Mark Smith (@MapSmith13) header
Mark Smith (@MapSmith13) profile picture

Mark Smith

@MapSmith13

President at @Kitewheel Soccer Dad. Bringing #martech & #adtech together by unifying the customer interaction logic across channels

 Wellesley, MA
linkedin.com/in/mapsmith/
Joined July 2009
  • Tweets384
  • Following103
  • Followers241
14Media
Photo by Mark Smith (@MapSmith13)Photo by Mark Smith (@MapSmith13)Photo by Mark Smith (@MapSmith13)Photo by Mark Smith (@MapSmith13)Photo by Mark Smith (@MapSmith13)Photo by Mark Smith (@MapSmith13)
#cspDemo - hello from Mark :)
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Mark Smith retweeted
Kitewheel (@Kitewheel) profile picture
Kitewheel@Kitewheel24 May 2021
When Does the Guest Experience Begin? Sooner Than You Think. Don't miss this great interview with @MapSmith13 in @htmagazine! bit.ly/3fbO6AV #guestexperience #hospitalityindustry #digitalexperience #cx #marketing
Image from Kitewheel (@Kitewheel)
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Hump-Day wisdom from @MapSmith13, CEO of @Kitewheel. 💭
Image from Rethink Retail (@RETHINK_Retail)
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Your fav #retail #podcast is LIVE!🎙️This week @MapSmith13, CEO of @kitewheel joined RETHINK to talk about what’s driving #consumers' willingness to try new brands. Listen now! rethink.industries/podcast/r…
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Mark Smith retweeted
Kitewheel (@Kitewheel) profile picture
Kitewheel@Kitewheel5 Apr 2021
Great article from Mark Smith in @ForbesTechCncl: "Unlocking CX For The Mid-Market: Making Customer Journey Management Attainable". Check it out here: bit.ly/3rV97TA #cx #customerjourney #insight
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Some great talking points with @adrianswinscoe
Adrian Swinscoe (@adrianswinscoe) profile pictureAdrian Swinscoe@adrianswinscoe6 Apr 2021
Journey analytics and orchestration is helping brands stop doing stupid stuff – Interview with Mark Smith (@MapSmith13) of @Kitewheel bit.ly/2OObY2I
Image from Adrian Swinscoe (@adrianswinscoe)
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NEW PODCAST: Journey analytics and orchestration is helping brands stop doing stupid stuff – Interview with Mark Smith (@MapSmith13) of @Kitewheel bit.ly/2OObY2I
Image from Adrian Swinscoe (@adrianswinscoe)
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As journey management continues to be at the forefront of business success, we felt that all enterprises, not just the top tier, should have access to our tools at a scalable price businesswire.com/news/home/2…
Mark Smith retweeted
Kitewheel (@Kitewheel) profile picture
Kitewheel@Kitewheel26 Jun 2020
Kitewheel is proud to announce our strategic partnership with Quadient. By combining Kitewheel’s leading #customerjourney capabilities with Quadient’s, we have together made the Quadient Customer Journey Explorer even more powerful. Read more here: bit.ly/3fZZsFJ
Image from Kitewheel (@Kitewheel)
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Mark Smith retweeted
Kitewheel (@Kitewheel) profile picture
Kitewheel@Kitewheel22 Jun 2020
#JourneyOrchestration is a practice that every brand must embrace to build truly great customer experiences. Why not work with a leader in the field? Read the Forrester Wave report to find out who these leaders are and what sets them apart. Get it here: bit.ly/Wave2020T
Image from Kitewheel (@Kitewheel)
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Mark Smith retweeted
Shep Hyken (@Hyken) profile picture
Shep Hyken
@Hyken13 Apr 2020
5 Top Customer Service Articles For the Week of April 13, 2020 buff.ly/3cfb7ie @BuiltIn @MapSmith13 @TsTrv @ExploreAdeva #CustomerExperience #communication
Image from Shep Hyken (@Hyken)
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Mark Smith retweeted
Kitewheel (@Kitewheel) profile picture
Kitewheel@Kitewheel10 Mar 2020
Be one of the first to download the State of the Customer Journey 2020! It's chock full of #insights and key takeaways you can apply to your own #JourneyOrchestration efforts! Download Here: bit.ly/2W39XSa #sales #funnel #marketing #Insight
Image from Kitewheel (@Kitewheel)
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New level of crazy – at Breckenridge, CO
Mike Bloomberg (@MikeBloomberg) profile pictureMike Bloomberg
@MikeBloomberg29 Feb 2020
Here it is, folks. With a pandemic at our doorstep and the country looking to its president for leadership, Trump decides to call the coronavirus... a "hoax." This is what cowardice looks like.
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Mark Smith retweeted
Kitewheel (@Kitewheel) profile picture
Kitewheel@Kitewheel12 Feb 2020
Excited to be working with @ChrisCrandell to present our upcoming webinar on #CX and #JourneyOrchestration! Don't miss your chance to register: bit.ly/36l0R4r
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I'm speaking on a #webinar with @Kitewheel on #CX and #journey orchestration. Looking forward to a lively, thought provoking dialog with Mark, their CEO. Sign up and pass the word - please. ow.ly/w0AD30qexOk
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I’m demonstrating the power of orchestration thanks to @Kitewheel kitewheel.com #jnjdigitalday. My unique Kitewheel ID is
I’m demonstrating the power of orchestration thanks to @Kitewheel kitewheel.com #jnjdigitalday
Mark Smith retweeted
Kitewheel (@Kitewheel) profile picture
Kitewheel@Kitewheel23 Oct 2019
Are you taking the right steps towards journey success? Join @MapSmith13 and @maxieschmidt on November 6th to learn more about the emerging practice of building a smart Journey Measurement Framework. link: bit.ly/33UxFjV
Image from Kitewheel (@Kitewheel)
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It’s going to be such a pleasure to present with @maxieschmidt for this webinar!
Kitewheel (@Kitewheel) profile pictureKitewheel@Kitewheel23 Oct 2019
Are you taking the right steps towards journey success? Join @MapSmith13 and @maxieschmidt on November 6th to learn more about the emerging practice of building a smart Journey Measurement Framework. link: bit.ly/33UxFjV
Image from Kitewheel (@Kitewheel)
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Is customer journey management now mainsteam? | MyCustomer mycustomer.com/service/manag…
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