Gowrish Kumar Kateel

✈️ @IndiGo6E 🙏🏼 Rules are fine, but please have some exceptions. An #Indian Army Jawan 🇮🇳 travelled to Gauhati via Kolkata from Nagpur by #Indigo flight 6E812 this morning. His checked in luggage was 4 kg more than permitted, while in hand baggage he just had his meal box, which means certainly less than 5 kg. The Indigo ground staff at #Nagpur demanded ₹2200 charges for extra luggage, this Jawan pleaded that he has just ₹1000 that he'll require for travelling to his post from Guahati by bus & other expenses. My friend CA Raju Sharma who happened to be at the Airport joined the Jawan in requesting Indigo staff to consider his situation as he doesn't have cabin baggage. They didn't allow him to take 4 kg luggage from main baggage in hand as staff said this will delay the flight. When Mr Sharma repeatedly requested staff to consider Jawan's genuine situation, the staff replied, "if you are so concerned, why don't you pay for him?". Proud of CA Shri Raju Sharma 🫡 who paid from his pocket this charge of ₹2200 so that the Jawan boarded his flight. Team Indigo - the purpose of this post is not for any action on Nagpur staff, but to have some policies considering such situations. Every time a Jawan in such a situation may not find Raju Sharma to help. 🙏🏼🙏🏼🙏🏼 – at Nagpur, India