Alan Chiew (@Chiewnz) header
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Alan Chiew

@Chiewnz

Head of Mobile Strategy for Lloyds Banking Group, Mobile, Financial Services, Fintech, Banking and Innovation.

 London, England
Joined May 2011
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Photo by Alan Chiew (@Chiewnz)Photo by Alan Chiew (@Chiewnz)Photo by Alan Chiew (@Chiewnz)Photo by Alan Chiew (@Chiewnz)Photo by Alan Chiew (@Chiewnz)Photo by Alan Chiew (@Chiewnz)Photo by Alan Chiew (@Chiewnz)Photo by Alan Chiew (@Chiewnz)Photo by Alan Chiew (@Chiewnz)Photo by Alan Chiew (@Chiewnz)
This sits on my desk to remind myself to think about propositions in the context of Mobile capabilities
Image from Alan Chiew (@Chiewnz)
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The perception gap: 62% of banks think they deliver an excellent CX, 35% of customers agree bit.ly/1SK9TeY
Image from Alan Chiew (@Chiewnz)
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Replying to @Gagan
@Gagan just saw your poll on single vs. multi app and happened to receive this a few minutes later!
Image from Alan Chiew (@Chiewnz)
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Replying to @Gagan
@Gagan Just finished a string of non-fiction books, what's a good novel to read now?
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Are we starting to see new Mobile devices *drive* rather than *serve* the banking agenda? bit.ly/1lCISiF Thoughts @JimMarous?
"Customers who engage the most have already adopted smartwatches so you have an opportunity and a responsibility" bit.ly/1HLOuBJ
Interest rates will eventually go up and competition for products on Mobile will be high. Who will win @cxofficer? bit.ly/1XGZuqX
Account opening will be primarily started from a mobile device in a few years. @DanLatimore has interesting advice bit.ly/1XGYBPi
Replying to @JimMarous
@JimMarous not bad on your predictions on Retail Banking from 2013 (bit.ly/1lwAGAy) - are you publishing predictions for 2016?
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Replying to @JimMarous
@JimMarous interesting article as always... how the Millennials are transforming Mobile banking
Replying to @HopkinsTN
@HopkinsTN Interesting thoughts on the love-hate relationship of mobile banking. Have you seen what the UK are doing with #PSD2?
Some interesting thoughts on the future of retail banking from @BenRossi89 - bit.ly/1OyfW75
Some pretty staggering numbers here... 2bn mobile banking users in four years! bit.ly/1Qfq0C0
Always fascinating listening to @cgledhill - talking about @seccobank at #appsworld
Image from Alan Chiew (@Chiewnz)
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What's happening @MangoBikes? I see you advertising 2-3 day delivery, but my order is now one month in and still no bike or communication?!
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Excellent piece on what banks can learn from retailers bit.ly/1MiC5lS @D3Banking
What Bankers Can Learn From The Retail Industry

What Bankers Can Learn From The Retail Industry

The challenges facing financial institutions are not unlike those faced by retailers more than a decade ago. Will the banking industry learn?

thefinancialbrand.com
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Interesting analysis on what mobile customers do when they login. Sample size also sufficiently large bit.ly/1HQOSMH
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Interesting presentation this morning from @jystewart. Banks can learn a lot from public sector thinking!
Great talk @binaryberry on the Govt Digital Service. Love how progressive they are, even blogging about their mistakes for others to learn.
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Great article from @annreichert on using mobile apps to drive better in-branch experiences bit.ly/1C2U5AD
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