John Patterson (@JohnPattersonJP) header
John Patterson (@JohnPattersonJP) profile picture

John Patterson

@JohnPattersonJP

Executive Leader in Customer Experience & Success

 Newcastle Upon Tyne, England
Joined July 2015
  • Tweets2.1K
  • Following345
  • Followers493
29Media
Photo by John Patterson (@JohnPattersonJP)Photo by John Patterson (@JohnPattersonJP)Photo by John Patterson (@JohnPattersonJP)Photo by John Patterson (@JohnPattersonJP)Photo by John Patterson (@JohnPattersonJP)Photo by John Patterson (@JohnPattersonJP)Photo by John Patterson (@JohnPattersonJP)Photo by John Patterson (@JohnPattersonJP)Photo by John Patterson (@JohnPattersonJP)Photo by John Patterson (@JohnPattersonJP)
John Patterson retweeted
David M Shaw (@DShawCX) profile picture
David M Shaw@DShawCX2 Dec 2021
We are so proud to share that we have won two awards at the North American Customer Centricity Awards 2021. 🎉💚 🏆 Overall Winner 2021. 🏆 Customer Insight & Feedback VOC 2021 Winner.
Image from David M Shaw (@DShawCX)
2
4
Fantastic news. Well done team! @suegoble
Upland Rant & Rave (@RantandRaveUK) profile pictureUpland Rant & Rave@RantandRaveUK7 Nov 2019
Shout out to @sageuk for winning the Together Team award at The Ravees 2019! #CXR19 #Raveolution2019
Image from Upland Rant & Rave (@RantandRaveUK)
1
3
John Patterson retweeted
Javier Gallardo (@jgallar) profile picture
Javier Gallardo@jgallar9 Oct 2019
Replying to @JohnPattersonJP
@JohnPattersonJP @DShawCX @MichaelTully8 WE ARE THE WINNERS!!!!
Blanca Moraleda (@Blanca_Moraleda) profile pictureBlanca Moraleda@Blanca_Moraleda9 Oct 2019
Hemos ganado!!! @SageSpain @luispardo1
1
1
3
John Patterson retweeted
Sabby Gill (@sabbygill7) profile picture
Sabby Gill@sabbygill715 Apr 2019
Fantastic new initiative by our @sagefoundation team to help people get back into work chroniclelive.co.uk/business… @sageuk #NorthEast #Newcastle #backtowork @Graemewhitfield
Newcastle software firm Sage offers people chance to get back into work

Newcastle software firm Sage offers people chance to get back into work

Company's Pathways programme is aimed at parents and former members of the Armed Forces

chroniclelive.co.uk
12
1
21
John Patterson retweeted
Steve Hare (@SteveHare) profile picture
Steve Hare@SteveHare17 Mar 2019
So proud to have reached our target for the #1MillionChallenge. I write in @ukfundraising about @sagefoundation and what it means to @sagegroupplc. Oh, and I set ourselves a new target! fundraising.co.uk/2019/03/17…

Sage Foundation is doubling its target to a $2 Million Challenge

When I was appointed CEO of Sage in November, I was determined to put colleagues at the heart of our vision. Their spirit, commitment and dedication – to Steve Hare, CEO of Sage, announces a doubling...

fundraising.co.uk
2
14
3
53
Awesome treat for our new colleagues today - some of our expert CX team called to talk about Rant and Rave, Magic Moments and all things CX! Thanks so much @marc_walmsley7 and @EloiseKinloch ! @tamsin_bradford @MichaelTully8 @JohnPattersonJP @jonnieboyh @sabbygill7
Image from Sage UKI Learning Services (@AwesomeTeamof)
2
4
14
Sage is hiring! Come join the Investor Relations team. Opportunities in London Bridge and Newcastle @sagegroupplc @sageuk #Investorrelations #lifeatsage sagehr.secure.force.com/care… sagehr.secure.force.com/care…
1
12
2
20
John Patterson retweeted
Sage (@sagegroupplc) profile picture
Sage
@sagegroupplc17 Jan 2019
Today we announced our Q1 trading update. Group organic revenue increased by 7.6% to £465m and recurring revenue increased by 10.5% to £387m. Read more about our Q1 here sage.com/corporate/investors…
1
23
3
53
Enjoyed it thoroughly. Thanks for having us! #WWCH #Reviews #CX
UKCHAwards (@UKCHAwards) profile pictureUKCHAwards@UKCHAwards12 Dec 2018
Ash Rama from @Trustpilot and Michael Tully from @sageuk presenting on “Driving Customer obsession through reviews”. #tips #WWCH #complainthandlingconference #CX #awardsinternational
Image from UKCHAwards (@UKCHAwards)
2
11
I’ve had some awesome feedback and questions on the back of an amazing experience today. Great sitting alongside @JohnPattersonJP & @kvogelberg on @sagegroupplc tv today talking all aspects of #innovation thanks for the pics everyone 😂
Image from Katie Powell (@KatiePowellSage)
Image from Katie Powell (@KatiePowellSage)
Image from Katie Powell (@KatiePowellSage)
3
2
1
32
John Patterson retweeted
Jon Earnshaw (@JDearnshaw) profile picture
Jon Earnshaw@JDearnshaw8 Nov 2018
Useful insight & reminders from @JohnPattersonJP @sagegroupplc #CER18
James King (@JamesKingSF) profile pictureJames King@JamesKingSF8 Nov 2018
John Patterson, VP Customer Experience at @sagegroupplc, “look after your employees, they’ll look after your customers...a positive behaviour results in a higher NPS, negative behaviour reduces NPS by 45 points!” #cer18 #raveolution #VoiceoftheEmployee
Image from James King (@JamesKingSF)
1
1
John Patterson retweeted
StandardsInt (@StandardsInt) profile picture
StandardsInt@StandardsInt8 Nov 2018
Starting the day with a positive mindset can be infectious on the rest of your team! Happy people = happy customers! @JohnPattersonJP @RantandRaveUK #CER18 – at Greenwich, London
Image from StandardsInt (@StandardsInt)
3
7
Getting our attention with the #StarWars or #SageWars is @sagegroupplc VP of #CustExp good start by @JohnPattersonJP @RantandRaveUK
Image from Naeem Arif ~ CCXP, MBA, SAP (@NaeemArif_)
1
6
Great initiative from SageGroup who implemented ‘Random Act of Kindness’ within their Organisation which contributes to increased #CustomerSatisfaction and #CustomerDelight @JohnPattersonJP – at Greenwich, London
Image from Naeem Arif ~ CCXP, MBA, SAP (@NaeemArif_)
2
5
John Patterson retweeted
Stuart Fearn MBE (@stufearn) profile picture
Stuart Fearn MBE@stufearn8 Nov 2018
#raveolution great presentation by @JohnPattersonJP . Sure the @NewcastleBSoc could learn a lot about getting the best from Rant and Rave.
Image from Stuart Fearn MBE (@stufearn)
2
2
1
5
It’s simple ‘Happy Customers spend more & stay longer’ #CER18 @JohnPattersonJP #CustomerRetention @sagegroupplc
Image from Naeem Arif ~ CCXP, MBA, SAP (@NaeemArif_)
1
5
8
Loved seeing @stevehareCFO change to @stevehareCEO - it represents a new dawn for Sage, our colleagues, our customers and our @SagePartners. The future is very bright! #lifeatsage
8
1
26
Replying to @SteveHare @jenniferwarawa @sagegroupplc
Well done @SteveHareCEO @sagegroupplc
1
1
Happy #CXDay 2018! If CX Day had a positive song, what would it be? How about 'CX on Fire!'? Or maybe 'CX'y and I know it'? Also, what negative songs would we close the loop on? 'I can't get no, satisfaction'? 'Call Me'? #CXDay2018 #LifeatSage
1
8
John Patterson retweeted
Michael Tully (@MichaelTully8) profile picture
Michael Tully@MichaelTully82 Oct 2018
Incredibly lucky to be working alongside all of these amazing #CX leaders @sagegroupplc. We’re all having a massive around the world #CXDay celebration 🎉 today. Enjoy! #LifeAtSage
Image from Michael Tully (@MichaelTully8)
1
5
1
17
Load more