Head of #customerservice at @sesamecare, šlover, š„¦hater, nicest person youāll meet in the line at Starbucks (#coffeefirst)
NYC
Joined March 2009
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@PSIServicesLLC I've been trying to get a hold of a CX rep for over three weeks. I've been disconnected, hung up on, and told someone would get back to me, but no one has. PLEASE HELP!!
āCustomers actually start to delay how often they interact with the company because they donāt want to have to deal with the follow upā š³
wsj.com/articles/its-time-toā¦
@WSJ #cx #CustomerExperience
Love this article from ā¦@EvolvingMgmtā© about workplace flexibility ā especially how everyone has different energy cycles... shout out to all my early birds! š
The Importance of Workplace Flexibility | Evolving Management evolvingmanagement.com/workpā¦
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āThe most admired companies ... work to remove boundaries and pressures that prohibit customer-driven decision making.ā
Great article from @MyCustomer
mycustomer.com/customer-expeā¦
Happy I had the opportunity to share how my team at @Sesamecare turns around tough experiences by advocating for our customers
www-nicereply-com.cdn.ampproā¦
Read along to hear from other champions of advocacy-driven service approaches
#CustomerExperience #cx #CustomerService
Robots are going to rise, but āleisureā it what will keep us in business sloanreview.mit.edu/article/ā¦ via @mitsmr
#EmployeeExperience #CustomerService
Monday morning reads: So much goodness in this article from ā¦@CallCenterICMIā©
#CustomerFirst #CustomerExperience
Being Customer-Centric Is a Requirement, Not an Option icmi.com/Resources/2020/beinā¦
One hour on the phone with @VerizonSupport and they did nothing. Still no internet. #VerizonIsTheNewTimeWarner
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Use symptoms in copy to show you feel prospects' pain & are uniquely qualified to help unbounce.com/landing-page-coā¦ via @unbounce #copywriting
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Why do we romanticize stress? And 3 ways to quit it: theeverygirl.com/why-do-we-rā¦ via @TheEverygirl_
MT @WeddingWireEDU: Whatās next in #socialmedia? Our October recap features updates from the top social networks hubs.ly/H01l7Bw0
Boom - Brace Yourself: Facebook Profile Pics Can Now Be GIFs stylecaster.com/facebook-proā¦ #socialmedia #Facebook
Important late night reading xitter.gq/buzzfeedquiz/status/64ā¦
Don't miss the free #CambridgeUSForum 9/29 w/ admissions chat from @VanderbiltU @UTKnoxville bit.ly/1L80pus #TNedu #edchat #k12
Donāt miss an admissions chat w/ Univ of Tennessee & Vanderbilt at the #CambridgeUSForum 9/29 cie.org.uk/usa/regional-foruā¦ #TNedu #edchat