CX Consultants, inspiring clients to achieve better outcomes for all through transformational customer experience management
England, United Kingdom
Joined May 2015
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As AI and technology accelerate, human skills like active listening are becoming more valuable, not less.
Better listening leads to better understanding. Better understanding leads to better decisions.
More info:
training.lexdengroup.com/abo…
#Leadership #ActiveListening
CX Tech Demo Day returns.
16 & 17 Sept 2026 | Online
AI | VoC | CCaaS | CXM | Service Design | Operational Excellence
Join demos, live Q&As and CX discussions: lnkd.in/dhqTftGz
Demo enquiries: [email protected]
#CXTech #CX #CustomerExperience
Customer-centricity does not start with tools.
It starts with curiosity.
Customer CentrIQ™ helps CX professionals explore the 7 behaviours linked to effective CX leadership.
Free assessment + instant report:
training.lexdengroup.com/cus…
#CX #CustomerExperience #CXLeadership
Your first step into structured CX training.
Join our 1-Day Live Training for the Mini MBA in Customer Experience Management.
Covers 3 of the 10 modules
28 May
9AM–5PM BST
Live Online
Register: links.lexdengroup.com/widget…
#CX #CustomerExperience #MiniMBA
Final opportunity to register for our Mini MBA in Customer Experience Management Open Hour.
Join us online on Thursday 21 May with Christopher Brooks & Michael Brandt.
Limited seats remaining.
Register: training.lexdengroup.com/inf…
#CX #CustomerExperience #MiniMBA
Active listening is now recognised by the @wef as a key workplace skill.
Better listening improves decision-making, collaboration and trust.
We have launched Active Listening, the first course in Lexden’s Executive Listening & Decision Making Series. training.lexdengroup.com/abo…
Customer experience leadership requires more than instinct.
Join our Mini MBA in CXM Open Hour to explore structured CX leadership development and practical learning pathways.
📅 Thurs 21 May 2026
💻 Online
Register: lnkd.in/ew4bKA2R
#CX #CustomerExperience #MiniMBA
Do you commute to Luxembourg for work from Belgium, Germany, or France?
Lexden is seeking participants for a short online interview relating to healthcare provision.
Incentive included.
📩 [email protected]
#Luxembourg #Healthcare #Research
Lexden, in partnership with ZHAW School of Management and Law, announce the European B2B CX Conference 2026.
📍 Winterthur, Switzerland
📅 5 November 2026
Register your interest: b2b.lexdengroup.com/register…
#B2BCX #CustomerExperience #CXLeadership #CXConference
Master Customer Experience.
Most people work in CX. Few lead it.
Join our Mini MBA Open Day:
training.lexdengroup.com/inf…
#CX #CustomerExperience #Leadership #MiniMBA #CareerGrowth
🤖 Made with AI
How CURIOUS are you… really?
Customer-centricity isn’t a label.
It’s a mindset.
From starting out to mastering it, curiosity is what drives progress.
Open the door. Take the assessment:
training.lexdengroup.com/cus…
#CustomerExperience #CX #CustomerCentric #Leadership #Mindset
How curious are you?
Customer-centric leadership starts with mindset.
Not tools. Not processes.
Customer CentrIQ™ shows you where you stand.
Open the door. Take the assessment:
training.lexdengroup.com/cus…
#CustomerExperience #CX #Leadership
At CX4Good Live on 15 April, you’ll hear from practitioners working across essential services, global CX communities & social impact initiatives.
➡️design for vulnerable customers
➡️ successful cx approach
➡️balance commercial goals with social impact
lnkd.in/ecpZV2Ee
Want to build practical Customer Experience Management skills?
Join our 1-day live online CX training with course director Christopher Brooks (CXM Star 2026).
✔ 3 Mini MBA modules
✔ Practical CX frameworks
✔ Small group learning
£300 | Limited places
eventbrite.co.uk/e/customer-…
CX transformation rarely fails due to effort.
It fails due to capability and mindset.
Customer CentrIQ™ is a free, short assessment to show where yours stands — and where to focus next.
Start here → lnkd.in/e4vfC87S
What's your Customer CentrIQ? Discover how much of a role model in customer centricity you are with this free IQ test linkedin.com/pulse/whats-you… via @LinkedIn
Our Mini MBA in Customer Experience Management Open Day runs TODAY at 1pm CET.
The session is designed for people who are unsure:
- About level
- About time commitment
- Whether this qualification fits role/aspirations
Register to get the link lnkd.in/ew4bKA2R
This Thursday at 1pm CET, we’re hosting our next Open Day for the
Mini MBA in Customer Experience Management.
In 45 minutes, you’ll understand:
What the programme covers
How it fits around full-time work
Whether it’s right for your role and experience
training.lexdengroup.com/inf…
The Mini MBA in CXM Live Online Training Day is running at the end of this week.
You’ll complete 3 core Mini MBA modules in one focused day, led live online by Christopher Brooks and Michael Brandt — both nominated CXM Stars for 2026.
👉 Book here:
lnkd.in/ex3ah2ak
CX capability doesn’t need a leap of faith. The Mini MBA in CXM – Live Online Training Day lets you complete the first 3 modules of the Mini MBA in one focused day.
CX foundations. Strategy. Measurement.
📅 30 January
👉 api.leadconnectorhq.com/widg…