@GetDelightAI
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https://xitter.cf/t.co/NEgaIcfxIN AI agent for sales and support
San Mateo
Joined March 2026
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Welcome to the team, Nick Singh.
Nick joins delight.ai as VP of Product after leading product at Personio, driving growth at Rippling, and spending 5+ years at Google (Google One, and strategy for Google’s ad business). He’ll lead product strategy across our AI agent platform, with a focus on helping enterprises turn customer conversations into revenue.
On why he joined: “When anyone can vibe code a point solution, value accrues to whoever holds the customer context and can act on it safely across every system involved. That’s what drew me to Delight for its next chapter.”
Excited to have him building what’s next.
Read more (link in comments).
Read more here: prnewswire.com/news-releases…
Brands grade AI customer service on speed & containment. Consumers rank that dead last in what builds trust.
CharlesStudt (CMO, delight.ai) on the AI trust scoreboard, and where brands are blind:
Read full article here: drive.google.com/file/d/1iBb…
What does it take to turn AI ambition into real customer impact? 🚀
We're heading to CCW UK Executive Exchange, 2–4 November, at De Vere Beaumont Estate in Windsor! 🇬🇧
At delight.ai, we're helping brands move beyond reactive support with an AI concierge that remembers every customer, anticipates their needs and delivers personalised experiences that drive loyalty and revenue.
Attending the exchange? We'd love to connect and explore how AI can transform customer experiences.
See you in Windsor!
#CCWEurope #AgenticAI #CustomerExperience
82% of customers say they’d call a competitor if a business doesn’t pick up.
For home service companies, that’s not a maybe. Missed calls, calls that end without a booking, and follow-ups that never happen are costing real jobs, especially after hours and during peak season.
Our new guide, “Getting started with voice AI for home services,” breaks down where the biggest opportunities are, how a voice AI agent actually handles a booking call, and how companies like Dr. Cool Services (HVAC, Las Vegas) use delight.ai to book service calls in English and Spanish, even after the office closes.
Read the first two chapters on the blog, or grab the full guide: delight.ai/blog/industry/voi…
Thursday’s “How to Hire Your First CX Engineer” at Arcana was one of them, great energy, better conversations, and a room that clearly came ready to talk shop.
Swipe through for a look inside.
Thank you to everyone who showed up and made SF TECH WEEK one to remember.
#SFTechWeek #CXEngineer #AIAgents #CustomerExperience
AI has a lot of acronyms. So we played “Wrong Answer Only” with our team, the rule: guess what each one stands for, but only wrong answers count.
KPI, RLHF, MCP... let’s just say some of these answers were more creative than correct. 👀
This is pretty on brand for our team, we take the work seriously, not ourselves. If that sounds like your kind of culture, we’re hiring. Link in comments.
#WereHiring #TeamCulture #AI #ArtificialIntelligence #LifeAtDelight #HiringNow #WorkCulture #AIJobs #StartupCulture #TechJobs
We hosted “How to Hire Your First CX Engineer” at Arcana for SF Tech Week. The takeaway: if your AI agent can resolve an issue and surface an upsell in the same conversation, support is a revenue job. Recap below.
#SFTechWeek
Only 16% of consumers are comfortable with fully autonomous AI today. 54% expect to be within a year.
How does an AI agent earn that autonomy? Kibeom Lee, our Head of AI/ML, breaks down the Trust Stack, one layer at a time, plus how to spot a "success" that's hiding a failure. delight.ai/webinars/trust-st…
One week, one T-rex, a lot of free coffee, and the worst support stories San Francisco had to offer.
Here’s the SF Tech Week recap from the delight.ai team. Thank you to everyone who stopped by.
#SFTechWeek #Delight
71% of consumers already use AI customer service. Only 57% like it.
We surveyed US consumers for the 2026 Delight AI Index:
- 83% blame the brand, not the bot, when AI gets it wrong
- The #1 trust builder is being able to undo a mistake. It beats accuracy.
- 16% are OK with AI acting fully on its own today, and 54% expect to be within a year
The gap between using it and liking it is where loyalty gets won or lost.
More sales. Faster support. What could AI mean for your business?
Start with the savings: use Delight.ai’s ROI calculator to estimate the cost impact, then build the bigger case for AI across sales and support.
Run your numbers →delight.ai/tools/roi-calcula…