The Compass Automation Platform is your engagement conduit for extraordinary customer experiences through voice and text automation.
Amherst, NY
Joined June 2011
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IVR Tech Group retweeted
Welcome to Monarch. We’re here to foster engaging conversations on #mentalhealth and help you find a #therapist that meets your needs. ➡️ Meetmonarch.com
IVR Tech Group retweeted
Invoice Cloud’s platform drives 2 to 3 times industry average e-payment adoption rates by simplifying the user experience and engaging customers. Learn how we helped this customer simplify payments to improve customer satisfaction: ed.gr/cla4f #cx #csat #selfservice
IVR Tech Group retweeted
How to identify an online payment platform that will improve the user experience and drive results: ed.gr/cfku1 #ux #cx
IVR Tech Group retweeted
With an enhanced customer experience, Grayson-Carroll-Wythe Mutual Insurance saw a boost in self-service and #onlinepayments across the board. Learn more: ed.gr/cjvmj
IVR Tech Group retweeted
For insurance companies, most traditional on-premises or hosted models aren’t cutting it when it comes to collecting online payments. Here are 4 important benefits of SaaS for insurance companies: ed.gr/cdy3q #onlinepayments #saas #insurance
IVR Tech Group retweeted
Machine learning can give healthcare workers a ‘superpower’ #AI #MachineLearning #data #healthIT bit.ly/3dzkwSK @HealthITNews
IVR Tech Group retweeted
Learn how to forgive. Don’t hold grudges. Life is too short. You end up angry, bitter & stressed out. The negative energy that comes from harboring a grudge can kill happiness. One strategy is to learn to agree to disagree.
IVR Tech Group retweeted
Educating customers about their ability to pay bills online and encouraging them how to use your platform can be a challenge. Here are 4 ways to encourage online bill payment: ed.gr/ch2mu #onlinepayments
IVR Tech Group retweeted
"Content doesn't create leads."
Maybe not directly. But bad, poorly produced content that creates a negative, forgettable experience will send customers in another direction, as well.
#CX
IVR Tech Group retweeted
"Companies that provide excellent customer experience tend to outperform competitors as they ride on the shoulders of happy customers. "
Infographic on the growth of #omnichannel #cx and why it's so important: ed.gr/ciafz
IVR Tech Group retweeted
Encouraging water efficient behavior js one of the most powerful methods in assuring lower water bills. Learn how @GetWaterSmart and Invoice Cloud are making this possible: ed.gr/chbi4 #onlinepayments #selfservice
IVR Tech Group retweeted
Instead of focusing only on our own internal #KPIs, how much are we shifting and improving our customers' KPIs? In this excerpt from a recent live, I answer a viewer question on measuring post-COVID. Follow @JeanneBliss here or on #LinkedIn to get notified when my live starts.
IVR Tech Group retweeted
For many utility companies, billing customers and collecting payments can be a challenge. Here's how helping customers #gopaperless can solve these issues: ed.gr/b984u #cx #onlinepayments
IVR Tech Group retweeted
Many software providers claim to deliver #SaaS applications, when they are actually offering a traditional hosted or on-premises software solution with web-based access. This practice is known as cloudwashing. ed.gr/cbbuy
IVR Tech Group retweeted
Giving is part of the customer experience. Customers like to receive, and when they do they return the “favor” by spending their money with you.
IVR Tech Group retweeted
A1 It's important to differentiate what *a* customer experience is + what *customer experience* is as a business discipline. You don't necessarily need tech to provide *a* customer experience but tech is becoming more and more important to the discipline of CX. #CXChat
IVR Tech Group retweeted
39% of businesses use some form of texting to communicate with their customers.
If yours is not, @IVRTechGroup can help. #IVR #SMS #textmessaging
IVR Tech Group retweeted
What is hyper-personalization and how to achieve it in your CX program? Read this to learn >> How to Hyper-Personalize the Customer Experience buff.ly/32M6SqB @getfeedback #custexp #cx #personalization #marketing #hyperpersonalization
IVR Tech Group retweeted
Living in the age of ‘continuous parenting’ is burning parents out. Here’s why: bit.ly/39FnXW3 via @MotherlyMedia #parenting #parentingtips
