FCA is the peak body for financial counsellors in Australia. Financial counsellors, who work in non-profit organisations, help people in financial difficulty.
Melbourne, Victoria
Joined May 2011
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Good news: the NDH website is back up. You can now find information and self-help tools at ndh.org.au again. Live chat will be back on Monday 26. In the meantime, you can talk to a financial counsellor on 1800 007 007 (weekdays 9:30am–4:30pm).
The National Debt Helpline website is temporarily unavailable while we undertake some urgent work. You can still get free and confidential financial counselling by calling 1800 007 007.
We apologise for the interruption and will let you know when the website is available again.
This month has seen a number of states marking gambling awareness weeks. Gambling harm can lead to debt and take a toll on your wellbeing.
If gambling is affecting you or someone you care about, free and confidential help is available.
#GambleAware
Consumer Action Law Centre has released a report called "The Price of Survival" which examines what their financial counsellors are seeing in their work on the National Debt Helpline. As you can see, people are dealing with all sorts of debt.
#ConsumerActionLawCentre See
A coroner has found sports betting addiction led a young Victorian man to take his own life, and delivered scathing findings on the gambling industry. abc.net.au/news/2026-10-20/p…
Need support? Lifeline 13 11 14 | Gambling Help 1800 858 858 | National Debt Helpline 1800 007 007
The Consumer Action Law Centre has released a new report called "The Price of Survival". It provides insights from their National Debt Helpline financial counsellors who assist people like Kathleen.
#ConsumerActionLawCentre
#FinancialHardship
A new report by Everybody's Home shows that an alarming number of people would have to make sacrifices to their budget and lifestyle if their rent or mortgage increased by $20.00. FCA's Vicki Staff spoke to Channel Ten about the report.
According to new research from Everybody's Home - just $20 more a week in rent or mortgage would force 2 in 5 people to go without essentials like food and medication, or couldn’t pay at all. Watch this Channel Ten story for more. everybodyshome.com.au/aussie…
Our 2025–26 Annual Report is out. It was a big year for FCA and for financial counselling. Read it here: ow.ly/nmym50ZYNNl
New Beyond Blue report: financial pressure is the number one personal stressor for 46% of Australians. 💙
Money worries weighing on you? Talk to a free financial counsellor on the National Debt Helpline: 1800 007 007
Beyond Blue, 24/7: 1300 22 4636
#MoneyAndMentalHealth
With so many people reaching out to financial counsellors due to rate hikes and other cost of living issues - we urge all creditors to offer adequate hardship provisions. FCA's Ten Principle of Good Hardship are what we think should be industry standard.
A big thanks to ABC News Breakfast for having FCA's Director of Policy and Campaigns on set yesterday. It's important people know they have options if the interest rate hike pushes them into financial hardship.
The interest rate hike will hit struggling households hard. We urge all creditors to offer genuine, realistic hardship support. Good hardship arrangements can make a huge difference to people who are struggling financially.
Media release here👇
financialcounsellingaustrali…
FCA has launched an 18-month pilot, funded by NAB Foundation, to issue Community ID Cards. The project will build a national framework to help more First Nations organisations become issuers - starting with Jigalong Aboriginal Corporation in WA.
#FinancialInclusion #FirstNations
A recent report by ASIC into cash settlements offered by insurers confirms what financial counsellors see every day: they can leave homeowners recovering from disasters worse off, not better off. Read our media release here👇
#ASIC
financialcounsellingaustrali…
Yesterday's National Accounts data has many predicting another interest rate rise later this month. FCA's Director of Policy and Campaigns, Danielle Walt, spoke to ABC AM's show this morning about what that may mean for those in financial hardship.
A big shout out to Channel Nine News and Effie Zahos for the recent feature on the Small Business Debt Helpline. If you know a small business owner who is struggling with debt, please tell them to contact the helpline on 1800 413 828.
