
News & trends for leaders in #ContactCenter #Custserv #CX #CallCenter. Covering strategy, technology, agent management, #CustomerExperience, #AI, & more.
Brentwood, TN
Joined February 2016
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Just a few places left for our 7/28 roundtable event!
Keynote by @Hyken & deep networking with 25 peers in #CustServ #CX #ContactCenter, including Autodesk, LG, Express Scripts, & more!
Apply here 👉 interactive.blr.com/CC-Now?u…
Sponsored by @gladly @gkonecta @kustomer
4 Pieces of Call Center Technology You Should Embrace This Quarter bit.ly/3uhcnKF #contactcenter #cx #custserv
3 Tips for Conducting Customer Service Over Facebook Messenger bit.ly/3vHiERh #contactcenter #cx #custserv
5 Red Flags to Watch Out for on Your Customer Service Team bit.ly/3qjDNwX #contactcenter #cx #custserv
Do You Need Better Call Recording Software? A Guide to Finding the Right One bit.ly/3rn5GoS #contactcenter #cx #custserv
What Is a Customer Data Platform (CDP), and How Can It Improve Customer Service Performance? bit.ly/399Jwju #contactcenter #cx #custserv
How to Account for COVID in Your Customer Service Metrics bit.ly/2WwniRW #contactcenter #cx #custserv
5 Questions to Ask When Exploring New Team Management Software bit.ly/3nFUmCh #contactcenter #cx #custserv
Infographic: Which Customer Support Type Works Best For Your Industry bit.ly/2U2jVkd #contactcenter #cx #custserv
Infographic: Build a Top-Notch Customer Experience Strategy bit.ly/38joC1w #contactcenter #cx #custserv
How to Prepare Customer Service Agents for the Holiday Surge bit.ly/3jqlT8p #contactcenter #cx #custserv
Five Questions to Ask When Vetting New Customer Service Agents bit.ly/3kKgAle #contactcenter #cx #custserv
Why You Should Hire Hospitality Workers for Customer Support bit.ly/2Rtcq4s #contactcenter #cx #custserv
Customer Contact Leader Shares Tips for Maintaining a Great Team bit.ly/3gFKHrw #contactcenter #cx #custserv



















