We're here to help with any Jack Wills queries you have! We'll aim to respond to your tweet as quickly as we can & we're here Monday –Saturday 9am until 6pm
London, UK
Joined June 2009
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Hi Becky, I am sorry but that is not available online. If you call us, we can try and place an order for you? Team JW x
our Kingston store is out of stock in that item,We would need you to return it back to our returns address for exchange.
Team JWx
I can confirm you can return your item in store,Could you confirm the name of the item that is faulty.
Team JWx
I am sorry to hear this,Could you please provide us with your order number,It generally begins with ODW
Team JWx
Hi Becky, we have the Beeford Bag available in Pale Grey! It is so pretty! I have it and you should get one too ;) Team JW
Hi Jannicke, Unfortunately we cannot guarantee delivery for Thursday as your order is yet to be dispatched. Team JW x
Hey, please can we take your order number and we will see if we can amend this asap for you. Thanks, JW x
natalielamy Give us a ring on 03330142020 and we'll check if any orders have been placed, if not we'll do this over the phone for you. -JW x
Hey MissAimee05, sadly we do not stock these anymore. However, we have a lot of similar,lovely dresses on our website. Have a look! -JW x
@meganletts Hi Megan, we can do that for you. Please DM us your old and new email address! Thanks, Team JW x
NUS discounts/other promos are not valid with Sale items! That is why it is not redeemable! Thanks, Team JW x
Hi your postage cost for returning the items has been refunded today and you should receive this in 3 to 5 working days! x
Hey David, Sorry to hear this! Can you DM us with the order number so we can look into this? Team JW x
Sorry to hear this! Can you DM us with more info regarding the loyalty voucher so we can investigate into this? Team JW x
Hey Kayleigh, Sorry to hear this. Can you DM us with more info on your returned jackets so we can look into this? Team JW x