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London, England
Joined November 2016
- Tweets2.3K
- Following452
- Followers474
- Likes525
DVELP retweeted
The #pandemic has put high street stores under immense pressure. But it's not the end of our town and city centres. @wards03 explains how we need to rethink our approach to #customerexperience (#CX). Read more bit.ly/2LArCNK #brilliantCX #retail
DVELP retweeted
When using Authy #twofactor #authentication, it's smart to set a backup password. Learn how, and see 4 more ways to make your use of the Authy #2FA app even more secure. bit.ly/2i5X7AG
DVELP retweeted
Are you thinking about implementing chatbots into your organisation? Hear Ember Chairman @emberMikeHavard discussing the opportunities and threats you should be aware of here:
youtube.com/watch?v=3eDk3PiS…
DVELP retweeted
You know your user interface design is on point when a 2-year-old or a chimp can pick it up and use it...
xitter.gq/_DanielSinclair/status…
Here's a video of a Chimpanzee using Instagram. It's eye-opening. instagram.com/p/Bwf080_Bfby/
DVELP retweeted
On the 29th & 30th April, @emberservices will be attending the @CallCentreCSSum. If you are also attending, don't miss @CarolynBlunt seminar: 'Let's not neglect the Humans'.
Find out more here: embergroup.co.uk/our-events/…
DVELP retweeted
This week I released a tool to help you get started quickly with a @twilio Functions project. It's as simple as:
npm init twilio-function your-project-name
Check out the details: twilio.com/blog/start-a-new-…
DVELP retweeted
Google CCAI for your contact centre delivered through any channel with Twilio. Write to us at [email protected] if you would like to learn more!
showcase.twilio.com/s/partne…
DVELP retweeted
We're excited to announce our speakers for Engage Munich: @saravarnibright, @ak_ku of @ioki_mobility, @CliffBockard of Twilio @SendGrid, and @Andreas_Wienold. Reserve your seat today and join us on 11 April. twilioengage.com/munich
DVELP retweeted
How to Track the Conversion Rate of Incoming SMS via a Link Using Google Analytics bit.ly/2CuP5bQ
DVELP retweeted
We can't wait to bring Engage + Superclass to London, Berlin, and Munich. Join us for discussions on how to build innovative customer engagement experiences with APIs. Reserve your seat today. twil.io/engage
DVELP retweeted
Don’t miss #SIGNALconf, August 6-7 at Moscone West in San Francisco. Hear the latest @twilio product updates, hear from inspiring speakers, and network with other developers who are creating the future of customer engagement with APIs.
DVELP retweeted
Speech analytics is one of the most powerful tools in unlocking value in your business. However, having said that, how do you know that your speech analytics tool is delivering accurate results?...
ow.ly/wnww50mdfWm
DVELP retweeted
Is your call center in need of a major overhaul to meet the demands of digital consumers? Before you invest in a programmable contact center platform, ask yourself these 4 questions. bit.ly/2BAkWHN
DVELP retweeted
Learn how to secure payment actions using Python, Flask, a bit of Javascript, and the Authy API. twilio.com/blog/psd2-python-…
DVELP retweeted
Unlocking the Secrets of Twilio Flex’s Programmable UI twilio.com/blog/unlocking-th…
DVELP retweeted
Out of the box, Flex provides you with tons of APIs that are ready to use. Autopilot detects intent of the trigger and then creates a task in TaskRouter with a widget. From there, the task is routed into the TaskRouter engine and routed to a worker. twilio.com/blog/using-taskro…
DVELP retweeted
For change to be made there must be a proven recommendation for it and adequate research to ensure the change is going to be effective. Read more on the importance of data-driven business change in this opinion piece from Ember #WednesdayWisdom 🔥
ow.ly/t6Km50k8Zh0
DVELP retweeted
Just as relevant this year as it was last, if 'cost reduction' and 'improved customer interactions' aren't on your list of things to do in 2019, it might be time to rethink those #NewYearsResolutions 📝🤔
ow.ly/Awkl50k51Xc #CX