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Manitoba Customer Contact Association

@MBCustContact

MCCA supports members and partners from coast to coast, recognizing the strength of the contact centre Industry across Canada.

 100-135 Innovation Drive
mbcustomercontact.org/
Joined May 2011
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WIL 2024 - thanks for attending! We truly appreciate everyone that attended and participated in this special day! Learn to think in positive affirmations! Start saying - "I approve of myself". MCCA Team
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MCCA 2024 Customer Service Week - mailchi.mp/524a92afb3f1/mcca…
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MCCA leadHERship - Women RISING - mailchi.mp/698a789ac694/mcca…
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Enjoy our latest newsletter Now you Know - mailchi.mp/9335548223c8/now-…
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Image from Manitoba Customer Contact Association (@MBCustContact)
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Check out our New Blog Post wix.to/D1AF410 Learn, Grow and Succeed with Manitoba Customer Contact.
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Women in Leadership 2024 - Women RISING Join us on October 22, 2024 as we celebrate Women RISING. EVERYONE IS WELCOME! For more information, be sure to visit our website at: mbcustomercontact.org/women-…
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Get to know your candidates with our comprehensive portfolio of assessments. Find out more about The Right Fit at wix.to/hfl6W7U
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Leadership Bootcamp - Intake 2 Call Centers are fast-paced and leaders need to balance priorities, manage workflows, react effectively, optimize, monitor, and keep everyone happy. For more information on this event, click the link below: wix.to/fVlKyaq #newblogpost
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Check out our latest blog post wix.to/UJ6zvqg #newblogpost
Great people + Great work = Super Service

Great people + Great work = Super Service

An administrative professional specializes in performing administrative support and clerical tasks in a company or office, ensuring accuracy and smooth workflow. Their responsibilities typically...

mbcustomercontact.org
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MCCA would like to thank all of those who attended and supported our AGM! A special thanks goes out to Annette Alix Roussin for her fabulous presentation on "Lets Imagine, Focus and Evolve". For our annual report, check out our website: mbcustomercontact.org/post/m…
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Image from Manitoba Customer Contact Association (@MBCustContact)
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In partnership with the University of Manitoba, Extended Education, the Certificate in Applied Management was designed to provide individuals the opportunity to combine management studies with applications relevant to their own careers. Learn more at mbcustomercontact.org/applie…

Applied Management | Manitoba CC

mbcustomercontact.org
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We are excited to have Annette Alix Roussin joining us for our AGM set for June 20, 2024. Really enjoyed these 2 podcasts - youtu.be/GWX2_cVGHoY?si=3c9J…. youtu.be/D5AbKCZkfTI?si=2bJ5…. Register at gifttool.com/registrar/ShowE….
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Manitoba Customer Contact Association's Annual General Meeting is right around the corner! Have you registered? For more information about our AGM and our guest speaker, Annette Alix Roussin, Msw. Rsw. check out our website: mbcustomercontact.org/events…
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Image from Manitoba Customer Contact Association (@MBCustContact)
Image from Manitoba Customer Contact Association (@MBCustContact)
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First Impressions Customer Service Your customer service representatives are the face and voice of your organization. Investing in customer service training is critical to fostering positive first impressions. Learn more at mbcustomercontact.org.
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Manitoba Customer Contact Association's annual general meeting is coming up soon! Check out the link below to find out more information about this event: wix.to/JNk88Zu
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Leadership Bootcamp - Effective leadership is critical to drive success in a call center. Supervisors must guide their teams toward achieving organizational goals while delivering exceptional customer experiences. Learn more at mbcustomercontact.org/events….
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Administrative Professionals - Discover your intellectual, organizational, and interpersonal abilities today by attending seminars and workshops that consistently meet the growing demands of business. More details at mbcustomercontact.org/admini….
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Image from Manitoba Customer Contact Association (@MBCustContact)
Image from Manitoba Customer Contact Association (@MBCustContact)
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MCCA Blog Post - wix.to/dwaV5Bw
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A diverse perspective on customer service - Contact Centre 101 training - wix.to/fWtNnuT
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Check out our latest blog post wix.to/HUq5yh8 #newblogpost.
Customer Service Professional Open House 2024 Calendar released

Customer Service Professional Open House 2024 Calendar released

Our Customer Service Professional Open House 2024 Training Calendar has been released.Open House session dates are as follows:January 4 - course is fullFebruary 1 - course is fullMarch 7 - course is...

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