Dealer conference sessions are getting shorter. David Thomas, Director of Content Marketing at @CDKGlobal, explains why CDK moved its virtual event to 15-minute briefings. “These 15-minute briefings- dealers, we know their time is valuable, and that type of timeframe they can work in and get what they need.” Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/fixed-ops-… - Thank you to our partner @ZurichNA! Check them out by visiting: carguymedia.com/4i47vD8

Some dealers are seeing up to a 30% increase in hours per RO from video MPIs. Kim Saylor, Sr. Director of Product Marketing, Fixed Operations at @CDKGlobal, breaks down how AI is now being used to score the quality of those videos. Focus is shifting from how many get sent to how well they actually explain the repair. "Simply sending a video doesn't automatically make it effective. Did I actually show the customer a filter? Did I clearly explain what was found?" Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/preston-on… - Thank you to our partner @CDKGlobal! Check them out by visiting: cdk.com/connect

More car buyers are still trading in vehicles with negative equity, despite taking a financial hit. The top reason why… Is they just want to upgrade. But another reason is climbing fast: 20% of buyers traded in to lower their monthly payment. Buyers still want the next vehicle. And the tolerance for that cost keeps rising. ____ Data via @CDKGlobal | Check out their Q3 financing data for more insights on financing trends, negative equity, incentives, and affordability pressures shaping today's car buyer: www2.cdkglobal.com/l/146251/…

Only 79% of recent car buyers said the purchase process was easy. David Thomas, Director of Content Marketing at @CDKGlobal, says it’s the first reading below 80% since December, with nearly every step of the purchase process getting harder except the trade-in. “It’s dropping to 79%, so the first time it’s been under 80% since December.” Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/mayoral-on… - Thank you to our partner @CDKGlobal! Check them out by visiting: carguymedia.com/4z06keG

Negative equity is adding two years to some car loans. David Thomas, Director of Content Marketing at @CDKGlobal, says buyers previously reported extending terms by one year to reach the payment they needed. Now? The most common response is two. “The negative equity is both increasing and impacting the length of the term.” Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/mayoral-on… - Thank you to our partner @CDKGlobal! Check them out by visiting: carguymedia.com/4z06keG

Car dealerships have a sophomore slump: The biggest job satisfaction gap isn't your newest hires. It's the employees 1-3 years in. CDK Global's Dealership Workplace Study found 1-3 year employees sit at just 64% job satisfaction versus an 80% average across the dealership. Why the drop? The honeymoon period ends. Pay plans and long hours start to sting once the novelty wears off. And losing people right after you've sunk months into training them? That's the hamster wheel most dealerships can't get off. The best dealers already cracked this. They figured out retention before year two ever became a cliff. ___ Data via @CDKGlobal | Check out the 2026 Dealership Workplace Study to learn what dealers can focus on to prevent turnover and improve employee satisfaction: www2.cdkglobal.com/l/146251/…

Economic uncertainty is now the top dealership employee stressor. Bruce Johnson, Vice President, Product Marketing & Enablement at @CDKGlobal, explains why 40% of surveyed employees cite it as a major source of pressure. “Economic uncertainty probably plays a big role there.” Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/barron-on-… - Thank you to our partner @CDKGlobal! Check them out by visiting: cdkglobal.com/

How are car buyers dealing with more expensive cars? They're buying more time. CDK Global found 41% of car buyers extended their loan term to make the monthly payment work. Right now the monthly payment is the most important number in a car deal. The length of the loan is just the lever. ___ Data via @CDKGlobal | Check out their latest blog for more insights on how affordability pressures are reshaping vehicle financing: carguymedia.com/4bXLnYU

Single-point-of-contact sales may be changing where F&I expertise sits inside the dealership. Jason Swiech, Sr. Product Marketer, F&I at @CDKGlobal, explains why some stores are moving that role behind the scenes. "They're the ones that are gonna get your deal bought and funded.” Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/pecoraro-o… - Thank you to our partner @CDKGlobal! Check them out by visiting: cdkglobal.com/

“Only 18% of EV owners would consider a gas or hybrid today, and that’s down from 73% a year ago.” EV loyalty is getting stronger after the first purchase. Dave Thomas, Director, Content Marketing at @CDKGlobal, explains why fewer EV owners are considering a return to gas or hybrid as ownership confidence grows. Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/gingrich-o… - Thank you to our partner @CDKGlobal! Check them out by visiting: cdkglobal.com/

NEWS | Tune out EV politics, focus on customers, CDK’s Thomas tells dealers: CDK analyst Dave Thomas says dealers are reacting to the wrong signals on EVs. 90% of current EV owners plan to buy another EV, and just 5% cited government incentives as their primary purchase reason. "Some brands are actually seeing shortages of the EVs they sell because demand is outpacing supply." Plus, he says the Polestar ban may actually help legacy dealers by keeping Chinese EV brands like BYD out of the U.S. market entirely. What this means for dealers: Policy headlines, while relevant, have to matter less than what matters to your local customer right now. Read today's top automotive stories, presented by @OPENLANEUS : carguymedia.com/4v3ilxx (Source: CDK Global)

Keller on Automotive Opportunity, Keys on Pricing, Vesely on 4-Day Work Week | Daily Dealer Live xitter.cf/i/broadcasts/1DGleedRA…

Great show planned for today’s Daily Dealer Live: - @vickeller , Founder and CEO at Experience Ventures - Namu Keys, Senior Product Marketer, Digital Retail at @CDKGlobal - Sam Vesely, Director of Marketing & Public Relations at Ford of Cookeville Thanks to our sponsor @Zurich See you all soon!

The silver lining for high used car prices (if any…)? Agreed-upon trade-in value jumped to 59% in May. The ATH since they started tracking this data three years ago. What once was the hardest number to deliver to a car buyer has become just a little bit easier. The buyer feels good about their trade, everyone breathes easy and deals get inked. Educating buyers on how limited this window will be can help move more sales across the finish line. ____ Data via @CDKGlobal Ease of Purchase study, check it out for the latest friction points affecting car sales here: carguymedia.com/4eMmi4W

Dealership loyalty isn't dead. But it's being killed by inventory. In March, 43% of new car shoppers visited only one store before buying. By April? That number fell to 37% according to CDK Global. Same shoppers. Same salespeople. Same incentive programs. What changed: inventory got tighter and the car they came in for wasn't on the lot. My take? Inventory mix is the single biggest differentiator between stores that are winning right now and stores that are bleeding traffic. The dealerships that stock right are going to own the next 12 months. ____ Data via @CDKGlobal Ease of Purchase Study, check it out for more shopper behavior trends here: www2.cdkglobal.com/l/146251/…

AI performance in dealerships is starting to expose a bigger issue. Brian Abrams, VP of Data and AI at @CDKGlobal, explains why poor data hygiene is limiting results.

Dealers are starting to quantify missed opportunities in their customer base. Brian Abrams, VP of Data and AI at @CDKGlobal, explains how predictive models are assigning value to customers who haven’t been engaged.

" We're at a turning point where we have all of these tools for the dealers to use, but we haven't evolved the processes inside the dealership to actually leverage all of them." The first half of the customer journey is better than ever thanks to AI– But the handoff into the showroom is still broken. Amber Good, Senior Product Marketing Manager at @CDKGlobal, explains why the context from the first half isn’t carried into the showroom. Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/shepherd-o… - Thank you to our partner @CDKGlobal! Check them out by visiting: cdkglobal.com/

AI is moving deeper into dealership operations. Amber Good, Senior Product Marketing Manager at @CDKGlobal, breaks down how agent-based systems are taking on more tasks inside the CRM.  "We've evolved from having large language models that were able to intelligently answer questions for customers on behalf of the dealership. And now we're moving into a space where you can actually create agents inside of your CRM that are going to allow your dealership to have specific agents that are doing specific things to take all of that off of your salespeople." Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/shepherd-o… - Thank you to our partner @CDKGlobal! Check them out by visiting: cdkglobal.com/