Co-Founder & Backend Engineer @TasksMind Engineer, Entrepreneur Ex @Capgemini Agartala, India š®š³ ā San Francisco, CA šŗšø
San Francisco, CA
Joined June 2011
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- Followers69
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Chiradeep Debnath retweeted
We just rebuilt @TasksMind .
New logo. New site. New everything.
ā tasksmind.com
Weāre building the customer reliability platform for production bugs, backed by @forumventures , @nvidia Inception, and @RightSideCapVC .
When a customer reports a bug, tasksmind connects the dots across Slack, GitHub, logs, traces, and recent commits.
What broke.
Who reported it.
What changed.
Where the root cause lives.
And how to fix it.
Then tasksmind opens a safe PR for human approval and closes the loop with the customer.
Your teamās bug triage, done autonomously.
Mapped directly to customer retention.
Because at a startup, a production bug isnāt just an engineering problem.
Itās a customer trust problem.
Our mission hasnāt changed with the new brand:
Figure out how a bug turns into a lost customer, then build the AI engineer that stops it.
Check out the new tasksmind ā
tasksmind.com
Made with ā„ in San Francisco.
Chiradeep Debnath retweeted
Weāre launching @TasksMind .
When a customer reports a production bug, the problem is rarely just the bug.
The report sits in Slack.
Someone turns it into a ticket.
An engineer jumps between the codebase, logs, observability tools, and recent deploys trying to understand what happened.
Meanwhile, the customer waits.
We believe production bugs are not just engineering incidents.
They are retention events.
TasksMind starts with the original customer report, investigates the evidence across your engineering stack, identifies the likely root cause, and prepares a safe pull request for human review.
Nothing ships without an engineer.
Today, weāre opening TasksMind to a limited group of design partners.
Fix the bug. Keep the customer.
Chiradeep Debnath retweeted
Production bugs are not just engineering problems.
They are customer-retention events.
A customer reports an issue.
The team searches Slack, logs, Sentry, GitHub, and deploys.
Hours later, the bug may be fixed.
But the customer is still waiting.
The real problem is not just the bug.
It is everything that happens after.
Customer report ā investigation ā root cause ā safe fix ā customer follow-up
One context. One timeline. One workflow.
That is what we are building at @TasksMind.
Chiradeep Debnath retweeted
Hello, X. Time to reintroduce ourselves again as we reach 1K followers. Here's my team and what we are building. more at @TasksMind
Chiradeep Debnath retweeted
Hot take:
We donāt have an observability problem.
We have a context fragmentation problem.
Every engineering tool knows one piece of the story.
None of them know the whole story.
Thatās why incident response still feels like detective work.
The next generation of engineering infrastructure wonāt add another dashboard.
Itāll connect every signal into one context that humans and AI can reason over together.
The companies that solve this wonāt just debug faster.
Theyāll learn faster.
Thatās the category weāre betting on.
Chiradeep Debnath retweeted
One thing Iāve noticed about startups:
The best product meetings rarely happen in meeting rooms.
They happen while walking to grab coffee.
On the bus back from an event.
Over late-night food.
Or while one person says,
āWhat if weāre solving the wrong problem?ā
This photo wasnāt planned.
It was just two co-founders doing what weāve been doing every day:
Talking to customers.
Debating ideas.
Challenging assumptions.
Trying to build something people genuinely need.
The best startups arenāt built in moments of certainty.
Theyāre built in thousands of small conversations that nobody else sees.
Thatās the part of building I love the most. š
Chiradeep Debnath retweeted
Five years ago, I landed in America with two suitcases and a student visa.
Today, Iām spending the Fourth of July in San Francisco, building a startup with my co-founders.
As America celebrates 250 years, Iāve been thinking about what this country has given me.
Not a shortcut.
An opportunity.
The opportunity to study computer science.
The opportunity to meet incredible people who challenged how I think.
The opportunity to go from an international student from Mumbai to building a company in San Francisco.
The journey hasnāt been easy.
There have been rejections, pivots, long nights, and plenty of moments where we questioned ourselves.
But every setback came with another lesson, another conversation, and another chance to keep building.
Iām incredibly grateful to my parents for believing in me, to my co-founders for taking this leap together, and to everyone whoās supported us along the way.
Five years ago, I came here to earn a degree.
Today, Iām chasing a much bigger dream.
Happy Fourth of July! šŗšøš
Chiradeep Debnath retweeted
Back in December 2025, I met @dianeemccormack at a holiday party while I was part of a founder residency.
At the time, I had nothing more than an idea.
No product.
No customers.
Just a lot of questions and the excitement of building something from scratch.
We became friends and stayed in touch.
A few months later, I walked into @Fondocom HQ, this time with my entire team.
That moment reminded me that startups arenāt just built through code or fundraising.
Theyāre built through relationships.
You never know which conversation will become a long-term connection, or who will be cheering you on months later.
So hereās a reminder to every founder:
Donāt go to events just to pitch your startup.
Go to meet interesting people. Stay curious. Build genuine relationships.
The startup may change.
The people you meet along the way often donāt.
Chiradeep Debnath retweeted
The biggest change weāve made over the last few weeks wasnāt our product.
It was how we listen.
Every customer conversation has challenged an assumption we had. Some ideas got stronger. Others got thrown away completely.
Three things changed because of that:
1. We found our focus.
After dozens of conversations with engineering teams, we became obsessed with one problem that kept coming up. Thatās where weāre going all in. No distractions. No āAI for everything.ā Just solving one painful problem really well.
2. We redesigned our brand.
We wanted our identity to reflect what weāre building today, not the company we imagined months ago. Simpler. Clearer. More intentional.
3. We rebuilt our website from the ground up.
Not to look prettier, but to communicate our vision in seconds. If people donāt understand what you do, thatās on you, not them.
One lesson keeps repeating itself:
Your customers will often give you a better strategy than your own brainstorming sessions.
The hard part isnāt hearing the feedback.
Itās being willing to change because of it.
Weāre still early, still learning, and still shipping every day. Excited to share whatās next.
Chiradeep Debnath retweeted
One thing I finally understand after moving to San Francisco:
Why founders drop out.
Not because school isnāt valuable.
Because building a company part-time and building one full-time are two completely different experiences.
When we were students, weād work between classes, assignments, exams, and internships.
Now our only job is to understand customers.
And that changes everything.
This week, our team had one conversation that completely changed how we think about our company.
We started by asking how to make incident response better.
We left asking a different question:
āWhat actually makes a customer leave?ā
It usually isnāt a single outage.
Itās when production bugs slowly chip away at trust.
A critical customer reports the same issue three times.
Support tickets keep reopening.
Engineering fixes whatās loudest instead of whatās most important.
A customer asks for something that doesnāt fit the roadmap, but theyāre your biggest account. You hesitate. A competitor ships it first.
Customer gone.
That realization changed our direction.
Weāre no longer thinking about incident response as the end goal.
Weāre building customer retention infrastructure for production bugs.
Because bugs donāt just break systems.
They break customer confidence.
The biggest lesson from this week wasnāt technical.
Customer discovery isnāt something you do before building.
It is the building.
Weāre heads down preparing for our closed beta.
Canāt wait to help teams save customer trust before itās too late. ā at San Francisco, CA
Chiradeep Debnath retweeted
Most AI SRE tools start from the alert.
We start from the customer.
Because for startups, a production bug is not just a reliability event.
It is a churn moment.
@TasksMind helps teams investigate, fix, and close the loop on customer-reported bugs before they lose trust.
Customer retention infrastructure for production bugs.
Chiradeep Debnath retweeted
as an Indian founder, this one hits different.
watching @kunalb11 build CRED from an almost impossible idea into one of Indiaās most iconic companies, then step into leading WhatsApp globally, is insane.
trust, craft, distribution, ambition.
this is the kind of journey that makes you want to build harder.
Itās been a minute.
2015ā2018
- Exited FreeCharge. Spent time learning and investing.
- Pondered about: Why can't trust be rewarded? Started with $1M of personal capital.
- Launched CRED to reward people for paying credit card bills on time.
2019ā2025
- Built a system run by a team that values ownership, judgment, and craft.
- Grew from 0 to 17M members by aligning incentives with behaviour.
- Built several products during COVID lockdowns.
- Raised $900M+ from global investors. Did 4 ESOP buybacks.
- Made Indiranagar and IPL ads slightly more interesting.
- Received a full stack of regulatory licences.
- Lost 35 kilos.
- Scaled from 0 to ~$325M ( ~ā¹3,200 crore) in annual revenue across payments, lending, insurance, commerce, wealth, and credit cards.
2026
- First profitable quarter (yet occasionally asked what our business model is)
- Raised another $900M from Meta in primary and secondary capital.
- Announcing our 5th ESOP buyback.
Today
CRED is ready for its next phase. I am stepping back and @miten steps in as interim CEO, partnered with an incredibly talented team. He has been heading strategy and finance and suffering me since 2020. Iām stepping away from the operating role and will continue as a shareholder. My commitment doesnāt change. Just the role.
Extremely grateful to our members, partners, regulators, and investors who made this possible. And to our board, Shailendra, Micky, Saurabh for their extraordinary conviction.
Team CRED, Iāll still expect you to be a 10x version of yourselves.
As for me, Iāll be joining Meta to lead WhatsApp globally.
Meta comes in as a minority investor in CRED. No access to member data.
While itās come very far, the delta between WhatsApp today and its full potential is massive. I look forward to working with Mark, Chris, and the leadership across Meta for the next step in WhatsAppās journey. Will, thank you for scaling something the world relies on quietly, and for making this transition smooth.
Onwards.
Chiradeep Debnath retweeted
A lot of people asked me why I moved to San Francisco before graduation.
The honest answer?
I couldnāt stop thinking about what we were building.
Iād think about it in class.
Iād think about it after class.
Iād think about it while working internships.
Iād think about it before going to sleep.
At some point I had to ask myself:
Am I building this on the side because itās convenient?
Or am I keeping it on the side because going all in is scary?
I already knew the answer.
So I packed my bags and moved.
Today, four founders live under one roof in San Francisco.
We spend our days talking to engineers, learning how teams handle incidents, building product, shipping updates, and trying to solve a problem we believe matters.
A few months ago, @TasksMind was an idea.
Today weāre working with pilot customers and preparing for closed beta.
Still early.
Still learning.
Still shipping.
Letās see where this goes.
Chiradeep Debnath retweeted
Happy Friday from San Francisco āļø
Most people think startup life is investor meetings, launch announcements, and viral AI demos.
Hereās what this week actually looked like:
ā¢ Customer discovery calls every day
ā¢ Converted a customer into a pilot
ā¢ Built and tested new agent workflows
ā¢ Shipped product updates
ā¢ Got brutally honest feedback from engineers
ā¢ Spent hours debating product decisions with the team
ā¢ Assembled a mechanical keyboard at Cursor Compile
ā¢ Got stuck in downtown SF traffic
ā¢ Made homemade pizza with the team
ā¢ Touched grass (important)
ā¢ Worked from coffee shops, apartments, and anywhere with Wi-Fi
The biggest lesson?
Companies arenāt built during the exciting moments.
Theyāre built during the repetitive ones.
The customer calls.
The bug fixes.
The late-night discussions.
The constant iteration.
A few months ago, TasksMind was just an idea.
Today weāre working with pilot customers, learning from engineering teams, and getting closer to our closed beta.
Still early.
Still learning.
Still shipping.
Have a great weekend everyone
Chiradeep Debnath retweeted
A few years ago I was figuring out classes in Nebraska.
Today Iām talking to engineering teams in San Francisco about a problem weāre obsessed with solving.
Life changes fast when you keep showing up. ā at San Francisco, CA
Chiradeep Debnath retweeted
Posted a challenge this morning: send me your worst production alert, I'll fix it live this week.
Half of me is excited. Half of me knows someone's going to send something genuinely cursed.
Either way we find out in public. That's the bet.
