One of the biggest consultation mistakes is overpromising early in the process. When expectations have to be scaled back, trust disappears, objections grow, and the planning journey becomes slower and more expensive. Clear, honest communication from day one matters.
Last week was busy. New business enquiries, updated case studies and several recent consents to reflect on. Hannah attended the 24th CSG meeting at Middlesex Street Estate, while others were in Harwell and Soho working on new projects. A big week, with exciting conversations.
16 Charles Street, a Grade II* listed townhouse in Mayfair, is being sensitively restored and transformed into a fine dining restaurant. We supported Loulou Groupe with neighbour engagement, heritage communication and consultation. A major step in securing the building’s future.
Social value isn’t a new idea, it’s a new way of recognising the positive impact great developers have always created. It’s not a legal requirement, but a choice to invest in people as much as in places.
How do you define social value in your projects?
Project Flourish at Kensal Canalside has been granted planning consent after four years of consultation and detailed design work. The scheme delivers over 2,500 homes, new green spaces, a flagship Sainsbury’s, workplaces and better transport links. A huge milestone for the area.
When I started, community consultation was seen as PR, something to tick off at the end.
Now it’s central to delivering better schemes, building trust, and shaping places with communities, not for them.
🎥 Watch my reflections and share what’s changed in your work.
We attended the House of Commons launch of @Plunkett_UK 2025 report Community Ownership: A Better Form of Business. Inspiring discussions on how rural, community-owned enterprises are revitalising local economies, and why they need more support.
plunkett.co.uk/wp-content/up…
Meet Jake Cunliffe, Project Manager at Comm Comm.
With over 12 years’ experience in communications and PR, Jake’s known not just for his technical expertise, but for his calm, supportive approach and knack for storytelling - qualities that make him an invaluable part of the team.
Comm Comm began as a simple idea… clear, human communication between people and projects.
Years later, it’s more than a name. It’s how we work.
🎥 Hear the story behind the “Comm Comm” name, and why it still perfectly captures who we are and what we stand for.
We led the community engagement strategy, securing unanimous planning approval from the council at Buckingham Palace road
✨ A revamped public realm & retail spaces
🚌 Upgraded Bulleid Way bus station facilities
🏛️ A modern two-storey roof extension
commcommuk.com/our-projects






