CPO at @notchcx

Joined February 2015
Elool Jacoby retweeted
Today we're introducing ADAM, the operating brain behind Notch. One layer across your entire agent operation - it spots what can run better, helps your team build the fix, and monitors it in production to keep it accurate and in policy. The work never stops. Neither does ADAM.
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Elool Jacoby retweeted
Exciting news! Notch has been named one of @QumraCapital’s Tomorrow’s Growth Companies 2026 🎉
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Elool Jacoby retweeted
Huge congrats to @RBroshi, @Elooljacoby , and the entire @notchCX team on raising a $30M Series A led by @HeadlineVC, with participation from @lightspeedvp, Jibe Ventures, @IlluminateFM, and Phoenix Financial. We’ve had the privilege of being Notch’s website and brand design partner, and getting a front row seat to what they’re building. Their agentic support solution is built to purpose-built to handle highly regulated industries, and is already well under way toward fufilling the ultimate potential of AI: tackling the most complex operations at incredible scale. Excited to keep building with this incredible team. Notch is just getting started!
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Elool Jacoby retweeted
The future of customer service doesn’t include spending hours on hold or having impersonal conversations with automated agents that aren’t even equipped to answer your questions. It looks like @notchCX, building agents that streamline productivity as a whole. Notch saw this firsthand as an insurer in 2021. AI service agents weren’t built for complex environments where every decision must be traceable. So they took things up a Notch and turned AI into an operating system, connecting customer service conversations directly to real execution. Lightspeed originally partnered with Notch at their Seed round in 2024, and we’re excited to continue the support in their $30M Series A. Congratulations to the Notch team, including Co-Founders @RafaelBroshi, @Elooljacoby, and Yuval Peled. CC: @TalMorgenstern
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Elool Jacoby retweeted
Today, we're thrilled to announce that Notch has raised a $30M Series A, bringing our total funding to $45M, led by @HeadlineVC , with participation from @lightspeedvp , @Jibevc, @IlluminateFM , and Phoenix Insurance!
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Elool Jacoby retweeted
Shipping AI agents is easy. Shipping updates safely is the hard part 👉
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I have a friend who’s looking for a new CX role—her name is Taylor. Taylor is an absolute standout when it comes to customer experience. She’s reliable, efficient, and honestly just... never gets tired. (Like, ever.)
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That’s exactly what we do at Notch. We’ve implemented an architecture which mimics how a human agent approaches solving a complex CX ticket. The common RAG solutions or ‘give us 5,000 of your past tickets and we’ll replicate your agents using a ‘unique model’ just doesn’t work.
Next frontier of prompt engineering imo: "AutoGPTs" . 1 GPT call is just like 1 instruction on a computer. They can be strung together into programs. Use prompt to define I/O device and tool specs, define the cognitive loop, page data in and out of context window, .run().
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Elool Jacoby retweeted
Replying to @linusgsebastian
If only there was a social media insurance against hacks 👋
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Elool Jacoby retweeted
We monitored 636,273 Instagram accounts and analyzed over 12,000 banned accounts. We created a guide detailing how to avoid Instagram's 3 types of bans, so you can keep creating with peace of mind. Comment “Send” & it's yours for FREE.
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Elool Jacoby retweeted
📣 Coverage Expansion 📣 We've expanded our coverage options to fit small/micro businesses and small creators! If you're making more than $300/month from your social media, you can now get your account insured! Check the supported states list and get your free quote now 👇🏼
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Elool Jacoby retweeted
Notch has partnered with @SemaphoreHQ to bring our insurance product to Semaphore's client base! With Notch, Semaphore's clients will be able to keep creating, while knowing we have their back. Social media accounts are a HUGE distribution channel - it needs to be covered.
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Elool Jacoby retweeted
🚨PARTNERSHIP ANNOUNCEMENT🚨 We are happy to share we’ve launched our insurance offering through the Appalachian Underwriters’ digital platform @AUISpeaks!
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Elool Jacoby retweeted
Breaking News🚨 Mysterious activity on Instagram is causing a MELTDOWN with thousands of content creators freaking out. Here's what's happening ⬇️ #instagramdown #Instagramcrashing
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Elool Jacoby retweeted
Who wouldn’t want to be a travel influencer? You travel the world, create content, and get paid for it. But what happens when the social media account you rely on for this dreamy lifestyle gets hacked? Keep reading to hear how Flip Flop Wanderers lost everything 🧵
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Elool Jacoby retweeted
There's are millions of part-time content creators. But most aren't able to turn a content hobby into a career. So we asked @kahleanicolee to share her wisdom from years of teaching influencers how to succeed full-time. These 8 steps will get you on the right track:
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Elool Jacoby retweeted
6. Bonus tip: DO tell brands you have insurance against hacks An Instagram account gets hacked every 10 minutes. And marketers are concerned about brand safety. Ease their concerns by letting them know you're insured - and increase your rates 💸.
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Elool Jacoby retweeted
Hey, content creators - want to get consistent, paid deals with your dream brands? Well, follow @kahleanicolee's advice and DON'T do these 5 things: 🧵
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Elool Jacoby retweeted
Most people think they’d never get hacked on social media. But hackers are more sophisticated than you think. In fact, an #instagram account gets hacked every 10 minutes in the US. Here's how to outsmart hackers & identify phishing messages 🧵 #phishbusters
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