North America’s top #CX event series! Bringing together leading Customer Experience professionals for over 10 years. Join our next event - DCX on March 29-30
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Joined March 2014
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SI: Customer Experience Event Series retweeted
Customer Service Daily is out! A compilation of #custserv and #CX articles: CustomerServiceDaily.com Stories via @flavmartins @SAP_CX @forrester
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Standards are on the rise because companies like @TMobile continue to push the boundaries on what phenomenal #CustomerExperience means. We listen to our customers and our #TeamOfExperts are empowered to own the experience from start to finish. bit.ly/2JCndGS
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Creating a great Customer Experience needs a Culture to drive a Employee Experience Phil Hamburg #DCX18 @nooaglobal @Redland_agency
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Redland launches a new service concept improving UX to US market. redland.agency/redland-launc… #DCX18 #landofgrowth #userexperience #UX
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Five key areas of CX investment: Decisioning systems, insights / analytics, journey mapping, campaign management, and personalization. #DCX18 #CustomerExperience
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The most important team member is the customer #DCX18
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Don’t miss out on this exciting event next week! @Tigerspike SVP Chris Watt will be speaking at the DCX Strategies Summit on how making assumptions about your #Customers is the first step to losing them. #DCX18
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Thematic is sponsoring the Digital Customer Experience Strategies Summit 2018.
Thematic’s very own Dr. Alyona Medelyan is speaking at the event, along with a host of other industry experts. Get a special offer with our discount code! Go to:
hubs.ly/H0dpF0L0 #DCX18
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"Good design is good business." S&P Global #DCX18 #landofgrowth
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.@Tigerspike SVP Chris Watt talking about what history can teach us about #CX and how you need to build experiences that customers love to use, not just need to use. @DigitalCustX #DCX18 #Concentrix #MakingBusinessesBetter
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Walt Disney didn’t fence in the grass areas at Disneyland. He watched how customers walked through them, built paths in those areas, and then fenced off the grass. #UserCreatedDesign #DCX18
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A SurveyMonkey survey plus top tier analytics drove insights that helped Lootcrate’s 66,789 % growth over 3 years #dcx18
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Our incredible Dir. of Customer Marketing Lauren LeRoy is speaking at the Digital Customer Experience Conference in Chicago tomorrow. Lauren is a huge advocate for #kespry customers & helps them tell their stories to world. @DigitalCustX digitalcustomerexp.com/
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Figure out the cost of an email opt out and use that to manage reducing email volumes says Jason Conley of RRD Marketing in #DCX18 keynote. #CustomerExperience
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Customer Experience is not just one department’s job. Everyone needs to understand customers, what matters to them. Can’t deliver great CX with the wrong product #dcx18 @cedwardski
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Great discussion on CX metrics at #DCX18. It’s all over the board. TD Bank uses digital migration numbers and a CX index. Danaher uses engagement metrics. Imprivata uses retention, NPS, and influence revenue.
