Award winning CX Employee Engagement programmes with purpose, Customer purpose. #CX-EX Performance Analytics, Leadership and Team development.
London, England
Joined June 2016
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Great to see @NatalieCalvert leading this masterclass for @CCA_Global
💜 I am delighted to have been asked to lead this CCA Global MASTERCLASS MANAGING SICKNESS AND ABSENCE on 4th Feb.
Want to learn more? DM me or @CCA_Global at CCA Global
Open to CCA members and non members.
#customerservice #leadership #contactcenter…lnkd.in/dnZrBmhC
Great idea’s here from @JontyPearce at @callcentrehelp
We share lots of staff incentive examples that may help to inspire your team to improve their performance. callcentrehelper.com/100-gre… #tuesdaymotivations #tuesdayvibe #employeeexperience #callcentre #callcentrelife
CX HIGH PERFORMANCE retweeted
We share lots of staff incentive examples that may help to inspire your team to improve their performance. callcentrehelper.com/100-gre… #tuesdaymotivations #tuesdayvibe #employeeexperience #callcentre #callcentrelife
Hello Twitter…
Hope you don’t mind but here’s a question…
❓… what would you do to stop the great resignation?
👉Please comment …
The best CX orgs start the day off with a team huddle. How great #huddles work…
☄️5-15 minutes
☄️Standing - WFO or WFH
☄️Focus on purpose
☄️Insight & Info
☄️Inspire & motivate
☄️Fun & laughter
A huddle a day keeps the team.
Stop #GreatResignation
#culture #leadership
Do you agree?
🚀👉My prediction for 2022...🥁
💥The Year of the TEAM MANAGER 💥
Here are my 7 reasons:
💜Team Managers are THE link between the organisation and the frontline and therefore the customer.
💜The 'Great Resignation' will mean 'Great Retention' is needed…lnkd.in/dUbc_5W5
SuperAgents?
Time to redesign and skill frontline teams and managers?
Checkout our latest blog
#customerexperience
#customerservice
#business
cxhighperformance.com/blog
Customer Service Advisors can't just be Customer Service Advisors anymore. They are SuperAgents.
So what do you do with your Managers?
Do you let them all just carry on as before?
#blog
#customerservice
#customerexperience
#hybrid #remoteworkers lnkd.in/eyNat9aH
Home Working concerns?
👉Join our webinar on Wednesday 27th October at 2pm.
❤️Will be great to see you live!
Email [email protected] for more information
#CustomerExperience #customerservice #employeeexperience #employeeengagement #homeworking #hybridworkin
CX HIGH PERFORMANCE retweeted
3 #Gamechangers for the next #365 days
1. The Era of the Knowledge Worker
2. Employees Matter - #CX+EX has been a big wake up call.
3. The Team Leader - our #hiddenheroes
See yourself in the above? Is 2021 the year you’ll sink, or swim?
CX HIGH PERFORMANCE retweeted
I am thrilled ❤️to be leading the @CCA_Global Inspire Programme again this year. Starts 31st March
#TeamLeader #Virtual Learning programme attended by some of the UK’s largest brands. Spaces are limited.
CCA members and non members DM me for more info
CX HIGH PERFORMANCE retweeted
Yes, you still have time 🚴♀️🚴♀️🚴♀️
#CustomerService
#CustomerExperience
#EmployeeEngagement
#EmployeeExperience
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Excellent read ...
"First Steps: Time for Customer Service Remote Teams to Step into the New Normal
"linkedin.com/pulse/first-ste… by @NatalieCalvert on @LinkedIn
Date for diary?
2nd April 14:00pm UK time.
Great to be sharing #thoughtprovoking info on the new role for #contactcentre Leaders. See you there with NICE inContact and Call Centre Helper Magazine
#cx #custserv #employeeexperienc…lnkd.in/gF4RpZH lnkd.in/gWhDRqs
Now that’s what I call #Employeeengagement!!!
#Awesome way to end a great service ❤️🎉🚊
Thank you Virgin Trains - I will miss you, your consistently fab service and even your toilet messages!
(And thank you for reminding us all that exit management…lnkd.in/gYaSyUT
Well I guess this is one way to communicate the ‘rules’ .....
#employeeengagement and #teambuilding from Chelsea’s Frank Lampard
#chelsea #Leadership lnkd.in/gZj_465
Great to hear about the value of #Human interactions at the @CCAGlobal conference 2019 - the key is to integrate #digital and establish the human £$ value - whether it’s #customer or #people. The customer contact cette is a strategic asset says…lnkd.in/gaqZBDa
Serious about increasing performance as well as ‘engaged employees’?
Great to be part of this sharing #employeeengagement and #customerexperience expertise.
Love to hear your experiences- tweet or message me.
#customerservice # lnkd.in/g6fdFH8