & emergencies by doing what you can online. Find out more: britishgas.co.uk/covid19

⚠️ Scam alert: If you’ve received an email like this, it’s not from us. If you’ve received this email or anything else suspicious, don’t click any links. Please attach it to a new email and send to [email protected]. Then delete it straight away 🔒

As we’re all spending more time at home, our engineers are here to help solve some common problems, from their very own homes 🏠 Here's Natalie to show you how to re-pressurise a Worcester Bosch boiler with an internal filling key 🔑 Get in touch if you have any questions.

With more time spent at home, it’s now more important than ever to have running water. But if it isn’t flowing when you turn on the taps, you may be able to fix this yourself. Watch our video to find out how. If you're still having issues, get in touch and we’ll find a solution.

Whilst we can only carry out emergency appointments, our customer service teams can now help with more than just emergencies. Don’t forget, things like submitting meter readings can be done faster online or on our app. Visit our FAQs for the latest: britishgas.co.uk/covid19

If your boiler starts playing up, don't worry - you may be able to solve simple issues without calling an engineer. Take a look at our boiler guides for advice on getting it back up and running.

Sorry it's hard to get through to us at the moment. If you’re having boiler problems, these 5 tips could help you fix simple issues yourself.

We know this is a difficult time and we want to help everyone as best we can. So please help us make sure we can respond to those most in need by only contacting us if you have an emergency, are vulnerable or if you're worried about your prepayment supply.

It's important to keep your prepayment meter topped up where possible. If you need to go to a Payzone store to top up, this is classed as an essential shop. The Payzone website is constantly updating, so please check here for your store's opening hours: payzone.co.uk/consumers

The coronavirus outbreak means we’re getting more calls and messages than normal and have less people to respond. To help those who need us most, please only call or tweet us if you've an emergency. For any queries please take a look at our latest FAQs: britishgas.co.uk/covid19

We’re sorry that it’s taking us longer than usual to respond to your messages. We’re doing everything we can to support our customers, so please do bear with us. We have updated our coronavirus FAQs on our website, so please check these for our most up to date advice.