Customer Services Group UK aims to support Customer Services professionals working in libraries primarily within Higher Education in the UK.
UK
Joined September 2014
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CSGUKLibraries retweeted
Spotted on campus recently! Whoever this mystery artist is, thank you for brightening up our @LancasterUniLib space 💖
ALT Image of an artist's Manga-style drawing of various people on a whiteboard
ALT Image of an artist's Manga-style drawing of various people on a whiteboard
ALT Image of an artist's Manga-style drawing of various people on a whiteboard
CSGUKLibraries retweeted
Really looking forward to the #csguk23 conference @CSGUKLibraries, good start with the food! 😋 – at Edinburgh, Scotland
CSGUKLibraries retweeted
Do you have a story to tell for this? I have written a list of prompts here to help you ... let's make libraries kinder places to work and improve our wellbeing - drive.google.com/file/d/1tHr…
Excited to announce that I'm working on a book about kindness & wellbeing in libraries! Seeking short vignettes (200-300 words) to illuminate real-world practices. Contribute your expertise! Deadline: 27th November 2023. More details drive.google.com/file/d/1fy5… #Libraries #Kindness
CSGUKLibraries retweeted
On the train back to Manchester reflecting on all the presentations from #csguk22. Some really interesting ideas to hopefully implement into our service. Also wanted to thank all attendees, @CSGUKLibraries and @redlife1991 for being so supportive and welcoming.
CSGUKLibraries retweeted
Looking forward to sharing Teesside’s recruitment experience into Customer Service roles with colleagues @CSGUKLibraries today 👍
CSGUKLibraries retweeted
Our final speaker of the day is Joanne from @UWL_Library who made it despite the worst train journey & still the professional presenter! (I’d be a mess!) Great to hear how staff engaged with UX #CSGUKinspired #uxlibs @CSGUKLibraries
CSGUKLibraries retweeted
Up now is Teg from @MMULibrary giving an insight into the library & his experience of joining the profession #CSGUKinspired huge congrats as his first time speaking!
CSGUKLibraries retweeted
Busy getting out doodle on for the first session on sketch notes! #CSGUKinspired @CSGUKLibraries
CSGUKLibraries retweeted
Getting the room ready for #CSGUKinspired tomorrow! Looking forward to welcoming everyone & chatting all things library customer service 📚 🙂 @CSGUKLibraries
CSGUKLibraries retweeted
May the 4th Be With You 😉
![[image description - A jedi using mind tricks to levitate a book from a high shelf!]](https://pbs.twimg.com/media/FR5fcvOXIAAclYA.jpg?name=orig)
ALT [image description - A jedi using mind tricks to levitate a book from a high shelf!]
CSGUKLibraries retweeted
Introducing the arcHive: home to the library's most recent acquisitions 🐝 Thanks to the expert team from @TrinCollCam for settling in the happy hive of #LibraryBees in our grounds.
CSGUKLibraries retweeted
Really insightful presentations from everyone this morning. #CSGUKinspired
CSGUKLibraries retweeted
Everyone wants that bright “dummy book” to show exemptions - such a good idea! #cgsuksafespsces @hudlib @CSGUKLibraries whoever designed it well done!
Paula and Chris from @hudlib provide sobering evidence of the scale of the problem of student non-compliance, and the effect of this on staff morale... The Police's "4 E's" approach wasn't tough enough - a "1 strike" approach was better!
#csguksafespaces
CSGUKLibraries retweeted
This time tomorrow (7pm UK time) we'll be running our next #uklibchat on library services after lockdown. There's still time to take a look at the agenda and add your own ideas: docs.google.com/document/d/1…
Until then, enjoy the nice weather but most importantly - stay safe!
ALT Image listing details for the next #uklibchat on Monday 1st June, 7pm UK time. The topic is libraries after lockdown.
CSGUKLibraries retweeted
Great event aimed at library assistants in the midlands region- and free!
Event: Changing Role of the Library Assistant, Thu 21st May 2020, University of Birmingham. Booking now open. merciancollaboration.org.uk/…
CSGUKLibraries retweeted
Complete shutdown of UK universities due to covid-19 is 'impossible' theguardian.com/education/20…
CSGUKLibraries retweeted
InfoFest Kent 2020: Book Your Place #InfoFestKent20
Conference on Diversity in our libraries, Monday 20 April
blogs.kent.ac.uk/isnews/info…
CSGUKLibraries retweeted
"Secret masters of the universe"
We'll take that!
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CSGUKLibraries retweeted
Announcing a day course in UX research and design for library staff at The Studio Birmingham - 6 March 2020. uxlib.org/wp-content/uploads… uxlib.org/uxtrainingdays/ #uxlibs #ux #libraries #uxresearch #uxdesign – at Goxhill, England
CSGUKLibraries retweeted
Thrilled to be at the Principality Stadium, Cardiff today for the @CSGUKLibraries Annual Conference! 😃
We're pleased to have passed our annual Customer Service Excellence® accreditation with flying colours - you can find out all about this here: rcn.org.uk/news-and-events/b… #CSGUK19
ALT One side of Cardiff's immense Principality Stadium with its impressive superstructure featuring crisscrossing white beams
ALT Attendees in front of a projection screen with a slide titled "CSGUK Annual Conference 2019" on it. There's a brightly-lit podium on the right hand side where the presenter is standing.