Hi Emily, Thank you for your tweet, Please could you DM us. Gemma

Hi Tim, Thanks for taking the time to leave a review. We're really sorry to hear that our products haven't lived up to your expectations. If you haven't already, please reach out to our Customer Services team who'll be able to sort this out for you. Kind regards, Liliia

Hi Heidi, thank you for reaching out. We're sorry you're not happy with our delivery charges. These are based on order value and can be reviewed on our website - made.com/deliveries Kind regards, Fiona

Good afternoon Cailin, thanks for contacting us at MADE. If you can DM us your account details we can look into this further for you. Best wishes, Amy

Good morning Lewis, thank you for contacting us at MADE. If you could DM us your account details (full name, address and email address) we can look into this for you. Best Wishes, Amy

Thank you! Penn Bed will be available for Germany at the end of November. made.com/de/penn-metallbett-…  Please enter your email and click on "Benachrichtigen" and you will receive a notification when the item is in stock again. Kind Regards, Olga

Hello! Thank you for interest in our products. Could you please send us the name of the item instead of link? Best wishes, Olga

Hi Michael, thanks for contacting MADE. Sorry to hear of this. We can assist you quicker through a DM. Please DM us with your query and order details and then we can then get back to you. We are though happy to call you if this cannot be resolved here. Kind regards, Alex

Hello Oli, thanks for reaching out to us. I am so sorry to hear about this. Please kindly DM us with your order details so we can take a look into this for you. Best wishes, Anna

Hello Rachel, thanks for reaching out to us. We are so sorry to hear this. Please kindly DM us with your order details and we can take a look into this for you. Thank you, Anna

Hey Louise, After looking into this, regrettably, we are waiting for confirmation on when this will be back in stock from the manufacturer. Would you like to be added to the email list for specific updates on this particular item? If so please DM us your email address - Anna

Good evening Annette, thank you for reaching out to us. We are really sorry to hear that we have had to cancel your order and can see that we have just responded to you via DM. We look forward to speaking with you there shortly. Best wishes, Anna

Hi Rosa,  Our products are made in small batches by some of the best suppliers around the world - which means we are unable to stock or provide any parts of our items. As our suppliers would not provide spare parts. We are doing all we can to avoid any inconvenience that our c...

Hello Elly-May, Thank you for reaching out to us. I am sorry to hear this, please kindly get in touch via DM and we can take a look into this for you. Best wishes, Anna

Hi Jimmy, thank you for your message. Please pop us a DM so that we can discuss this issue. Chelsea

Hi Jimmy, thank you for your message. Please pop us a DM so we can discuss this issue, we have other security steps we can take. However we would need to discuss the order with the account holder. Chelsea.

Hi Jimmy, thank you for your message. Please pop us a DM with your order details and we would be happy to help. Chelsea.

Hi Jimmy, thank you for your message. Please pop us a DM with your order details and we would be happy to look into this for you. Chelsea

Hi Jimmy, thank you for your message. Please pop us a DM with your order details and we would be happy to look into this for you. Chelsea

Hi Luana, I'm sorry to hear about the payment issues you're having. Please do send us a DM with your account details so that we can look into this further. Thanks, Cerys