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Deep-Insight (@DeepInsight_NPS) profile picture

Deep-Insight

@DeepInsight_NPS

Helping B2B companies transform into truly customer-centric organisations

 Europe
deep-insight.com
Joined January 2012
  • Tweets1K
  • Following474
  • Followers243
161Media
Photo by Deep-Insight (@DeepInsight_NPS)Photo by Deep-Insight (@DeepInsight_NPS)Photo by Deep-Insight (@DeepInsight_NPS)Photo by Deep-Insight (@DeepInsight_NPS)Photo by Deep-Insight (@DeepInsight_NPS)Photo by Deep-Insight (@DeepInsight_NPS)Photo by Deep-Insight (@DeepInsight_NPS)Photo by Deep-Insight (@DeepInsight_NPS)Photo by Deep-Insight (@DeepInsight_NPS)Photo by Deep-Insight (@DeepInsight_NPS)
Interesting talk on how to adopt a company-wide CX and how to cultivate a customer centric strategy by Alan Shanley, Customer Service Director @BTinIreland & John O’Connor, CEO @DeepInsight_NPS #CX #CCMALive #CCMA2023
Image from DigitalWell (@TeamDigitalWell)
Image from DigitalWell (@TeamDigitalWell)
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12.25 p.m. Exploring the BT CX journey: how to adopt a company-wide CX culture and how to cultivate it Alan Shanley, Customer Service Director BT Ireland & John O’Connor, CEO @DeepInsight_NPS @BTinIreland #CCMAlive Watch it LIVE and FREE now on
Image from CCMA Ireland (@CCMA_Ireland)
Image from CCMA Ireland (@CCMA_Ireland)
Image from CCMA Ireland (@CCMA_Ireland)
Image from CCMA Ireland (@CCMA_Ireland)
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Deep-Insight retweeted
Glenn Gaudet (@glenng) profile picture
Glenn Gaudet
@glenng29 Nov 2022
Replying to @DeepInsight_NPS @Forbes
@DeepInsight_NPS Thanks for sharing! It's a great fundamental to remember that can be easily forgotten in B2B sales.
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Replying to @WalshShay @alanshanley @BTinIreland
Just wonderful news….well done @alanshanley and all in @BTinIreland
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Deep-Insight retweeted
Shay Walsh (@WalshShay) profile picture
Shay Walsh@WalshShay16 Sep 2022
Absolutely over the moon for our Customer Service team who have won this European Customer Centricity Award against stiff competition well done to ⁦@alanshanley⁩ and his team ⁦@BTinIreland⁩
Image from Shay Walsh (@WalshShay)
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Managing complex B2B negotiations in volatile market conditions are nothing new. But what about less experienced negotiators – what do they do when negotiating in changing markets? customerattuned.com/blog/neg… via @customerattune @alanthom90

Negotiating in Changing Markets - Customer Attuned

Alan Thompson discusses the Key Account Management issues of negotiating in changing markets - questions and strategies to improve success.

customerattuned.com
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📢 ANNOUNCEMENT 📢 We're delighted to announce that we have received an NPS score of +41 & CRQ score of 5.6 in our customer satisfaction survey! We value our customers & will continue to improve our delivery to ensure they have the best possible service. @DeepInsight_NPS
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THANK YOU to our wonderful customers & to our amazing team @Its_Elemental - your feedback is invaluable & we appreciate you taking the time to share it with us. Our team is so special & what makes all the difference to you & to #socialprescribing @DeepInsight_NPS @LEE_Elemental
Access Elemental Social Prescribing (@AccessElemental) profile pictureAccess Elemental Social Prescribing@AccessElemental19 Nov 2021
📢 ANNOUNCEMENT 📢 We're delighted to announce that we have received an NPS score of +41 & CRQ score of 5.6 in our customer satisfaction survey! We value our customers & will continue to improve our delivery to ensure they have the best possible service. @DeepInsight_NPS
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Looking forward to sharing the results soon
Access Elemental Social Prescribing (@AccessElemental) profile pictureAccess Elemental Social Prescribing@AccessElemental15 Nov 2021
The team at Elemental has been busy following up with our customers who took the time to complete our recent customer satisfaction (CSAT) survey. Measuring satisfaction helps us identify what is working well and highlights areas of improvement moving forward.
Image from Access Elemental Social Prescribing (@AccessElemental)
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The team at Elemental has been busy following up with our customers who took the time to complete our recent customer satisfaction (CSAT) survey. Measuring satisfaction helps us identify what is working well and highlights areas of improvement moving forward.
Image from Access Elemental Social Prescribing (@AccessElemental)
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Deep-Insight retweeted
DWF Law (@DWF_Law) profile picture
DWF Law@DWF_Law1 Oct 2021
At DWF, we have a set of core #values that demonstrate how our people feel about their #workplace and help to guide them in interactions with clients. Discover more about our #companyculture: bit.ly/3l5lkoN #dwf #globalbusiness #legalcareers
Image from DWF Law (@DWF_Law)
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Check out the new @Customerattuned Company Brochure: Building #Trust in #B2B Relationships customerattuned.com/blog/cus… #B2Btrust #leadership #KAM #CRM #TrustDNA #training #staffdevelopment #accountmanagement #peopledevelopment @MarkHollyoake @alanthom90 @ellieluk @cranstonp
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Deep-Insight retweeted
Jennifer Neff (@Jen_Neffer) profile picture
Jennifer Neff@Jen_Neffer1 Sep 2021
Big day as we announce that @Its_Elemental & @Servelec_ are part of @TheAccessGroup - helping embed #socialprescribing even further in health, social care, housing & education so that people can be better connected into their communities @LEE_Elemental
Access Elemental Social Prescribing (@AccessElemental) profile pictureAccess Elemental Social Prescribing@AccessElemental1 Sep 2021
Breaking news! We’re delighted to announce that Elemental and @Servelec_ are now part of @theaccessgroup. Read more here: hubs.li/H0WmCvl0 #weareaccess
Image from Access Elemental Social Prescribing (@AccessElemental)
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Deep-Insight retweeted
Kath Dawson (@kathdawson) profile picture
Kath Dawson@kathdawson18 Aug 2021
“Everything that surrounds the customer is what the chief marketing officer has to do.” @KeithW_Johnston #CMO RT @marketingdive: A pandemic has made the role of CMO even more complex, but the position has been under attack for years. hubs.li/H0VrYn90
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Deep-Insight retweeted
Jane Nolan (@janeyjane172) profile picture
Jane Nolan@janeyjane17220 Mar 2021
#ThanksCJ Great match there.... #TeamOfUs
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Deep-Insight retweeted
DWF Law (@DWF_Law) profile picture
DWF Law@DWF_Law10 Dec 2020
We have announced our half-year results today. Hear the key highlights from our CEO Sir Nigel Knowles and read the full details via our website. dwfgroup.com/en/news-and-ins… #dwf #financialresults
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Anyone looking at or in the process of a customer centricity project must read this book "Customer at the Heart" by @DeepInsight_NPS CEO John O Connor & Peter Whitelaw. Insights, process & real world data on what works & doesn't. amzn.eu/0kkoZ3O
Image from Growth PitStop® (@growthpitstop)
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Deep-Insight retweeted
Peter Lavers (@PeterLavers) profile picture
Peter Lavers@PeterLavers2 Sep 2020
Interesting. @MarkHollyoake of @Customerattuned is probably the world's leading expert in #B2Btrust, having just completed a 5 year doctorate on that single subject. Check out his #TrustDNA model: customerattuned.com/blog/unp… #B2B #trust
Deep-Insight (@DeepInsight_NPS) profile pictureDeep-Insight@DeepInsight_NPS1 Sep 2020
Good article from Judy Tian on the importance of building #Trust in #B2B #sales. bit.ly/3fXbQWQ
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Jill Witt at #Gravity is a high flyer!
Image from Gravity Global (@Gravity__Global)
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We surveyed 3,600 #B2B decision makers in 11 countries, 12 sectors, and 14 spend categories. We learned that the way companies buy from and sell to each other now looks very different than it used to. mck.co/3fGT32v
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