Households respond to inflation by buying less rather than trading down, with low-income households cutting volume nearly proportionally. Read the new JR research: sciencedirect.com/science/ar… #JournalofRetailing #Inflation #GroceryShopping #Inequality

🌬️ A new Journal of Retailing article introduces AirQual, a scale that captures customers’ perceptions of in-store air quality and its links to satisfaction and dwell time. 🔗 Link: sciencedirect.com/science/ar… #Retailing #CustomerExperience #AirQuality

🛒📊 When national brands enter hard discounters like Aldi or Lidl, conventional supermarkets lower their prices, while national brand sales increase on average, finds a forthcoming JR study. 🔗 Link: sciencedirect.com/science/ar… #Retailing #HardDiscounters #NationalBrands

Just published – a new scale to measure customers’ overall evaluative judgment of AI-enabled systems in retailing contexts. Read the open-access article at: doi.org/10.1016/j.jretai.202… #ArtificialIntelligence #Retail #CustomerExperience #JournalOfRetailing #ScaleDevelopment

🖼️ More visuals don’t always help sell experiences. Too much visual exposure can lower buying intentions unless the extra visuals show genuinely new and varied aspects. Read more at: sciencedirect.com/science/ar… #VisualMarketing #ConsumerBehavior

Check out the September 2026 issue of JR:sciencedirect.com/journal/jo… This issue brings together new research on algorithms and consumer manipulation, payment options, NFTs, shopping malls, authenticity, luxury, promotions, pricing, variety seeking, packaging, and service recovery.

🤝 New in Journal of Retailing: Employee unionization at a customer firm lowers the trade credit it receives from suppliers. Read at: sciencedirect.com/science/ar… #Unionization #TradeCredit #JournalOfRetailing

📱 New in the Journal of Retailing: Users who saw an ad before downloading an app used it about 8% more afterward. Read the open-access article: sciencedirect.com/science/ar… #MobileMarketing #AppRetention #ConsumerBehavior

Counterintuitive but true: product returns drive future sales, especially for variety seekers and low-spenders. Read the open-access article at: sciencedirect.com/science/ar… #ProductReturns #PostReturnSalesLift #ProductReturnsRiskReduction

Two new meta-analyses show how retail effectiveness varies across the customer journey: AR/VR attributes matter differently by stage, while loyalty programs have their strongest effects at purchase. Link: sciencedirect.com/science/ar… sciencedirect.com/science/ar…

What happens when influencers become sellers? New research in the Journal of Retailing reveals “influselling,” a distinct retail format where authentic relationships, not just products, drive sales. Read: sciencedirect.com/science/ar… #InfluencerMarketing #SocialCommerce #retailing

Can a little rudeness boost sales? New JR research finds that low-level frontline incivility can increase transactional selling—but hurt relational selling. Link:sciencedirect.com/science/ar… #FrontlineEmployee #CustomerIncivility #EmployeeWellbeing

Customer incivility isn’t always bad for business. A new JR study shows that frontline employees’ interpretations of it determine whether it drives proactive or counterproductive behavior. Read at: sciencedirect.com/science/ar… #FrontlineEmployee #EmployeeWellbeing #Retailing

📢 A new chapter for the Journal of Retailing. Read the new editorial by our new Editors-in-Chief - Els Breugelmans, David Hardesty & Anne Roggeveen - and thank Katrijn Gielens for four years of outstanding leadership. sciencedirect.com/science/ar… #Research #Retailing #Marketing

Should e-tailers open their IoT platforms to manufacturers—or reserve access for their own products? Explore new JR research at sciencedirect.com/science/ar… #IoT #SmartHome #PlatformStrategy #RetailInnovation

Would you rather negotiate with AI? New JR research finds that less-confident sellers may prefer AI because they expect more consistent price offers. Read at: sciencedirect.com/science/ar… #AI #Negotiation #Pricing

Can sustainability claims on packaging shape consumer choice? New JR research finds that a few targeted, negatively framed claims may outperform multiple messages. Read: sciencedirect.com/science/ar… #JournalofRetailing #FMCG #PackagingDesign #Sustainableconsumption

New research in the Journal of Retailing shows that storytelling can make a standard product feel personally tailored—even when the product itself does not change. Read more at: sciencedirect.com/science/ar… #ProductStorytelling #ConsumerBehavior #NarrativeTransportation

Research by Jung et al. confirms that too much empathy hurts frontline performance—and performance pressure protects employees from burnout? Perspective-taking and pressure reshape customer interactions, learning, & depersonalization: doi.org/10.1016/j.jretai.202… #JournalofRetailing

Recent research by Ding et al. shows that under copycat competition, genuine luxury brand profit follows a U-shape in consumer status preference, which in turn drives the brand's quality-disclosure incentive: doi.org/10.1016/j.jretai.202… #JournalofRetailing #CopycatLuxury