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Essense is a service design agency based in Amsterdam. We map user journeys & insights and design relevant services.

Amsterdam
Joined December 2010
Photo by essense (@essense)Photo by essense (@essense)Photo by essense (@essense)Photo by essense (@essense)Photo by essense (@essense)
Check out our article on inclusive design through our passenger experience experiment at @dutchdesignweek here: bit.ly/2zIlWal
In Madrid at the global service design conference where we’re nominated for the global SD award 2017! Fingers crossed! #SDGC17
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Morgen hoor je van Harald Lamberts alles over service design tijdens #DW9. Nieuwsgierig? Lees zijn blog: buff.ly/2y2cWKJ #DDW17
Onze Founder @haraldlamberts spreekt over hoe ‘Customer value meets business value’ te realiseren in je dienstverlening. #servicedesign xitter.gq/customertalk/status/91…
Enjoyed running our masterclass on creating long-term holistic value at @sddBCN last week. Thank you @ingejk for organising a great event!
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#sddbcn thanx all participants! Hope you are inspired! – at Barcelona, Spain
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#essense masterclass workshop at #sddbcn hope you enjoyed! – at Barcelona, Spain
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Long-term holistic value for your business, brand and key stakeholders with @essense #SDDBCN #Masterclass
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Check out our article on creating long-term holistic value in the run up to the masterclass we're giving at @sddBCN on Oct 6th! Come join! xitter.gq/sddbcn/status/90865811…
Great article about the rising influence of design, written by masterclass leaders @haraldlamberts @Eclectic_Nomad linkedin.com/pulse/new-desig…
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How travel services can offer purpose by helping others find purpose in their lives fastcoexist.com/3066098/how-… #humancentric
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So this graph says quite a lot. #USElection2016 #turnout #ElectionResults
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Lovely view of & from the lovely @essense office. All you need for an inspiring #servicedesign environment.
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Our founder @haraldlamberts spoke at the #sdgc16 about how to apply #servicedesign in #agile team. Slides here: goo.gl/6xYTOl
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Carried away by enthusiasm, I also retweeted the blue map of #millennial voters... Some nuance to it cnet.co/2eN2AYY #elections2016 xitter.gq/JonCozart/status/79622…
Here are the election results if only millennials voted... Progress is the longterm future of this country for both parties.
Harald Lamberts delivers great & to-the-point presentation, giving very tangible insights on how to combine agile & service design #sdgc16
Designers shouldn't work in isolation -Harald Lamberts #Agile #UX @essense #SDGC16
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Too many good ideas to tweet so shortly from @haraldlamberts 😱@essense #sdgc16
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