This incident is now resolved. We could identify two separate causes:
1. Service disruption: An internal software change caused the initial disruption. The service was restored by reverting the change.
2. Subsequent login issues for some users: A sepa... status.dashlane.com
Cloudflare has resolved the underlying issue, and we're seeing access recovery for affected users. We're continuing to monitor to confirm all users are fully restored.
If you're still seeing "This site can't be reached" or cannot login at Dashlane, p... status.dashlane.com
Our team continues to actively investigate this situation, and we suspect it could be connected with the incident declared by Cloudflare, which has confirmed a third-party issue affecting certain vendor firewalls following a recent firmware upgrade. Whe... status.dashlane.com
Following our earlier service disruption, a subset of customers are reporting an unexpected error message when logging in. Our team is currently investigating and working to surpass the situation. Thank you for your understanding. status.dashlane.com
Between 10:00 and 10:25 UTC today, we experienced a disruption that affected Dashlane. During this period, you might have experienced general platform slowness or faced errors when trying to log in.
We are pleased to report that the issue has been su... status.dashlane.com
We are currently facing difficulties logging into the platform. Our team is actively investigating the issue. We will provide another update as soon as we have more information. We apologize for the inconvenience and appreciate your patience status.dashlane.com
The scheduled maintenance is complete. All services are now operational. Thank you for your patience. status.dashlane.com
Scheduled maintenance has started. We will update you as soon as it is over. status.dashlane.com
Service has been restored. We are actively monitoring the situation. status.dashlane.com
We are currently investigating reports of performance degradation affecting Dashlane vault services. Users may experience slow response times or intermittent issues with logins, data synchronization, and backups. Our engineering team is actively investi... status.dashlane.com
We are currently facing difficulties logging into the platform. Our team is actively investigating the issue. We will provide another update as soon as we have more information. We apologize for the inconvenience and appreciate your patience while we wo... status.dashlane.com
Service has been restored, and a workaround has been completed for Two-Factor Authentication (2FA). We are actively monitoring the situation. status.dashlane.com
Dashlane is actively investigating a service disruption affecting Two-Factor Authentication (2FA) via the browser extension for a subset of users. Service restoration is our immediate priority. We will issue further updates as our investigation progress... status.dashlane.com
The scheduled maintenance is complete. All services are now operational. Thank you for your patience. status.dashlane.com
The scheduled maintenance has been canceled and will no longer take place on the planned date. status.dashlane.com
The scheduled maintenance is complete. All services are now operational. Thank you for your patience.
status.dashlane.com
The scheduled maintenance is now starting. We will keep you informed as soon as it is over.
status.dashlane.com