Legal Aid Agency Customer Service

A #HelpUsSayYes webinar at 4pm on Thursday 19 November, from the Civil Billing Team, will focus on the billing assessment and appeals process on certificated bills, giving you practical steps you can implement immediately 💻✔️ To register 👇 ow.ly/ElRV50ZYnp6

Are you a civil #LegalAid provider? 📌 Take a look at #LegalAidLearning to find a range of content relating to civil applications, billing and more 🖥️📝 Access the website here 👇 ow.ly/IIXg50Zu85f

As part of the #HelpUsSayYes campaign, the clinic on 18 November allows providers to book a virtual appointment with experienced case managers to discuss current HCF cases 🖥️ The deadline to register is 5pm on 11 November 2026 📌📆 To register 👇 ow.ly/F49o50ZYn4y

We are online today between 9:30am and 3:00pm to answer queries about #Crime and #Civil #LegalAid ⚖️ If your #Query is case specific please send us a direct message and we will be happy to help you ✉️ #HappyToHelp #LegalAidAgency #CustomerService #LAA #Solicitors 💻

Save time by checking our timescales for processing #Crime #LegalAid applications and bills online 📆⏰ Access the page here 👇 ow.ly/51H250ZVUaa

The Online Support Team (OST) are introducing a new way of working to improve support for legal aid providers needing technical assistance 🖥️📌 From 28 September 2026, please submit technical support requests via the new form rather than emailing OST 👇 ow.ly/Y7YS50ZOMsw

Making a criminal legal aid application in Apply? If your client is in court custody or serving a prison sentence, add their prisoner number in the further information field. If it's not yet known or allocated, please state this in that field. ow.ly/KeiW50ZXWrI

We are online today between 9:30am and 3:00pm to answer queries about #Crime and #Civil #LegalAid ⚖️ If your #Query is case specific please send us a direct message and we will be happy to help you ✉️ #HappyToHelp #LegalAidAgency #CustomerService #LAA #Solicitors 💻

Our Change in Financial Circumstances course provides clear, step-by-step guidance to help legal aid providers understand when and how changes should be reported. Access the learning👇 ow.ly/hiMM50Zv1Ra

Need to submit a Prior Authority request through CCMS? 🖥️ Our CCMS Provider: Prior Authority course provides practical guidance to help you understand the process, complete requests accurately, and avoid common mistakes. Access the guide 👇 ow.ly/NUGp50ZxGmX

Want a better understanding of the management information available within DSCC? 💻 Our short training video walks you through key reporting features, helping you find the information you need quickly and effectively. Watch the video👇 ow.ly/N7ut50Zv2b0

We are online today between 9:30am and 3:00pm to answer queries about #Crime and #Civil #LegalAid ⚖️ If your #Query is case specific please send us a direct message and we will be happy to help you ✉️ #HappyToHelp #LegalAidAgency #CustomerService #LAA #Solicitors 💻

Save time by checking our timescales for processing #Civil #LegalAid applications and bills online 🕰️🗓️ Access the page here 👇 ow.ly/jmIv50ZVUnc

Do you need a #CCMS refresher? Are you new to the system? 💻 We have spaces available on our trainer-led online courses running on the weeks commencing Monday 9 and 23 November 2026 📅 Sign up here 👉 ow.ly/25qI50TzMZt

From 24 October actions that are overdue and have not been completed will be automatically returned to the LAA for review. You may receive notifications about actions that have not been completed. These notifications may be sent regarding your pre-SiLAS user and new account 💻

We are online today between 9:30am and 3:00pm to answer queries about #Crime and #Civil #LegalAid ⚖️ If your #Query is case specific please send us a direct message and we will be happy to help you ✉️ #HappyToHelp #LegalAidAgency #CustomerService #LAA #Solicitors 💻

Save time by checking our timescales for processing #Civil #LegalAid applications and bills online 🕰️🗓️ Access the page here 👇 ow.ly/jmIv50ZVUnc

From 24 October actions that are overdue and have not been completed will be automatically returned to the LAA for review. You may receive notifications about actions that have not been completed. These notifications may be sent regarding your pre-SiLAS user and new account 💻

Need to understand when and how to claim Payments on Account of Profit Costs? 📝 Our online course provides practical guidance on the process, including eligibility, requirements, and key considerations when submitting a claim ✏️ Explore the course 👇 ow.ly/xQGP50ZxG5M

We are online today between 9:30am and 3:00pm to answer queries about #Crime and #Civil #LegalAid ⚖️ If your #Query is case specific please send us a direct message and we will be happy to help you ✉️ #HappyToHelp #LegalAidAgency #CustomerService #LAA #Solicitors 💻