Teapot-Dormouse

Hey @TELUS and @TELUSsupport, I am an Alberta resident and I have a serious public question that deserves a serious public answer. I am repeatedly contacted on my personal mobile phone by TELUS telemarketing calls using masked or spoofed local numbers. I have clearly and explicitly instructed callers to stop. The calls continue. So let’s get precise: 1) Consent and compliance Under the CRTC Unsolicited Telecommunications Rules and the National Do Not Call List framework, what specific legal basis does TELUS rely on to continue calling individuals who have clearly withdrawn consent? 2) Internal suppression controls What internal systems does TELUS have to ensure that a consumer’s explicit do not call request is honored across all outbound campaigns, vendors, and affiliates, and why are those systems clearly failing here? 3) Third party accountability Are these calls being made directly by TELUS employees or by third party contractors? If contractors are involved, how does TELUS audit, discipline, or terminate vendors who ignore lawful do not call requests? 4) Masked or spoofed numbers Why is TELUS using masked local numbers for sales calls, a tactic widely associated with deceptive or coercive telemarketing, and how does TELUS reconcile this with its public commitments to consumer trust and digital ethics? 5) Record keeping and proof If TELUS believes it is acting lawfully, what records exist showing my consent, my revocation of consent, and the internal actions taken or not taken after I demanded the calls stop? 6) Consumer remedy What specific remedy does TELUS offer Albertans when its marketing practices become persistent, unwanted, and intrusive? And if TELUS offers none, should affected consumers escalate directly to the CRTC and the Office of the Privacy Commissioner? This is not a one off annoyance. It is a very regular, almost daily, pattern. And patterns indicate policy, not accidents. I am asking for a clear written response that TELUS is prepared to stand behind publicly. Many Canadians are watching. Regulators should be too.