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When reviewing a process, ask: 1. Is it up to date? 2. Is ownership clear? 3. Is execution consistent? 4. Are controls defined? Small gaps can lead to bigger operational challenges. #BPM #ITSM

What is Process Debt costing your organization? Join David Mainville for The Hidden Cost of Process Debt and discover how to identify, assess, and reduce hidden process weaknesses. December 17, 2026 | 11AM ET | Register: hubs.li/Q04DjDqh0

A quick reminder: Before improving a process, understand how it really works. Look for unnecessary steps, unclear decisions, and opportunities to improve. Understand → Analyze → Improve. #BPM #ITSM

Process improvement is ongoing. Identify bottlenecks, streamline workflows, and improve performance. Use frameworks like PDCA and DMAIC to make continuous improvement part of everyday work. Watch the video to learn more.

Processes change. Does your documentation keep up? Outdated diagrams and procedures can lead to confusion and inconsistent execution. How easy is it to update your processes when things change?

We talk about technical debt. But what about process debt? Unclear ownership, outdated documentation, and inconsistent workflows can increase costs and operational risk The problem? Process debt often stays hidden until something goes wrong Learn more hubs.li/Q04CB1sZ0

When operations change, do your processes keep up? New systems, suppliers, or regulations can shift responsibilities, risks, and controls. Review the impact. Update your processes. Strengthen resilience.

Governance works best when it’s part of the work, not just a policy. Are responsibilities clear? Are controls built into daily processes? Can teams adapt as risks change? Make governance part of how work gets done.

As operations change, governance needs to keep pace. Do your requirements reflect current operations? Are responsibilities clear? Are controls evolving with risk? Effective governance means keeping rules relevant as the business changes. #Governance #ITSM

Not sure if you need a new ITSM tool? Check for these signs: →People build workarounds →Reports take hours, not minutes →Requests get lost →It can't support a redesigned process →Nobody trusts the data 2+ of these? It may be bigger than training Which sounds familiar?

A simple way to capture ITSM tool requirements: 1️⃣ Map your process 2️⃣ Write a user story for each step 3️⃣ Capture the technical requirements for each story Everything stays connected to the process. Have you tried user story mapping? 👇 #ITSM #UserStories

Operational resilience starts with ITSM processes that work. No massive new framework needed. Strengthen what you already rely on: ✅ Documented? ✅ Followed consistently? ✅ Measured and improved? Every gap is a chance to get stronger. #ITSM #Resilience

The secret to a successful ITSM implementation? Balance. ⚖️ ✅ People: Does everyone know their role? ✅ Process: Are key processes mapped? ✅ Technology: Does your tool support them? Which is strongest in your org today?

Everyone has an AI governance policy. Fewer have it in practice. Our benchmark found the gap isn't awareness, it's execution. A policy says what should happen. A process makes sure it does. ⚙️ Where are you on the path from policy to practice? 👇

Before you automate anything, know what you're automating. Map your processes first: run an assessment, start from a framework like ITIL, involve the people who do the work, and keep improving. #ITSM #ProcessMapping

Before you pick features, ask: what business outcome are we after? → Write down the outcomes you want → Map where current tools help or hurt → Talk to actual users An afternoon of this shapes every decision after it. What's your biggest pain point today? Comment below ⬇️

AI governance starts with knowing what data AI is using. Our benchmark: 39% on personal, sensitive and regulated AI data. AI doesn't remove the need for privacy practices. It makes consistent execution matter more.

AI governance isn’t just about awareness. It’s about execution. Our benchmark found: → AI adoption is outpacing governance → Ownership remains fragmented → AI assurance is still maturing Governance becomes real when it’s assigned, executed, monitored & improved.

5 ways AI strengthens your BPM program ⬇️ 1️⃣ Discovery: process mining & NLP 2️⃣ Mapping: auto-drawn, current maps 3️⃣ Automation: bots for repetitive tasks 4️⃣ Management: monitoring & early alerts 5️⃣ Improvement: predictive modeling & root cause analysis

An AI incident doesn't end when it's resolved. The real question: what did the organization learn? Our benchmark: only 39% are learning from AI incidents. Monitor → Detect → Respond → Escalate → Learn → Improve #AIGovernance #IncidentManagement #OperationalResilience