MD @chaptrstudio. All tweets are my own.
Brighton, UK
Joined December 2009
- Tweets1.3K
- Following492
- Followers315
- Likes588
The tyre of a car received from @enterprisecares - with an unsafe patch. We had a baby and a 3-year-old travelling. We couldn't see this as the car was dirty when we picked it up but they are charging us for the cost of the repair and replacement car because we signed a form. 1/2
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Our experience in trying to deal with this and get them to see reason has been absolutely shocking - this was a matter of safety and my whole family were at risk due to a shoddy tyre repair. @brightonargus in case you're interested in our experience.
Hi @enterprisecares @Enterprise @UKEnterprise - we are being ignored by Enterprise France who rented a faulty car to us, endangering our baby and young child, and are now threatening us with bailiffs for an unpaid invoice to cover the towing of the faulty car. 1/2
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Hey @GOoutdoors my wife purchased a bike which is faulty, support over email isn't helping us and we don't have the option to return the bike to a store. We're trying to get a refund. Can you please help?
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Hey @JDSports I sent a complaint on Tuesday via email but haven’t received as much as an acknowledgment?
Well, @CalibreBikes, I really did try. I’ve had 4 orders cancelled by @JDSports in the last two weeks. I even tried with @MilletsHelpTeam and @blacks_online but no luck. No compensatory offers for my trouble, just empty apologies. Excited for my @Sonder_bikes order via @Alpkit 🤞
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@millets_online @JDSports have passed me your way for an order I placed on Monday. Would be great to get an update...
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So @JDSports still continue to take orders for @CalibreBikes which can not be fulfilled. That was the third time, this time with Blacks! I wonder how many times I have to order and pay before they send me one... I’ll keep you posted!
I wouldn't try and order a @CalibreBikes from @JDSports at the moment. I've had two orders cancelled in a week - despite the website saying (and still saying) they are in stock and that my order is 'locked in'. Not a great customer experience.
@JDSports I've just received a refund for an order because it's out of stock, but on your website, it says it's in stock. What's going on?
I want to thank @Bounce_BackLoan for its support; yesterday we finally received our BBL funds from HSBC. It required 2 loan agreements, 23 days, hours on hold, a complaint and an email to the CEO. But we got there in the end!
Hi @HSBCUKBusiness I'd like to log a formal complaint, please will you provide me with a direct line as I don't want to wait on hold for 3 hours. Thanks
Any @HSBCUKBusiness customers in desperate need of funds from the Bounce Back Loan Scheme, I've just been informed that even once you've signed the loan agreement they have no timescale for when the funds will arrive... they can't tell you anything but to wait it out :/
It's clear whilst trying to manage the Bounce Back Loan situation @HSBC @HSBCUKBusiness are literally creating a PR nightmare for themselves. We just want some transparency. That's all. But we're all in the dark! Online chat was useless this morning and I'm still on hold (45mins)
Just finished reading the Silent Patient by @AlexMichaelides. That ending was brutally epic.
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Hi @HSBCUKBusiness I am an existing HSBC customer and applied for a Bounce Back Loan Monday at midday. I haven't received any communication yet, and I know Natwest have been paying out within 48 hours. How long should I wait before making a call?
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The team culture at @chaptrstudio that helped us win more projects! chaptr.studio/what-business-… #agencylife #business #culture #businessgrowth
Agencies are all about people.
Though all agencies create amazing work, we think the most important thing a studio can create is its culture. Our MD @JoeChaptr talks about the value of said culture, and how it we make it work.
bit.ly/2LREgYv
#studiolife #culture #designagency
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