#CX #UX #ServiceDesign organisation, combining the insights of a consultancy with the creativity of an agency. Part of the @ExperienceLab and @SercoGroup family
Joined December 2019
- Tweets184
- Following99
- Followers59
- Likes23
Our human-centered design approach takes into account the needs, wants and aspirations of all stakeholders. @SercoMiddleEast and ExperienceLab design solutions that meet the needs of people, whilst also aligning with our client's #ESG commitments.
Meet Ghaith Afaneh, one of our most recent hires. Ghaith joined ExerienceLab as a Junior Experience Design Consultant.
Happy KSA National Day in advance! We're marking KSA National Day in a very special manner this year and will announce it next week - keep an eye out.
#KSAnationalday #nationalday #KSA #SaudiArabia
Learn more about #ExperienceLabME's approach to uncover insights about user-experience, the existing technology ecosystem and how it relates to contact centre customer experience: lnkd.in/dT5cCqka
#contactcentre #contactcentersolutions #CX #customerexperience
Happy #EmiratiWomensDay! This year's theme is “Inspiring Reality, Sustainable Future” and we know that creating workforce sustainability and achieving government visions for the UAE means that we need to especially focus on empowering, upskilling and employing Emirati women.
What are some of the quantitative measures contact centres should put in place when implementing new tech? Read ExperienceLab Middle East Director Rena Baba's thoughts on this to learn more:
lnkd.in/dT5cCqka
#contactcentre #contactcentersolutions #CX #customerexperience
This week we celebrated the launch of our new logo. Watch the video to see some of the highlights of the celebration and read more about our rebranding journey on our latest blog: lnkd.in/gpWGsG6H
#ExperienceLab #ExperienceLabMiddleEast
كيف يمكن لصانعي السياسات الحصول على المعلومات التي يحتاجونها لتصميم خدمات عامة أفضل؟
لدينا بعض الأفكار👇
serco.com/media/8478/si-repo…
How can policymakers get the information they need to design better public services?
We have some ideas 👇
serco.com/media/8479/si-repo…
🤔بالنسبة لأي مقياس للرضا عن الخدمات الحكومية، يلزم أولاً معالجة جمع البيانات أو المدخلات، ولكن...
من وما الذي يجب قياسه، وكم مرة وبأي طريقة يمكن جمع البيانات بشكل أفضل؟ 📏📊📈
قراءة المزيد من هنا👇
serco.com/media/8478/si-repo…
🤔Any measure of satisfaction with government services will first need to tackle data collection, or inputs, but...
Who and what needs to be measured, and how often and in which way is the data best collected? 📏📊📈
Read more here👇
sercoinstitute.com/media/258…
Happy Islamic New Year in advance to all those who celebrate!
#IslamicNewYear
KSA REPORT:🚨 Why do we need a new way of measuring user satisfaction with government services?
This version of a new @SercoInstitute & @ExperienceLabME report explores this question & focuses on what's going on in 🇸🇦
serco.com/media/8482/si-repo…
🚨 لماذا يتعين علينا إيجاد طريقة جديدة لقياس رضا المستخدمين عن الخدمات الحكومية؟يستكشف هذا الإصدار من تقرير معهد سيركو واكسبريانس لاب ميدل إيست هذا السؤال ويركز على ما يحدث في المملكة العربية السعودية 🇸🇦
serco.com/media/8481/si-repo…
🚨 لماذا يتعين علينا إيجاد طريقة جديدة لقياس رضا المستخدمين عن الخدمات الحكومية؟ يلقي هذا التقرير الجديد الصادر عن معهد سيركو واكسبريانس لاب ميدل إيست نظرة متعمقة على هذا السؤال ويركز على النهج الفريد 🇦🇪
serco.com/media/8478/si-repo…
🚨 Why do we need a new way of measuring user satisfaction with government services?
This new report by @SercoInstitute & @ExperienceLabME takes an in-depth look at this question & focuses on the 🇦🇪 unique approach: sercoinstitute.com/media/258…
#governmentservices #UX
Introducing the new us. We have always been pioneers in our field, working hard to create a world better designed for everyone. In a world that is constantly evolving it is important that we evolve too, so today we’re proud to showcase the new us.
lnkd.in/gpWGsG6H
