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The Shortest Path to Customer Trust 💙

Toronto, Ontario
Joined October 2012
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“our products are so premium that we are going to use real humans” tiktok.com/@mollyhoulihann/v…
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Social platforms are allowed to be useful without being endless. That may be the real line in the Meta teen safety settlement. Time limits, night blocks, school-hour notification limits, age checks, social-comparison controls, audits. For companies built on the social web, this can’t just be “Meta’s issue.” Healthier networks are better infrastructure.
BREAKING: Meta, $META, has agreed to an $18 billion settlement with 48 states over child-safety claims and will create new safeguards for users under 18
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The real overlap is that everyone claims to hate the category, then quietly asks “who’s good?” when the stakes are real. Bad influencers feel like spam. Good ones feel like borrowed trust. instagram.com/p/Db4dULcMd3N/…
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The next useful AI feature in visual commerce is not “make me another image.” It is looking at a real customer photo and answering the boring questions: which products are visible which variants are likely where the hotspot should go what confidence is high enough what still needs a human where can it be published For fashion and furniture, that is where the work is.
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Of course he did 😂
Zuckerberg directed META to create prediction markets app - NYT. $META
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The problem with suites is not that they do too much. It’s that the feature you bought them for can become a sidebar the minute the contract is signed.
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Fun to see former Candid customer J.M. Smucker having a strong day. Consumer staples are easy to underestimate from the outside. Coffee, pet food, frozen handhelds, spreads. Not flashy categories. But the customer content is incredibly real: freezer drawers lunchboxes pantry shelves backseat snacks dog treats after a walk coffee before the house wakes up That is where a lot of brand trust actually lives. Not in the campaign. In the routine.
$SJM Smucker atop the S&P 500 today
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The internet keeps trying to automate authenticity. Then a few real vacation photos show up and casually do 780K views. No hook. No framework. No “wait until the end.” No cinematic AI polish. Just a human moment people believe. That is still the signal brands are chasing.
just what i needed 🌺🦎 Mahalo, Hawaii ✨
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Confidential S-1 season is a good reminder that every platform eventually has two products: 1. the thing customers use 2. the ecosystem that discovers what the platform should absorb next
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Same primitive. Very different market. In 2015, Like2Buy and the early link-in-bio visionaries helped brands turn Instagram attention into ecommerce traffic. We had great success with similar flows at Candid: social post → mapped destination → product/content page. Useful, but enterprise-shaped. Stan pointed the pattern at creators selling digital products. Not “visit the PDP.” “Buy from me.” One capability shift, 10 years in between. Completely different GTM. Completely different outcome. The category was never about links. It was always about converting social attention into intent. Huge respect to the Stan team. Toronto keeps cooking.
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This is the platform partner bargain. The partner ecosystem is R&D for the platform. It fans out, finds pockets of demand, proves workflows, and teaches the platform what should eventually become core. Then the useful pieces get absorbed into business.facebook.com, Shopify admin, Ads Manager, etc. Bad for easy IPO dreams. Still a fun business if you like useful work, sharp customers, and a permanently moving floor.
they are trying to kill cursor and lovable… and every startup and application — as I’ve warned Infrastructure companies eventually try to win the platform game, then they learn and take out all their partners on the app layer
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