CEO of Complete XRM, inc, Chief Planner at PlanPlusOnline, husband, father, and road bike enthusiast.
Salt Lake City Utah
Joined November 2013
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Everything in life is essentially a time management problem... How much of your time are you going to spend doing the thing that matters to you?
If you can't prove ROI, CI becomes vulnerable!! Chris Keahey on KPI Fireside: validated data beats projected savings, and finance alignment is non-negotiable! rss.com/podcasts/kpi-firesid… #LeanSixSigma
“Innovation is not a flash of genius. It is hard work, which should be organized as a regular activity in every unit of the company, and at every level of management.” — Peter F. Drucker
Stop waiting for the eureka moment!!
Great leaders “own the thinking process, not the thinking”!! @kbjanderson, author of the Shingo Award-winning Learning to Lead, Leading to Learn, on developing problem solvers instead of being the hero! rss.com/podcasts/kpi-firesid…
Try this: use a Quote of the Day in your daily standup or huddle, then end with a word of the day and a group cheer!! Running standups in Slack or Teams? @StandupAlice makes them better! kpifire.com/blog/quotes-abou…
Automating a bad process with AI just helps you fail faster at larger scale!! John Hetherington of We Deliver Your Vision on why a 2x growth target breaks most operations, and using 3 metrics instead of 10! rss.com/podcasts/kpi-firesid… #AI
“Continuous improvement is better than delayed perfection.” — Mark Twain
Ship the improvement today!! Perfect can wait. #Kaizen
Continuous improvement belongs to LEADERSHIP, not a dedicated team!! @KarenMartinOpEx on Clarity First, plus how to pick the relevant few metrics instead of drowning in data! KPI Fireside: rss.com/podcasts/kpi-firesid… #Lean
“Improvement is a team sport—and leaders create the conditions for change. Improvement is a habit, not a project.”
Habit, not a project!! What's one improvement habit your team runs every week?? #ContinuousImprovement
Execution can NEVER make up for strategic ambiguity!! Sylvie Fortier of Phoenix Praxis (a Motorola vet from the foundational years of Six Sigma!) on Operational Excellence Everywhere. KPI Fireside: rss.com/podcasts/kpi-firesid… #OpEx
Talented people, good tech, strong processes and plenty of resources... and STILL slow?? Often it's not a lack of effort, it's a bottleneck!! The hidden cost of bottlenecks and how to remove them: kpifire.com/blog/how-to-remo…
Lean in accounting?? YES! Former CFO Nick Katko (our very first guest!) traced a 43% invoice defect rate back to a flow problem. KPI Fireside: rss.com/podcasts/kpi-firesid… #LeanAccounting
“Success is the sum of small efforts, repeated day in and day out.” — Robert Collier
That's continuous improvement in one line!! What's your small effort today?? #Kaizen
“We don't have time for this” is the single best signal that improvement is overdue!! David Norris on Building a Culture of Improvement: “You don't have time not to.” KPI Fireside: rss.com/podcasts/kpi-firesid… #CI
“In God we trust; all others must bring data.” — W. Edwards Deming
Executives don't approve ideas, they approve business cases!! Our free ROI calculator helps you prove the impact of your CI program: kpifire.com/lm-roi-calculato…
The absence of reported problems is never the same as the absence of real problems!! Keshawn Cupid (@modernkaizen) on The Next Generation of Continuous Improvement: rss.com/podcasts/kpi-firesid… #ContinuousImprovement
Site B struggling with the exact same bottleneck Site A solved six months ago?? Ugh! Stop reinventing the wheel and scale the wins you already have!! kpifire.com/blog/best-practi… #OpEx