Excited that CX APAC 2021 starts today! Follow along and join the conversation using #ForrCX.
When it comes to positively influencing customers' behaviour, what's the line between a helpful 'nudge' and engaging in dark patterns that ultimately betray customers' trust? Riccardo Pastò & Jinan Budge answered that Q at CX Sydney #ForrCX #cx #customere
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A lovely reminder that your depth of character is just as important as your accomplishments: t.ted.com/yJgXA3L
Katrina Curll retweeted
The 7 steps to becoming customer-obsessed; how to achieve #CX #Culture transformation #ForrForum @leahbuley
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Market research and data driven marketing are good cousins: Anne Lewnes #cmo #adobesymp – at Sydney, New South Wales
" the more we reinvent #marketing, the less it looks like marketing" #adobesymp
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Our #Adobe #social team are live tweeting from #AdobeSymp today. So much #digitalmarketing fun! Via @pauli_s
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What makes the perfect marketing team? @Pega CMO @TasRobert says understanding analytics is key. Via @MarketingB2B bit.ly/1ejwqBj
Looking forward to hearing the the thought leaders at the Future Marketing – Innovation & CX event in Sydney tomorrow @ the Sheraton. – at Sydney, New South Wales
Katrina Curll retweeted
In the Internet of Things, things are customers too. #PegaWORLD says @pega Rob Walker
Katrina Curll retweeted
40 hour apps at State of Maine. Powered by @pega Cloud. #PegaWORLD xitter.cf/PegaMarie/status/60790…
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#PegaWorld2015 @pega @VirtusaCorp #Virtusa Allan on Pega Strategic Applications @pegaFS – at Florida, USA
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What is #cx? Technology can make service "human" again. It's more than the bottom line - it's a higher purpose.
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Come check out Accenture's demonstrations! We have snacks 🍡🍫🍎 @pega @pegaFS @AccentureTech #pegaWORLD – at Florida, USA
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Everything is awesome at #PegaWORLD @pegakerim
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#theDataGuy engaging and putting forward the #customer conversation xitter.cf/pegafs/status/60828351…
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#PegaWORLD great day 2! Couldn't join us this ..join us in 2016 in Vegas!
Katrina Curll retweeted
Why customer experience is about more than just numbers: callcentre.co.uk/the-power-o… (via @callcentrefocus ) #cem

























